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“Nice hotel, but ....!”

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InterContinental Hotel Cleveland
Ranked #4 of 38 Hotels in Cleveland
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 12, 2012

OK, my stay here was fine, comfy room, ok room service, not too expensive... BUT I have to say that one thing that was a little "off" was this... I had left my phone charger at another place a few nights earlier, and asked at the front desk if they had a charger I could have, perhaps left by a previous patron (I read in the Wall Street Journal that hotels have boxes & boxes of these things, and in fact had gotten one once before at another establishment.) The front desk person said they didn't have any chargers, because, get this: "We always ask people when they check out if they left their phone charger behind so nobody every leaves them in their room." Well, when I checked out the following day, was I asked anything about anything left behind? No. Really, he didn't have to lie to me! Not helpful and deceptive besides!

  • Stayed: September 2012, traveled with family
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Thank mmb16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this reviewResponded December 28, 2012

Dear mmb16,

Thank you for being a recent guest of the hotel and sharing your experience. We certainly apologize to you for the unfortunate incident with the front desk not being helpful and advising you the hotel does not have cell phone chargers available. For our guests, we have cell phone charger pads available throughout the hotel. I am disappointed the charger pads were not offered to you and I will make sure the front desk staff is properly aware.

Again thank for your comment.
Happy New Year!
Kim Knoll
Business Travel Sales Manager

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503 - 509 of 648 reviews

Reviewed December 9, 2012

This was an excellent luxury hotel that appeared to have everything.

I parked at one of the Cleveland Clinic visitor garages because I didn't want to pay $24 for the valet parking (that is the only sort of parking available on site). I was able to take the skywalk which connects to this hotel and to the Cleveland Clnic.

The staff were friendly and helpful. The lobby was that of a luxury hotel. the gym facilities were brilliant with a mutltude of machines. The room was spacious and pristine. The bathroom was the best every. It was large, built in the 'wet room style, had a separate shower and bath and was well lit and luxurious. The corridors were also well lit and had dainty lamps which looked brilliant.

It is very convenient for the Cleveland Clnic because you can get in through a skywalk.

  • Stayed: December 2012, traveled on business
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2  Thank MeandererUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this reviewResponded December 28, 2012

Dear MeandererUK,

Thank you for being our guest and rating us as the Best so far on your tour. We wish you safe travels for the rest of your journey and look forward to your next visit.

Happy New Year!
Kim Knoll
Business Travel Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

I stayed two nights in October for work. The hotel was very clean, well run, and new. If you're going to the clinic this is clearly your best option. The room was nice. Room service was a little slow around midnight. This might be universal to all hotels though. Breakfast in the restaurant was good but there weren't any good quick-bite options. Would have loved a Starbucks. But otherwise there are a couple dining options, the valets are super fast, and the beds were nice.

  • Stayed: October 2012, traveled on business
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3  Thank Matt A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this reviewResponded December 28, 2012

Dear malibert,

Thank you for the wonderful review of the hotel during your stay in October. A short walk to the Cleveland Clinic provides additional dining options or a quick-bite for any meal as well as a Starbucks. Next time you visit we will be sure to direct you to the Starbucks.

Again thank you for the review.
Happy New Year!
Kim Knoll
Business Travel Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

The InterContinental Hotel is a very nice hotel associated with a five star medical facility, the Cleveland Clinic. Everything from the lobby to the bathrooms was clean, modern and roomy. The rooms were spacious, the internet worked perfectly and the bathrooms were spotless. Table 45 restaurant was quite good.
There were no problems with the cleaning staff as noted by another guest. The front desk was slow for checkin or questions as there was rarely more than one person available.
The connection to the Cleveland Clinic is the selling point, especially for medical visits or conferences. There's not too much for shopping around and it requires a taxi or bus to get to a mall or entertainment.
The taxi ride is about 15-20 min to the Rock and Roll Hall of Fame, and costs about $17-20 with tip.
This wouldn't be a hotel that I would stay at for family or vacation due to the location but was excellent for business or health visits to the Cleveland Clinic.

  • Stayed: October 2012, traveled on business
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Thank smalltowncanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this reviewResponded December 3, 2012

Dear smalltowncanada,

Thank you for taking the time to write your comments of your recent stay with us. We certainly appreciate knowing you were satisfied with your business trip to the area and your stay at the hotel.

Sincerely,
Kim Knoll
Business Travel Sales Manager

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Reviewed November 27, 2012

Stayed one night for a business trip to Cleveland Clinic. The hotel is pretty fancy and has a ton of amenities and restaurants. It's definitely pricey, especially the add-on services, so beware. Everyone was very nice. The Table 45 restaurant was pretty good. The room was nice and spacious. There were a few stains on the carpet, but otherwise the room was clean too. The workout gym is huge for a hotel and the equipment is very nice. The previous comments about the helicopters landing are true, but honestly I laughed at every one of those reviews. You are staying at a world-class medical institution that spans 10 blocks in a city that's not known for being warm and fuzzy. Of course you will have medical evacuation helicopters landing at the ER!!! And if the hotel is next to the hospital, then of course you will hear and see them. Know it, expect it at any such hotel. Unless you're a super light sleeper, they won't bother you. They nickel and dime you at the business center ($6.75 for 15mins!), but I suppose that's typical for hotels of this stature. Nevertheless, I would definitely stay here again. If you have any reason to be at or around the Cleveland Clinic, it's worth it!

  • Stayed: November 2012, traveled on business
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Thank CincyZ83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this reviewResponded December 3, 2012

Dear CincyZ83,

It was a pleasure reading your recent review of the hotel. I am delighted to know you enjoyed the hotel and our services. Should your business travels require another trip to Cleveland, we certainly hope you will stay with us again.

Sincerely,
Kim Knoll
Business Travel Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

I have stayed here before and was happy until now. The location is great for conferences and the rooms are spacious. My complaint was with the housekeeping. Our cleaning staff did not replace the towels or water glasses, and the coffee pot wasn't cleaned and restocked. I had to call the front desk to get things replaced and they came promptly with the towels but the glasses arrived an hour later, after we were in bed! Not happy!

  • Stayed: November 2012, traveled on business
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1  Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kknoll, Manager at InterContinental Hotel Cleveland, responded to this reviewResponded December 3, 2012

Dear Laurie H,

Thank you for being a loyal guest of the hotel. We are sorry that your recent visit to the hotel was disappointing. We take our guests comments seriously and are currently making necessary changes in housekeeping. Should you need to travel to Cleveland again, please give us another opportunity.

Sincerely,
Kim Knoll
Business Travel Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

I travelled to Cleveland for a conference which was being held at the Intercontinental. This hotel is located on the campus of the Cleveland Clinic. Some people have complained about the parking, but it has an enclosed walk way that takes you right to the hotel elevator. Don’t let that be a deterrent.

The entire check-in process was simple. We arrived early and the staff was very pleasant. The room was worth the group rate, but I would not have paid any more for it. It is your old school “luxury” hotel. It def. lacks the modern WOW factor, but it is a nice clean hotel.

If you want to know my major complaint is that there is not a single vending machine or soda machine in the entire hotel. The bellman was very friendly in explaining the options. The walk over to the Cleveland Clinic (enclosed) was very nice and the hospital is a sight all by itself. But the clinic only carries diet drinks. Diet Soda, Gatorade, juices, etc. I love their effort to be more health I just wish a hotel, with nothing around it, would allow its guest some way to pick up a quick beverage/snack.

Overall, I would not hesitate to stay here again if my conference was at the hotel, but it would not be my first choice if the conference was elsewhere.

Room Tip: No real views. be prepared for regular helicopter landings at the clinic.
  • Stayed: October 2012, traveled on business
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1  Thank Monacrh23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Ave, Cleveland, OH 44106-2100
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#13 Business Hotel in Cleveland
#13 Family Hotel in Cleveland
Price Range: $172 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 295
Official Description (provided by the hotel):
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio

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