I had to travel on business to the Cleveland Clinic, and for the most part this location is just about perfect. It's proximity to the hospital - you can't ask for more with access to the skywalk off the 3rd floor. My room on the 9th floor was comfortable and clean, I slept very well, and having the option of using the soaking tub or separate shower isn't one I usually see traveling on business. The gym was well equipped for a hotel gym. The lobby amenities were average in my opinion. The gift shop was nothing to write home about, the restaurant was a one-night-only stop with ok food and pretty slow service, and the Cafe had an OK buffet as well (but breakfast was inclusive with my company rate). In comparison with the Intercontinental in San Jose, Costa Rica with it's elaborate buffet and four restaurants it didn't compare in that regard.
Now my colleague down the hall and I had a few minor glitches that weren't a big deal. My minifridge wasn't cooling... which was no big deal since you can fill your water bottle in the gym from the cooler as opposed to paying the overinflated in-room price for a new bottle. And my colleague had TV and plumbing issues. But what hurt us both as business travelers was not being able to gain access to the internet for the entirety of our 3 day stay. Couldn't get access through the unsecured wireless, and would get literally 3 minutes of commectivity and then a long drop using the ethernet cable. Note that while working at the Cleveland Clinic I had no issues getting on their guest network. This went on for the entirety of the stay. I reported the issue to hotel staff and management every day for tracking purposes (as well as the AT&T support number provided). We were told the first night that there were known issues, the second night tht there were sporadic issues, and the last night that we were the only ones to report an issue. I've never had firewall issues or outages like this to date.
Being that not having access to the net significantly hindered my work at the hospital, I'd really have to consider breaking my pattern of staying with familiar properties and trying a downtown hotel if I ever return to Cleveland. We ended up going into town for dinner every night after the one stop at the hotel restaurant anyway, and the distance down Carnegie Ave isn't that far.
- Official Description (provided by the hotel):
- The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more less
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- Also Known As:
- Intercontinental Cleveland
- InterContinental Hotel Cleveland Ohio