The hotel is new and has comfortable, and has clean and pleasant rooms. It is close to University hospital and half a mile from the regional train station. Air-condition system is effective and not noisy. Staff is friendly and helpful.
Problems I encountered include:
Even though I asked for a quite room – I was give a room facing the main street which was noisy.
The TV set was difficult to operate especially changing the stations which was slow and took sometimes 10 seconds.
There was no laundry bag in the room.
The refrigerator in my room was not cleaned and contained food items from a previous guest.
The water in the shower was difficult to regulate because the spigot was far away from the shower head and the water temperature changed only after 8-10 seconds.
There was no tea bags in the room ( I do not drink tea) and when I requested them I was told they are not provided.
The hotel has a restaurant and serves sandwiches and Starbuck drinks. However, I was refused a refill of my coffee (“ It is not our policy to server refills” according to the restaurant manger) .
I wrote similar input in Marriott costumer service site, was promised a response from the manger but did not get one.
- Official Description (provided by the hotel):
- The Courtyard by Marriott Cleveland University Circle hotel is close to many area businesses, art museums, shopping, dining and is close to popular attractions such as the Cleveland Orchestra, Rock and Roll Hall of Fame and Little Italy. Our Cleveland hotel is also within walking distance to University Hospital and Case Western Reserve University. Cleveland Clinic is also a short distance away (1mi). Rest in comfort with our custom bedding and stay productive with free wireless high speed internet and local phone calls. In the morning, fuel up with a satisfying breakfast in our Courtyard Bistro and come back for dinner and cocktails at an affordable price. Rejuvenate in the heated Indoor Pool and on site Fitness Center. ... more less
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- Also Known As:
- Courtyard Cleveland University Circle Ohio