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“Fine staff and fine accomodations” 5 of 5 stars
Review of Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
Ranked #4 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Oshawa, Ontario, Canada
Level Contributor
240 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Fine staff and fine accomodations”
5 of 5 stars Reviewed June 2, 2014 via mobile

I have been staying fairly regularly since last Aug. Never disappointed with anything. Consistant service from checkin through bartenders, servers, managers and bellhop staff. I really enjoy my time here and happy to reach platinum status this week

Stayed June 2014, traveled on business
Helpful?
2 Thank Charlie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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858 reviews from our community

Traveler rating
    449
    302
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Temecula, California
Level Contributor
319 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

I have stayed @ this location many times. WONDERFUL!!! This Hotel is within walking distance of the Rock & Roll Hall of Fame & Museum. Also the downtown restaurants are fabulous!!! Everything within walking distance!!! The restaurants & the store inside of the hotel is great!!! Front desk staff is wonderful & the rooms are extremely clean with refrigerators & coffee makers!!! Such a great Marriott!!!

Stayed May 2014, traveled on business
Helpful?
1 Thank Bev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 30, 2014

This is a nice, clean hotel. The amenities aren't fabulous, but clean is important to me. The one that bugged me about the hotel was we had reservations for two guests, however, there were only two sets of towels in the bathroom. Girls used two towels per person (long hair), so this was a bummer, especially after I had asked for extra towels before check-in.
They made a nice effort to provide drinks/fruit for the runners, which they didn't need to do. They also opened their gift shop/snack shop super early on Sunday morning (5am) incase anyone needed anything before the race.
This was a great hotel for us because it was centrally located to all of the race activities. I would definitely stay here again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank amyandbri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Center, Michigan
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

We recently traveled to Cleveland for a wedding anniversary getaway. Living in Michigan, Cleveland was a very easy drive, and a fun city to visit. Our room was a corner room on the 15th floor with a nice view of the surrounding city. It was quiet and comfortable, and seemed to have been recently updated. Staff was very polite, and the hotel even had a driver that was able to take us to Great Lakes Brewing one night.The hotel is very close to the lake, and the Rock and Roll Hall of fame. Walking to restaurants and surrounding areas was very easy. Overall, a very pleasant stay.

Room Tip: Corner rooms have lots of windows.
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank minicoopermom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toa Baja, null, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 28, 2014 via mobile

I was down at Cleveland for a one week training. It was excellent and the location great. The hotel provides transportation to the airport and also is near some restaurants. The room is awesome and my view was great. The service was right at the point and they informed you about activities near the location.

  • Stayed May 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Alexander C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 28, 2014

I had a very good experience during a 6 day stay here last month. The staff in the lounge on the 21st floor were great! They made you feel at home. The hotel was very clean. Across the street from the new convention center. Casino 2 blocks away.

Room Tip: Corner room was nice
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank guv249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 23, 2014

The service at this Marriott is extraordinary! From check-in through departure we were treated extremely well, and warmly greeted by every staff member we passed. Special thanks to Mary at the front desk who was so helpful. She even loaned us her own hairspray when my wife discovered she'd forgotten hers. Great service at the bar, too. The location is perfect -- near restaurants and major city attractions. Highly recommended.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank reynoldsBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Property: Cleveland Marriott Downtown at Key Center
Address: 127 Public Square, Cleveland, OH 44114
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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