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“New, clean hotel” 4 of 5 stars
Review of InterContinental Suites Hotel Cleveland

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InterContinental Suites Hotel Cleveland
Ranked #26 of 38 Hotels in Cleveland
GreenLeadersBronze level
Chicago, Illinois
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“New, clean hotel”
4 of 5 stars Reviewed October 20, 2013

I stayed at the InterContinental Suites for one night while on a Case Western Univ visit. It's around 1mi from the center of campus and not complicated to get to/from. The hotel is new so the rooms are clean/new as well. The rooms are not luxurious by any means but comfortable and very functional (we got a suite with pull-out bed and kitchenette). The temperature in the hallway is high, like you'd find in a hospital so maybe they're catering to their Cleveland Clinic clientele. Front desk staff were not exactly friendly or interested but we had no issues so their help wasn't required. Good breakfast buffet for $13.50 with very friendly restaurant staff. This hotel is nothing fancy but it is clean so I recommend it.

Room Tip: Suites with kitchenettes are on the 8th floor.
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Buddha700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 21, 2013
Dear Buddha700,

Thank you for sharing your experiences at our hotel. We are certainly thrilled to know that you enjoyed our clean and comfortable accommodations and that you took the time to post your positive comments. We would love to have you as our guest again.

Stay well,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
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    25
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Arlington, Texas
2 reviews
3 of 5 stars Reviewed October 15, 2013

I actually like the hotel itself. clean, new comfortable. However, their staff are very rude. They took forever to bring my car key and without feeling any sorry. I saw the janitor couples of times during my stay. And every time she gave me a funny look. Well, the service does not match with the best hotel brand of IHG.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 21, 2013
Dear Ryan K,

Thank you very much for taking the time to share your comments with our team following your stay with us. We are pleased to hear that you enjoyed our clean and comfortable accommodations but are sorry to hear that the rest of your stay fell short. We are sorry to hear that our team did not live up to your expectations. We are always aiming at providing a warm welcome and efficient service and are very sorry that on this occasion we did not succeed in making your stay memorable. We hope to have the chance to make a more favorable impression on you and show you the service standards the InterContinental Cleveland prides itself on.

Warm regards,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

When my brother and I travelled to Cleveland Clinic from Texas in September 2013 we had some problems. His two day checkup for heart failure turned into a three week stay in the intensive care unit for necessary treatment. At the Intercontinental Suites the desk clerk said we had to check out at the original day because of full bookings. The manager Richard Owens was able when he observed our problem to find a solution to let us stay for the longer number of days to match the in-hospital stay. A sincere "thank you" to him for his top notch attitude and hospitality to guests at this hotel. This gentleman's attention to our problem is worthy of recognition. Five stars for service. Thanks.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 11, 2013
Dear michael s,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service, it’s something our staff takes great pride in so we value your feedback. I will be sure to pass your kind words along to Richard. Best wishes to you and your brother.

Sincerely,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Konstancin
Level Contributor
244 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 stars Reviewed October 7, 2013

This hotel is close to the Cleveland Clinics so is good for people visiting there but it has an off putting air for those who are healthy. The row of wheelchairs on entry or the clinic grade protection of the food at the breakfast buffet all speak to guests of disease.

They offer kitchenettes for those who wish to avoid diseased guests in the dining room - immune compromised guests. BUT they do not offer plates, glasses or cutlery except for charging $10 for such "additions". They act as if they can offer beds and then charge for sheets or offer sinks and then charge for towels. Rather poor form on their part.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank TravellerPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, October 8, 2013
Dear TravellerPoland,

Thank you for your review of the InterContinental Suites. As a wellness-focused hotel, we take great pride in offering all of our guests healthy dining options and a relaxing environment. Our spacious suites feature a wet bar that is enjoyed by many types of travelers and we are sorry to hear that you were disappointed that plates and cutlery are not included with this amenity. Please accept our apology for any inconveniences this may have caused. We’re happy to have had you as our guest, and we hope you’ll visit us again soon.

Stay Well,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicagoland
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 20, 2013

Very comfortable and calm atmosphere. Public transportation and hotel shuttle just minutes from downtown. Don't be fooled because of it's affiliation with the Cleveland clinic, you don't even feel like you are located around a clinic. Concierge and front desk staff were very friendly and professional.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ShineSense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, September 23, 2013
Dear ShineSense,

Thank you so much for taking the time to post a review of our property. I am pleased to hear that you enjoyed your stay. We hope to have the pleasure to serve you again soon!

Regards,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
772 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 stars Reviewed September 8, 2013

We really enjoyed our stay at this hotel, about five miles from the Rock and Roll Hall of Fame that we came to Cleveland to see. The front desk staff, valets and parking attendants were all cheerful and helpful. The rooms were very big, with small kitchenette, living room and separate bedroom. Large bathrooms too. All very clean and comfortable. Two TVs in each suite too. Coin operated "laundry lounge" on second floor, a bit expensive but very convenient. Close to both the Baseball and Football stadiums as well. The restaurant for breakfast was a bit out of whack. The staff seemed confused as to who took care of what tables and you had to ask for anything you needed like refills on coffee. I would stay at the hotel again, but I would skip the restaurant, however room service was good and reasonably quick.

Stayed September 2013, traveled as a couple
Helpful?
Thank ZumaDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, September 10, 2013
Dear ZumaDawg,

Thank you for sharing your positive experiences during your recent trip to Cleveland and the Rock and Roll Hall of Fame. We are thrilled to know that our staff meet all of your expectations and you enjoyed your stay. We look forward to welcoming you back soon!

Sincerely,
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 28, 2013

My boyfriend and I had previously stayed at the sister Intercontinental Hotel on Carnegie Ave, which was wonderful, so we thought that the "Suites" would be even better...turns out we were very wrong. The room was dull and looked like it needed some functional and aesthetic updates. The toilet kept "running" and the air conditioner was blowing hot air (and this was the end of April when it was already warm and sunny out). In addition, there were some hairs on the bedsheets, which is always a big turnoff. Overnight, while we were trying to sleep, our neighbors thought it was a good idea to be having a party and slamming their door over and over again. I complained to the front desk and asked to be moved to a different room or to their affiliate hotel, and that was not accommodated; instead they had a security guard tell the room to "quiet down", which did not end up detering their behavior. We had planned to stay a second day, but after a sleepless night we asked to cancel our reservation. Explaining the situation to the front desk, they admitted that several other guests had canceled their 2nd nights reservation because of this party room. Huh? Why where the loud guests not asked to leave? Instead the hotel let multiple unhappy guests leave with no consolation. Overall, this choice in hotel ended up being a very unpleasant stay that ruined our trip.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Wanderlust3317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this review, August 29, 2013
Dear MollyPgh,

Thank you for taking the time to post a review of our property. We appreciate and value all feedback we receive and we are very disappointed to hear about your stay. Please accept our deepest apology for the experience you had with your room accommodations and the handling of your noise complaint. The InterContinental Hotel is accustomed to providing a high level of service and luxury for all of our guests and I am sorry to hear that on this occasion we fell below those expectations. We hope to restore your confidence in the InterContinental Brand and the InterContinental Suites Hotel and hope you stay with us again should your travels bring you back to Cleveland. Once again thank you for bringing these issues to our attention.

Sincerely,
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Suites Hotel Cleveland

Property: InterContinental Suites Hotel Cleveland
Address: 8800 Euclid Ave., Cleveland, OH 44106
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cleveland
#9 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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