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“Gonna be an awesome hotel” 3 of 5 bubbles
Review of Aloft Cleveland Downtown

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Aloft Cleveland Downtown
Ranked #24 of 38 Hotels in Cleveland
Richmond, Virginia, United States
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Gonna be an awesome hotel”
3 of 5 bubbles Reviewed June 27, 2013

I'm a brand loyal spg member and I think this particular hotel (open for two weeks). Is going to be a great and efficient place to stay once it works the kinks out. The lady who checked us in Cathy (or Catherine) was amazing and working so hard. She had us move to a room on Lake Erie that was bigger cause she saw our two kids. The train was Loud but we were road weary. The rooms were spacious and comfortable. We had an alarm wake all of us in the morning but that isn't the hotels fault. Still you can see that they have workers around and will find ways to be more efficient, for instance, we only had decaf in our room. usually this could put me in a fit of anger, but I was more upset with the lack of a hotel book that would discuss places to eat and so forth. What ended up happening is late on Sunday, I was running around Cleveland looking for a place to grab food for my kids, I will stay here again if I go to the rock n roll hof,

Room Tip: Away from the train
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  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Campbell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Cleveland Downtown, responded to this review, July 5, 2013
Dear Campbell S,
We really appreciate your review - thanks for sharing! We are delighted that you and your family enjoyed your overall experience at Aloft. Great customer service is very important to us and we will be sure to share your comments with Cathy. We'll also check that each of our guest rooms have both regular and decaf coffee as well as a local area guide. We hope you'll come back to see us. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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385 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
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English first
manhattan
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

I saw on the elevator door there was an aloft in Cleveland, so I changed my hotel to stay here. I didn't know it's only open a week. All is in the same design and process of all alofts. Bar area is large, car valet swift, check in fast. My room was clean of course, probably I was the 1st person. Had to adjust air conditioning as it was stuck on very cold. They came within 2 minutes. All staff helpful, and quick for any request. Car valet was less than 10. Area is near railroads, but 5 minutes walk to restaurants and all downtown stuff. Adjacent to a large office block so expect the courtyard to develop. I did hear the rail, I was facing it, but I didn't hear it until the morning. I could feel a slight rumble. I would still recommend this hotel compared to older style in Cleveland area.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank judManhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Cleveland Downtown, responded to this review, June 27, 2013
Dear judManhattan,
We really appreciate your review, thanks for sharing! We are delighted that you were able to experience Aloft Cleveland Downtown during our first week and enjoyed our rooms, service and location. We hope you'll come back to see us soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed June 20, 2013

The hotel is located less than a hundred feet from the greater Cleveland regional transit authority train tracks AND a very active commercial railroad line. I spent my first night in a room facing the tracks and didn't get much sleep do to the trains that pass all night. If you're a light sleeper you'll be doomed! The hotel was accommodating and offered to change my room to the east side of the building which is somewhat quieter but you definitely will still hear the trains. You'd think the architects would have spec'd out some sound proof windows for this brand new property but likely not in the budget for the aloft brand. I just thought you should know before considering this hotel option ...

Room Tip: Request a room that doesn't face the railroad tracks if you want a good nights rest.
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  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Snouchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Aloft Cleveland Downtown, responded to this review, June 27, 2013
Dear Snouchy,
We are so sorry that you did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations. We sincerely apologize for the noise from the train and are doing our best to ensure that our guests have a quiet overnight experience at our location. Feel free to contact me at eric.cybulski@aloftclevelanddowntown.com to discuss your experience further. We hope the rest of your visit to Cleveland was a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Cleveland Downtown

Property: Aloft Cleveland Downtown
Address: 1111 W 10th St, Cleveland, OH 44113-4481
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cleveland
#15 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Cleveland Downtown 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Aloft Cleveland Downtown Ohio

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