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“Great room - Great service” 5 of 5 stars
Review of Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
Ranked #5 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Dayton, Ohio
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great room - Great service”
5 of 5 stars Reviewed March 10, 2014

This is the first time, I stayed in a DOWNTOWN Cleveland hotel. This visit exceeded my expectations, Great room with a great view. Friendly / knowledgeable staff. Even for a Marriott, the service was Exceptional!!
Great Wi-Fi, in both room and lobby.
'Instant-on' hot water for shower or sink.
Large clear state-of-the-art TV with an excellent selection of channels.
While the hotel lobby was undergoing some renovation, you would never know it, unless you came in late night.
Good heating system which was quiet, too!
LARGE desk area.

Room Tip: I did nothing special, and was given a GREAT room.
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank xzr1tv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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873 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (212)
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English first
Cambridge UK
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed March 4, 2014

I've used this hotel on a number of occasions and it always hits the nail on the head - quiet and comfortable rooms and a very friendly and helpful staff. Plenty of decent restaurants a short walk away if you don't want to eat in. Highly recommended.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank NMarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 18, 2014

We stayed at this hotel for a couples weekend with some friends on Valentine's weekend. Service was awesome from the minute we arrived. Plenty of parking attendants and bell captains to greet us and help with luggage. Front desk was efficient and speedy; I took advantage of the Marriott app on my android phone and was already checked in. Our room was lovely with a nice view. They were a little short-staffed in the bar; there were two weddings in house and everyone was in the bar before they started; however, I noticed several managers came to the rescue and took orders and served drinks...way to be team players! Several great restaurants and attractions within walking distance. I will definitely stay here again!

Room Tip: Ask for a corner room!
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Leslie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
133 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed February 18, 2014

Where else can you stay with a downtown view and in walking distance to Michael Symon and Zach Brunell restaurants? You are also within walking distance to the Horseshoe Casino. Downtown Cleveland is one of best values in the entire country and staying here is another reason why. The hotel has aged extremely well. I stayed here 10 years ago for a sales meeting and Marriott has kept up this hotel. The rooms and bathroom were both clean. Service all around was well above average. I would stay here again.

Room Tip: Ask for lakeside view and make a reservation for restaurants on E 4th. St.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jooksing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Ohio
Level Contributor
208 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed February 9, 2014

We stayed here for a business meeting for my husband's company. It was a very nice room, everything was very clean and obviously well cared for. The lobby and lounge areas were nice as well. Can walk right across the intersection to the Horseshoe Casino, so that was extra fun. One of the most comfy beds I've slept in. Nice stay!

Room Tip: Very comfy bed!
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank taycamsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 6, 2014 via mobile

From the moment we pulled up we were well taken care of. The front desk was quite helpful. She even gave us an extra ticket to the hall of fame for our 9 year old because it was so slow. The hotel was very obviously geared to the business crowd but not once did we feel looked down upon. On a cold January night with a child there isn't a lot around the immediate vicinity to eat or do after dark so after reading many bad reviews about the bar downstairs we very reluctantly ambled down to see if at least the food was worthwhile. While reading the menu board a gentleman stopped a personal conversation he was having and came over and asked us how we were, pointed out menu items and genuinely seemed to care. We were treated great. Too many times in the past when a bar isn't busy we find that the service staff isn't focused. This was not the case. When Jermaine did a check back he noticed my steak was slightly overlooked even though I wasn't complaining. It was just slightly. I told him it was good and that I was enjoying it. Well when we asked for the bill the service manager (sorry can't remember name) came over apologized and gave us a discount. Even the doorman came over and gave our daughter a trinket when he saw my Seminole hat (he used to live there)

All in all a fabulous visit. We weren't wearing Armani suits but were treated top to bottom as if we were!

Stayed January 2014, traveled with family
Helpful?
2 Thank telscan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 4, 2014 via mobile

Great location. Helpful and friendly staff made our special weekend perfect. Room with a view of Lake Erie and Rock Hall of Fame. Rooms are large and very comfortable. Nice configuration of rooms and huge windows to enjoy the view. Walking distance to Tower City and Horseshoe casino too. We will return.

Stayed February 2014, traveled as a couple
Helpful?
2 Thank barb6503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Property: Cleveland Marriott Downtown at Key Center
Address: 127 Public Sq, Cleveland, OH 44114-1217
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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