Stayed here three times and each time was problematic. The first time, the heat in our room was unregulated; very uncomfortable.
The second time, we reserved a suite with two double beds. When we arrived we had a room with one King bed. The manager told us the reservation for double beds was a "preference." Funny thing though, our reservation clearly stated double beds. Guess unambiguous language doesn't mean much here. I ended up sleeping on the couch, my four year old on a roll-a-way and my two daughters in the bed.
Strike three, check-in is supposed to be at 3 PM. We arrived at 3:20PM. Room wasn't ready. We had to wait 30 minutes for the room to be cleaned.
While the hotel is nice and modern and a block-and-a-half from the Cleveland Clinic, the number of problems we've had here prevents us from recommending this hotel. More
- Free Wifi