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“Exceptional Service! Exceptional Hotel!”

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Cleveland Marriott Downtown at Key Center
Ranked #8 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Cleveland, Ohio
Level Contributor
159 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Exceptional Service! Exceptional Hotel!”
Reviewed December 17, 2013

I have come to expect good service when staying at Marriott properties but this stay far exceeded my expectations. We enjoyed ourselves so much on Friday night we decided to stay for Saturday night as well. While the hotel was supposed to be at capacity they found a way to accommodate us and the other couple we were with. Everyone including the valet staff, bellhop, front desk staff, restaurant staff (servers and breakfast buffet chefs), servers and bartender's at the bar and the concierge all went above and beyond to ensure we had everything we needed. You felt like they cared about your experience. In addition to the service the price per night was very reasonable. Valet parking was also reasonably priced. We only ate there once, we had the breakfast buffet, but the food was great. The location of the hotel is convenient as well. It is close to everything downtown. I will without a doubt try staying here again next time I am in downtown Cleveland.

Room Tip: We stayed in 2 different rooms, one on the 12th floor and one on the 20th floor. Both had great vie...
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WkEndWarrior2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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958 reviews from our community

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Rating summary
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  • Sleep Quality
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

My husband and I stayed here for his 60th birthday last year and then again this weekend (12/14/13) to go to a concert and the Rock and Roll Hall of Fame. We love this hotel. The staff is GREAT. Try it you will like it.

  • Stayed December 2013, traveled as a couple
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Helpful?
2 Thank sandy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 15, 2013

We recently stayed in this hotel on business. Nice lobby, comfortable room, pleasant staff. Good water pressure in the shower. Wireless is a bit odd the way the sign in process works and requires that you "purchase" again even though your 24 hours has not expired. But, as the lady at the front desk said, they only charged us for 1 access per day.

Because it was snowing out, we decided to have dinner in the bar. It was quite good and the service was great. Highly recommend both the barbecue chicken pizza and quesadilla I cannot recommend the key lime pie - tasted old - but they quickly replaced it with a delicious brownie. Fresh food (sandwiches and salads) in the gift shop were also surprisingly good.

  • Stayed December 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Faberge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 12, 2013

Face it. You are in downtown Cleveland on business. Big companies are dying, but MidMarket firms are booming. Make something of this field office, darn it!

The Marriott is a fantastic property, all Cleveland factors considered. Great view out the north side windows, nice amenities throughout, and very closely situated to all major downtown Cleveland venues. Walk to football, baseball, rock and roll hall of fame, etc. And it's not the casino across the square.

I've been several times, and will be back later this month. It's where I stay in Cleveland!

Room Tip: North side has lake views.
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  • Stayed October 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Xenos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 8, 2013

My partner and I booked two nights at the Key Center Marriott for a weekend away and for a chance to explore downtown Cleveland, all while finally having the chance to celebrate our two-year anniversary. Everything about this hotel exceeded my expectations. Because of the outstanding staff, staying here made our weekend even more special.

First, we received an upgraded room which was amazing. We were on the 20th floor, in a corner king room that overlooked Lake Erie, the Rock and Roll Hall of Fame, First Energy Stadium, the Flats, and even part of Public Square. The view was incredible and the room was large, spotless, well-appointed, quiet, and extremely comfortable.

The package we booked included Rock and Roll Hall of Fame tickets. The Rock Hall is a short free trolley ride or walk from the hotel. The concierge has excellent recommendations on how to get around the city, as well as recommendations on food, events, etc in the downtown area. Stop by the concierge for a great list of events in the city during the time of your stay. There were taxis outside the hotel every time we left. The valet was fast and friendly, and the bell hop was attentive and very welcoming each and every time we came and left the hotel.

We opted for room service breakfast for both mornings. It was delivered hot and on time and by a very enjoyable and courteous room service attendant. We also had dinner on Friday night in Jake's Lounge. David's restaurant was closed but Jake's had a full menu at 10:15pm. I enjoyed Jake's Lounge and definitely plan to make it a part of future visits to this hotel.

This hotel has everything you need and then some when you are in downtown Cleveland. However, the real prize at this Marriott is the outstanding staff. I have stayed in many hotels for leisure, and have yet to find a more energetic, welcoming, and kind hotel staff. No one goes non-greeted by the bell hop when you enter or exit the hotel. The concierge was very knowledgeable. The server at David's and the attendant who delivered room service were great as well. The front desk staff was amazing. An outstanding front desk attendant named Blake left us an extremely thoughtful and personal and nice note about our two-year anniversary, and offered complimentary breakfast room service for us- which was amazing! We also received another note under our door from the rooms controller congratulating us on two years- and this note also included a complimentary bottle of champagne! The staff at this hotel truly made us feel welcome and special as we celebrated our two-year anniversary and enjoyed our time downtown. They made us feel like VIPs from the time we arrived to the time we left.

I can't think of anything about this Marriott that is not top notch or five stars. The property and the rooms are great, the location is perfect, and the staff is phenomenal. I highly recommend staying here, and will be back on future trips to Cleveland!

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
4 Thank jhummell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review, December 10, 2013
Thank you for choosing the Cleveland Marriott to celebrate your two-year anniversary. I am so pleased to hear that my staff made your weekend special. I will share your positive comments with my team, especially Ashley (room’s controller) and Blake. I appreciate your feedback. We look forward to having you back as our guest in the future.
Best Regards,
Bob Megazzini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 1, 2013

We stay at this hotel yearly during the US Thanksgiving holiday weekend. This hotel is SUPER spotless, rooms are beautiful, and the staff strive to make your experience top rate. You are greeted throughout the building by friendly staff who will stop to ask you if they can help with anything. We had a defective television in our room which required us to manually switch it on. No big deal as we weren't there for that. Management offered to put us in another room. Apparently they are replacing all their room tvs next month with new ones. Pop/water machine was "sold out" so management sent up a free pop in a chilled wine server as well as a plate of large chocolate covered strawberries as compensation. We weren't expecting that! The beds are comfortable, rooms are quiet, room temps comfortable,some great views, and local shopping/attractions. The hotel's restaurant is pricy, but local restaurants are only steps away. My "local" call to family was considered long distance, but the hotel only charges a flat rate (under $2.00) for your call and you can chat as long as you like for the one low price. The only downside of this hotel is the dismal selection in the gift shop (more necessities and a better reading materials section would be great). Overall, you can't beat a Marriott, especially this one in downtown Cleveland. In one word, " incredible!".

Room Tip: Gorgeous views if your room is at the front of the hotel. Also, the higher the room the quieter it i...
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  • Stayed November 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Janet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed November 25, 2013

Cleveland Marriott is impressive. This is my second stay at this property in the last month. The staff is efficient and friendly. Very well decorated lobby, great bar and restaurant. Rooms are well appointed and comfortable. Breakfast buffet is well stocked. Location downtown is in the heart of the city.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ip241au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Property: Cleveland Marriott Downtown at Key Center
Address: 127 Public Sq, Cleveland, OH 44114-1217
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#2 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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