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“Very Nice!” 5 of 5 bubbles
Review of Courtyard Cleveland University Circle

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Courtyard Cleveland University Circle
Ranked #22 of 38 Hotels in Cleveland
Certificate of Excellence
Johnson City, Tennessee, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Nice!”
5 of 5 bubbles Reviewed July 26, 2014 via mobile

My husband and stayed here 2 nights while coming to Cleveland Clinic. We were very impressed! Nice rooms, beautiful facility, great location, and the staff was friendly and helpful! Like others have mentioned, I wish there was another parking option other than Valet, but overall we liked it and will stay again when we come back to Cleveland.

Stayed July 2014
Helpful?
Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 28, 2014
Dear Lauren M,

I’m thrilled to learn we satisfied your travel needs. It’s wonderful to know you enjoyed our friendly associates and location. We appreciate your recommendation, but of course the highest form of praise would be your return!
Best,

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    81
    85
    22
    5
    3
See reviews for
70
37
11
49
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Upper Saint Clair, Pennsylvania
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 26, 2014 via mobile

Nice, new, neat. Great location for univ. Hosp., Cleve clinic and case western. Rooms are beautiful and spacious. Bathroom shower is awesome.The downside is valet parking only. Walk to little Italy for dinner and pastries. Lovely weekend.

Stayed July 2014
Helpful?
Thank MyAkitaBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 28, 2014
We are thrilled to learn you had a lovely weekend and enjoyed our beautiful rooms and fun location. We appreciate you sharing your kind review with us and other travelers. Please visit us again soon.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wisconin
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 20, 2014

I was here for class at Case for ten days and had a great stay. Friendly and helpful staff - the valets, front desk and sales person Stephanie. Very impressed! The only disappointment was the restaurant. I decided to have dinner there one night and chose to sit outside on the patio while I ate and worked. The staff member delivered my meal. I requested ketchup which she said she would bring but never did. I also realized that she had not brought the soup I ordered. Unfortunately she never returned with the ketchup or to see if I needed something. Because I had my laptop and all my papers laid out and I was outside, I didn't want to leave my things sit unattended to go and look for her, nor did I want to pack everything up to go find her. So I ended up finishing my meal, packed up, and then found her. I got reimbursed for the item I didn't get, but the experience was a disappointment, especially after everyone else was great.

  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lambeauleap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 21, 2014
My sincere apologies for the service you experienced in our restaurant. This is not up to our standards and I have taken note. I appreciate you taking the time to write a review. I will be sure to share your kind comments with Stephanie. We hope to see you on a return visit.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Becket, Massachusetts
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed July 16, 2014

For decades this important educational, medical, and cultural center of Cleveland was woefully in need of a good place to stay. No more. This Courtyard could not be better located, adjacent to University Hospital's cancer center, at the edge of the Case campus, short walks from the magnificent new Museum of Art and the Museum of Modern Art, or from perhaps the finest Symphony Orchestra in the country at Severance Hall. At dinner or lunch time time a brisk walk, or a ride in the hotel's shuttle will take you Little Italy. It's all right there. No hotel is closer or more convenient than this one. The shuttle will deliver you to or from the airport. The city's new Euclid Avenue transit system is nearly at the door. Parking is adjacent and served by hotel valets, who really work to please, aware that your needs are immediate, and the parking price is high. In fact, throughout from valet to reception, to housekeeping to food service, the hotel staff is well trained, friendly and very responsive. This is a Marriott Courtyard, but better designed than most and even a bit luxurious. The rooms are very well furnished, and though in the heart of the city, they are quiet. I'm not a fan of Marriott's current Bistro effort at quick, convenient, limited menu food service, but there it is, quick, convenient, and limited.

Room Tip: Rooms in the back are probably quieter than those over entrance area.
See more room tips
Green Features: Recycling is well developed in Cuyahoga County, and hotel participation is noticeable.
  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VIFriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 18, 2014
We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our luxurious rooms, complimentary shuttle and convenient location. Our associates are the key to providing our guests with a satisfying stay. I look forward to sharing your kind remarks.

Best,
Scott Starek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Delaware
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 13, 2014 via mobile

We stayed in Cleveland for three nights at this hotel and we were not disappointed! Very modern and extremely clean, and the staff was incredibly cordial and accommodating. You can tell the staff really works as a team and that they genuinely care about your experience at the Marriott. The shuttle was a nice feature of this hotel, very convenient. The bistro was nice as well and there is also Starbucks five steps away too. Highly recommended!

Stayed July 2014
Helpful?
1 Thank ktnbooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 14, 2014
It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our modern rooms and shuttle service, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback t. I appreciate you taking the time to write.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 8, 2014

From the new modern decor to the luxurious beds this hotel was amazing. The staff was always more than helpful, going above and beyond. The restaurant had great food, from sit down meals to grabbing a quick yogurt on the go. At night they even had a courtyard with a fire pit for guests to enjoy. They also offer a shuttle service for short trips, I believe within a 2-3 mile radius. If you get a chance while staying here, Little Italy is just a quick 5 minute walk (or 2 minute shuttle ride) away. It's a nice quaint little area with lots of shops and great restaurants. This was a superb hotel with not one flaw that I noticed while staying here.
If you are looking to spend sometime in downtown Cleveland (Indians game, Warehouse District) it is a good 20 minute drive. When we booked they booking agent said they were "downtown" but I believe this hotel is actually "uptown." We did have to spend some money on cabs to get downtown.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Erin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 10, 2014
Dear Erin F,

Thank you for sharing your experience with us and other travelers. I am happy to hear your enjoyed our new modern décor and bistro, but most importantly our friendly staff. I will be sure to share your kind comments. A return visit is the best compliment, so we hope to see you again.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heights, Michigan
1 review
5 of 5 bubbles Reviewed July 4, 2014

I stayed at the Courtyard because a family member was hospitalized out of town. The staff at the Courtyard was friendly, helpful, and responsive. Excellent service; Superior quality. I sty in hotels all over the world, and I have to say that this is absolutely one of the best in every category.

  • Stayed June 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard Cleveland University Circle, responded to this review, July 7, 2014
Dear Carol D,

Thank you for taking the time to share your experience with us. It’s wonderful to know our staff left such a lasting impression with you through their kindness and warm hospitality. I’m pleased we could add a little comfort during this difficult time so you could enjoy your stay and a good night’s rest. We’re happy to have had you as our guests, and we look forward to being your home away from home during your return visits.

Best,
Scott Starek, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Cleveland University Circle

Property: Courtyard Cleveland University Circle
Address: 2021 Cornell Rd, Cleveland, OH 44106-3808
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Cleveland
#14 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cleveland University Circle 3*
Number of rooms: 153
Official Description (provided by the hotel):
The Courtyard by Marriott Cleveland University Circle hotel is close to many area businesses, art museums, shopping, dining and is close to popular attractions such as the Cleveland Orchestra, Rock and Roll Hall of Fame and Little Italy. Our Cleveland hotel is also within walking distance to University Hospital and Case Western Reserve University. Cleveland Clinic is also a short distance away (1mi). Rest in comfort with our custom bedding and stay productive with free wireless high speed internet and local phone calls. In the morning, fuel up with a satisfying breakfast in our Courtyard Bistro and come back for dinner and cocktails at an affordable price. Rejuvenate in the heated Indoor Pool and on site Fitness Center. ... more   less 
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Also Known As:
Courtyard Cleveland University Circle Ohio

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