I have come to expect good service when staying at Marriott properties but this stay far exceeded my expectations. We enjoyed ourselves so much on Friday night we decided to stay for Saturday night as well. While the hotel was supposed to be at capacity they found a way to accommodate us and the other couple we were with. Everyone including the valet staff, bellhop, front desk staff, restaurant staff (servers and breakfast buffet chefs), servers and bartender's at the bar and the concierge all went above and beyond to ensure we had everything we needed. You felt like they cared about your experience. In addition to the service the price per night was very reasonable. Valet parking was also reasonably priced. We only ate there once, we had the breakfast buffet, but the food was great. The location of the hotel is convenient as well. It is close to everything downtown. I will without a doubt try staying here again next time I am in downtown Cleveland.
- Official Description (provided by the hotel):
- Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more less
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- Also Known As:
- Marriott Cleveland Downtown At Key Hotel Cleveland
- Key Center
- Cleveland Marriott Downtown At Key Center Ohio