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Reviewed November 29, 2013

We were in town for a college swim meet, but many in the hotel are there for the Cleveland Clinic. Our room was spacious and clean. We ended up turning off our heat as the the room tended on the warm side, especially with the plush bedding. Jeff the bartender made us feel at home the first night. The hotel is nicely positioned between downtown and Little Italy. We will definitely spend more time in Little Italy next time, and hope to stay at the Suites next year.

Room tip: Our 5th floor corner room was nice and quiet and facing the hospital parking garage, except for when a delivery came in early Friday morning.
Date of stay: November 2013
  • Trip type: Traveled with friends
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Thank karamoking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded December 2, 2013

Dear karamoking,

Thank you so much for your review of the InterContinental Suites. We are thrilled to hear that you enjoyed our proximity to Little Italy and comfortable accommodations. We have a wonderful team at the hotel and we thank you for pointing out Jeff, who was able to give you a warm welcome and great service. We will be sure to pass your kind words along to him. Good luck to the swim team during the remainder of their season. It will be a pleasure to host you again next year! Thanks again for staying with us.

Kind regards,
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

Concierge services extremely helpful for cab services. Who would think you can't get a cab on the east side of Cleveland on a Saturday night. The hotel staff came through. Best to have a car in Cleveland for the weekend, Parking is $10 a night plus they have valet service. Little Italy and Coventry are just minutes away. Purified air machines and cleanliness are apparent in the suites. Restaurants and exercise rooms are handy. Temperature in the suites are problematic but not to much kicking off the covers can't solve. Pretty rooms with pull out couches, fridges and microwaves for a comfortable stay.

Room tip: Corner rooms have the extra window for great lighting.
Date of stay: November 2013
  • Trip type: Traveled with family
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Thank OUBobcat69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded November 26, 2013

Dear OUBobcat69,

Thank you for your review of the InterContinental Suites Hotel. We are happy to hear that you enjoyed your stay with us and found our staff to be helpful. We hope to see you during your next visit to Cleveland.

Regards,
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013 via mobile

First off I made the mistake of not looking into the hotel itself when making reservations on a discount travel site who shall remain unnamed. I made a reservation for a smoking room and much to my dismay they are smoke free- in the hotel, on the sidewalk and in the streets. Moving on... the hotel is modern and beautiful. Front desk staff were welcoming and friendly. The concierge Harold is the best!!! Such a huge help-he thought of everything! Super clean beautiful room. Ordered room service which was fair at best (hamburger and fries). It should be mouthwatering for $20! Saving the day was the breakfast-buffet was super! Had a glass of happiness water and felt very at peace. Drank another on my way out and felt very thankful for this day, the opportunity to spend the night in this lovely hotel with my wonderful husband while celebrating our anniversary seeing one of my favorite performers-not for the services of nearby Cleveland Clinic. Happy Thanksgiving everyone!

Date of stay: November 2013
Trip type: Traveled as a couple
1  Thank Cheryl8675309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded November 26, 2013

Dear Cheryl8675309,

Many thanks for the fantastic review of your stay with us in Cleveland. We are delighted that we were able to give you the best start to your anniversary and holiday. It is always nice to see that our guests enjoyed their stay and we’re happy to hear that you were pleased with our facility, staff and breakfast buffet. Our Life Water certainly does brighten up the day and we’re glad you were able to enjoy it during your time with us! We very much look forward to celebrating with you next year.

Wishing you a happy anniversary and thanksgiving!
Executive Office

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Reviewed November 9, 2013 via mobile

Stayed here three times and each time was problematic. The first time, the heat in our room was unregulated; very uncomfortable.

The second time, we reserved a suite with two double beds. When we arrived we had a room with one King bed. The manager told us the reservation for double beds was a "preference." Funny thing though, our reservation clearly stated double beds. Guess unambiguous language doesn't mean much here. I ended up sleeping on the couch, my four year old on a roll-a-way and my two daughters in the bed.

Strike three, check-in is supposed to be at 3 PM. We arrived at 3:20PM. Room wasn't ready. We had to wait 30 minutes for the room to be cleaned.

While the hotel is nice and modern and a block-and-a-half from the Cleveland Clinic, the number of problems we've had here prevents us from recommending this hotel.

Date of stay: November 2013
1  Thank Thomas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded November 11, 2013

Dear Thomas F,

Thank you for sharing your feedback with us. We are glad that you enjoy our hotel's modern design and convenience to the Cleveland Clinic. We understand your comments regarding the heating system and apologize for your room not being ready at check-in. We also understand your frustration regarding your room preference. While we try our best to ensure that all guest requests are met it is not always possible due to high occupancy or demand for the same room type. We certainly take these comments seriously and we apologize for any inconveniences you experienced during your stay. We hope to offer you a more comfortable and pleasant stay in the future.

Kind regards,
Executive Office

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Reviewed November 7, 2013

I've stayed at this hotel for 2 weeks and I love it. It is nice and clean. It has been renovated, so everything is new. My room was so beautiful and big. The Front Desk girls were very friendly. And management was the best. I would recommend this hotel to everyone.

Date of stay: February 2013
  • Trip type: Traveled solo
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Thank MyBoraBoraDream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded November 11, 2013

Dear MyBoraBoraDream,

Thank you so much for your review of the InterContinental Suites. We appreciate your kind remarks and are happy to hear that you enjoyed your stay. We look forward to seeing you again soon.

Regards,
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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