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“In the Heart of it All”

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Cleveland Marriott Downtown at Key Center
Ranked #8 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Vienna, Ohio
Level Contributor
86 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“In the Heart of it All”
Reviewed July 27, 2013

I would highly recommend this hotel, we had the romance package for my husbands birthday included champagne and chocolate covered strawberries in the room upon arrival, valet(in out privileges), buffet breakfast, corner room on 24th floor overlooking the lake. It was lovely and very reasonably priced for a city hotel. We used the gym it was small but adequate. The gift shop is well stocked, we had sushi from there(a local place makes it fresh daily) it was a great snack. They sell beer and wine also right in the gift shop. Room service was 15 minutes for a salad and fish tacos and it was good food. I think this is our new GO TO place in Cleveland. We had dinner at Pier W which is AMAZING and visited the art museum, both of which i would highly recommend. Oh and my husband forgot his toothbrush and toothpaste and they gave him complimentary at the front desk! Thanks Marriott Key Center for a great Cleveland Getaway.

Room Tip: corner room lake view 24th floor was awesome
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DoctorMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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961 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (230)
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English first
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 27, 2013 via mobile

Right when we drove up we were welcomed in a professional and friendly manner. The beds were great and view of lake an added bonus. The location was great to walk to ballpark and tower city mall. Front desk was very helpful and communicated well.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Timbayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown PA
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 22, 2013

Spent only one evening, The building, gorgeous, the room,huge, and the service was seamless.
The building is connected to the casino, many shops, and the train station, without even going out side. In my case it was raining and allowed for an easy and dry breakfast with a lot of choices.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deerjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 22, 2013

When we visit Cleveland we always stay here. Why you ask? Well they have the most comfortable beds in the whole wide world. Everything is very clean and you are not lacking any amenities. We also love the staff here as they are always pleasant, great central downtown location and you can walk to every venue you need to get to such as Indians games, casino or Rock n Roll HOF.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 21, 2013

Stayed at this hotel for a friend's wedding in Cleveland, first time to Cleveland....

Good
1.) Location--Right in the heart of Cleveland lots of attractions within walking distance.
2.) Service--Friendly staff, very courteous, and very professional, could not ask for better service and people working at the hotel.
3.) Starbucks in the lobby so you can get all your goodies and caffeine fix Monday--Friday.

Bad
1.) Parking--They charge $8 a day and even more for in/out privileges. Or, you can opt for the $20/day. Either way, this adds up.
2.) Internet--The hotel charges $13/day for each day. Again, another way to nickel-dime you.

Overall
Enjoyed my stay but for the money, would probably go elsewhere next time. Not a bad hotel, but feel that there are probably more affordable options nearby if you are on a budget. However, if you have the means the hotel is a great place.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lionel86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 20, 2013 via mobile

We arrived to a bunch of fans waiting in the front for autographs of a baseball team who were staying there. Only the valet greeted us. The bellboys were apparently all starstruck and were hoping to catch a glimpse of these baseball players. The reason I am saying this is because none of them offered to help us bring our bags upstairs! We had like 7-8 bags with us in the lobby as we were checking in. But, no problem. Didn't feel like calling them over because I didn't want to tip them. We were first brought to a room where the carpet was wet in a couple of spots. We called the front desk and they sent someone in to see if it was from the a/c. The engineer said it was from housekeeping. Could be the reason why our room was freezing the minute we walked in. They were hoping the carpet would dry up, I guess. We got switched to another room immediately. The next room was pretty nice. Was pretty impressed with how quick the sutuation got taken care of! This is the 2nd time in 4 years that we've been here. Nice location in downtown Cleveland.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hypermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 16, 2013

Beautiful Hotel with a great central location in downtown Cleveland. A great bar/restaurant attached to the lobby and comfortable seating in the beautiful lobby make for great people watching. The rooms are very clean and comfortable. The breakfast we ordered for room service is some of the best we have had in any hotel anywhere.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soms2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Property: Cleveland Marriott Downtown at Key Center
Address: 127 Public Sq, Cleveland, OH 44114-1217
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#2 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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