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“WinterVisit 2013”

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Cleveland Marriott Downtown at Key Center
Ranked #7 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Seattle
Level Contributor
146 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“WinterVisit 2013”
Reviewed February 20, 2013

I picked this hotel because of its close proximity to the Rock and Roll Hall of Fame and other attractions. This is a very nice hotel, newly renovated and clean. I was on the 25th floor (highest floor) and had a great view of Lake Erie in the wintertime. My view was beautiful as the lake was frozen. I love this hotel except the walls are paper thin, one can literally hear the neighbors next door. Overall this hotel has a great location and great staff. I would go back again and stay here during the football season. The stadium is walking distance.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DTravelDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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946 reviews from our community

Traveler rating
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    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
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English first
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 17, 2013 via mobile

While the rooms are in line with what you may expect of a Mariott, the service has nothing to do with a Mariott. The receptionist are unprofessional and the breakfast room is a real shame. Dirty carpet, low level waitress you would never expect to see in a Mariott, tea pot served with no cover, tables being moved around by waitress as if there were no customers. If you love elegant places, just avoid this Mariott.

Stayed February 2013, traveled as a couple
Helpful?
2 Thank Arnaud g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, MD
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 13, 2013 via mobile

As I've said before, when you travel for business, you just want things done right. This hotel gets it right the first time.

Check in was easy. The room was clean and appealing. And when I ask to change room, it was not only done within minutes, they also sent someone to move me -- without me asking for it.

Please note that there was nothing wrong with the accessible room I had been provided. It simply had a double bar hanging system in closet that worked great for someone reaching from a seated position, but left my longer dresses bunched on the floor.

Room service was good. I did dinner and breakfast with no problem. All food arrived as requested. I also noticed they offered a happy hour in the bar downstairs.

TIP: They sell wine in the gift shop. So instead of paying $11 for a glass with my room service meal, I payed $15 for a bottle. They even opened it for me.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GoGirl2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 11, 2013

Stayed here on a Saturday night-perfect downtown location. Be sure to use Mall Drive for your GPS-the Public Square address brings you on the backside of the hotel and is very confusing.
Check in was fast and front desk staff was very friendly. We self parked for only $8.00 and the garage was connected to the hotel.
The room was very nice and the beds were comfortable. Loved the rain shower head in the tub!
Pool, as others have mentioned was small, and only 3 feet deep.
Didn't try any of the restaurants on site, but went to the gift shop to grab breakfast Sunday morning and was disappointed that there were no donuts or pastries for sale like I had seen there on Saturday. Prices were ok.
My biggest complaint is no free wi-fi. I realize this is mainly a business hotel, but seriously. $12.95 for wi-fi and free phone calls? No thank you.

Room Tip: Ask for a lake view room
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgal1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
650 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed February 10, 2013

I had a good time although my stay was cut a bit short due to work. The room was comfortable and accomidating. Electric plugs easy to get to on the desk and lighting was good even in the bathroom.
The workout room was outstanding. One of the best. the pool on the other hand was small. Barely enough room to do laps, I managed. I did MANY.
The service was excellent and all the people were friendly. I enjoyed the stay.

If it's helpfull please mark it so.
Berny

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BaronFoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 6, 2013

Perfectly serviceable but nothing great about this place. Nice service at front desk, rooms are fine. Linens have that slightly cheap feel to them. Everything is clean. Room service menu is not inspiring. Nice location for business trips to downtown

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twinsburg, Ohio
Level Contributor
128 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 31, 2013

We spent one busy Saturday night at the Marriott and truly enjoyed our stay. The views were breathtaking from our room and the room was super comfortable and clean. Beds were VERY comfy. We enjoyed breakfast the next morning and got the Sunday Brunch which was included with our room. The made to order omelets are not to be missed! The only negative had to be the very small pool which we didn't enjoy using.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MommaBTwinsburg_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cleveland Marriott Downtown at Key Center

Property: Cleveland Marriott Downtown at Key Center
Address: 127 Public Sq, Cleveland, OH 44114-1217
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cleveland
#1 Green Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Official Description (provided by the hotel):
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio

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