This hotel is on the grounds of Cleveland Clinic and houses many families of patients. We checked in prior to a major surgery and were given a room at the far end of the corridor (because I had failed to request a room near the elevators). When I requested a room chance it was handled with courtesy and concern: could we wait until the next day and if so the staff would move our luggage to the new location. Everything was handled as and when promised...and a 'token of appreciation' was sent for our inconvenience. The staff's performance, as provided by Christie Lewis, Front Office Supervisor, reflected her skill and the management policy and it was very much appreciated. Kudos to all concerned!!
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio