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Cleveland Marriott Downtown at Key Center
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Reviews (1,040)
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All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distancethe concierge loungeconvention centerbrowns stadiumhall of famevalet parkingpublic squarebreakfast buffetwarehouse districtlake erieself parkwould stay here againfootball stadium
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578 - 583 of 1,040 reviews
Reviewed September 22, 2013

Everything went perfectly during a recent stay. The staff and check in was seamless and professional. The hotel was spotless. Breakfast excellent. What more could I ask for on a business stay? A comfortable bed... check and double check. Thanks Marriott Cleveland.

  • Stayed: September 2013, traveled on business
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1  Thank JulesfromIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

This hotel has an excellent location convenient to business areas,restaurants, shops. The lake views from the room are quite impressive.The room was nice with a comfortable bed.The room was rather small,but this is a downtown hotel. The staff is extremely friendly and professional. The rate was reasonable for the area. I strongly recommend this hotel!

  • Stayed: September 2013, traveled on business
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Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

This is the friendliest hotel we have ever been to. Whoever the managers are, they sure do a great job encouraging their staff to be extremely friendly and helpful. Its an older building nicely restored, although a little worn in places. The rooms are perfectly clean, beds so comfy and a/c is quiet. Housekeeping staff, a lovely gentleman! was thorough and pleasant and took pride in keeping "his floor" to a high standard. The location is wonderful, surrounded by beautiful historic buildings and the lakeside; within walking distance of numerous restaurants and the Rock Hall. Great (tho noisy/busy) bar and the breakfast buffet a pretty good deal at $14 w/omelet bar and lots of fresh sides and good coffee and excellent service.

Room Tip: Stayed on 25/top floor/great view, partial lake view.
  • Stayed: September 2013, traveled as a couple
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1  Thank LaMoglieItaliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this reviewResponded September 26, 2013

Thank you for the positive guest comments. We share our guest comments throughout the hotel to celebrate our success. We look forward to having you back as our guest in the future.
Best Regards,
Bob M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

We stayed there while attending a wedding in another hotel. There was a wedding in the Marriott and at 3 a.m. the party moved to our floor hallway. The noise lasted for over an hour before security finally broke it up. Sleep was impossible. However, the hotel was fine. Great room, clean and well-appointed. The porter was a little aggressive though.

Room Tip: Make sure your room is away from any wedding party guests.
  • Stayed: September 2013, traveled as a couple
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Thank jemery1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this reviewResponded September 26, 2013

Thank you for taking the time to share your feedback about your recent stay. I express my deepest apologies to you for the noise from the other guests. Please email me at Kristen.mcclellan@marriott.com for further assistance.
Best Regards,
Kristen

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Reviewed September 15, 2013

Good and reasonably priced hotel, excellent service, good location, nice and clean room, great breakfast buffet, Internet access, friendly people.
I have stayed at the hotel a couple of times and I will go there again.

  • Stayed: September 2013
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Thank Ipsotron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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