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“Lovely Marriott Downtown Hotel”

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Cleveland Marriott Downtown at Key Center
Ranked #10 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 27, 2014

This is the second time my husband and I stayed here and it is just a lovely, upscale Marriott hotel. All the staff were superb and friendly (check-in, bellman, valet car personnel, room cleaner) but shout out to Cecilly who sent chocolate covered strawberries (delicious) and a sweet note to our room after learning that we were spending our first night as empty nesters at the hotel. We had a charming corner room with a king bed which included pretty neat views of the lake and the city. Easy walk to the Brown's game (IMPORTANT NOTE - DO NOT TAKE A PURSE LADIES-not allowed in stadium and purse check and pick-up was a nightmare!) Also easy walk to the Horseshoe Casino (fun). Very nice buffet breakfast the next morning. Only note is please, please get HD TV service! Wouldn't stay anywhere else!

  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 26, 2014

My son was married in Cleveland over the weekend. We chose to stay at The Marriott Key Center because of its close proximity to the reception venue, The Galleria (which was fantastic as well). However, after staying at The Marriott Key Center on our first visit we realized how centrally located it was to all of the downtown activities! We parked and walked to 4th Street, The Warehouse District, Rock and Roll Hall of Fame, The Galleria, The Casino and many more activities. The area was safe and clean as well. The hotel staff was AMAZING! They couldn't have been more accommodating. We also had a breakfast for our guests before departing Cleveland and it too was perfect. Many of our guests spent Friday and Saturday after the wedding in the bar. The bar staff was top notch! Our future visits will include staying at the Marriott Key Center, for sure. Thanks to everyone that we came in contact with for making our wedding weekend so very special.

Room Tip: Ask for a room on upper floors with a lake view! And corner suites are large and sunny.
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  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
2  Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2014

This hotel had amazing service. They were very nice at check-in and sent a wonderful welcome e-mail. The clerk was very attentive and gave great restaurant recommendations. Arriving back at our room we received a note with a chocolate guitar. The hotel was very convenient for the Rock and Roll Hall of Fame and our other sights. Would highly recommend on service alone.

  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank 1GiantsMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2014

My daughter and I visited Cleveland to attend an Orioles/Indians game and visit the Rock and Roll Hall of Fame. This hotel was convenient to both venues. In fact, we left the car with the valet attendant and walked everywhere.

The hotel and service were both excellent. Scott at the front desk was extremely friendly and quickly checked us into a large corner room with a beautiful city view. The room was quiet and clean. The bed was the most comfortable hotel bed I've experienced. David’s breakfast was better than the average hotel breakfast: delicious full buffet, plus an omelet station and make-your-own waffles, and a willingly helpful and pleasant staff.

We booked the Rock Hall package on Marriott's website. The package included Rock Hall tickets, valet parking, and buffet breakfast at David's. I highly recommend this hotel and the Rock Hall package.
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  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SJD300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this reviewResponded August 25, 2014

Thank you for the positive guest comments. I am happy to hear that the weather was great so you and your daughter were able to walk everywhere. Also, I'm glad that you thought the bed was most comfortable hotel bed you’ve experienced. I will share your comments with Scott and the rest of the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future.
Best Regards,
Kristen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

This hotel is in a excellent location and you can walk to most of the attractions. The hotel itself is also excellent. I had a little problem with to the parking garage and the hotel tried very very hard to make things right. They went out of there way to make it up to me. A great hotel and a great location.

Room Tip: THe high rooms have a great view of the city
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  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Jefforl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2014

This hotel is right in the heart of Cleveland, within walking distance of the water, the Rock and Roll Hall of Fame, Progressive Field and the Warehouse district. We parked our car (Valet for $20) and didn't use it the entire time. We were only in the city for two days, but the Marriott was in the perfect spot, and truly the nicest hotel in the city. As an aside, the Cincinnati Reds team were staying there also, and staff were very professional with giving them their privacy. The room was spacious, and the bed was one of the most comfortable I've ever slept in. There was a restaurant within that offered breakfast, but we didn't eat there only because of time. This was a superb place where every staff member was friendly, helpful and a real treat. Highly recommended.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Chillie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2014

Just spent 9 nights at the Marriott Key Center. After a long day of traveling, the valet (only $5 more) was a wonderful welcome as well as the front desk. From the lobby to the room, the property was much nicer than I had thought from the pics on TripAdvisor. Bed was comfy, view was awesome and staff was incredibly friendly and helpful. Definitely recommend visiting and staying for a pleasant trip.

Stayed: August 2014, traveled with friends
Thank wehomarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Address: 1360 W Mall Dr, Cleveland, OH 44114-1300
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Price Range: $118 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at the Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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