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InterContinental Suites Hotel Cleveland
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Reviews (644)
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Reviewed October 15, 2013

I actually like the hotel itself. clean, new comfortable. However, their staff are very rude. They took forever to bring my car key and without feeling any sorry. I saw the janitor couples of times during my stay. And every time she gave me a funny look. Well, the service does not match with the best hotel brand of IHG.

  • Stayed: November 2012, traveled on business
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Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded October 21, 2013

Dear Ryan K,

Thank you very much for taking the time to share your comments with our team following your stay with us. We are pleased to hear that you enjoyed our clean and comfortable accommodations but are sorry to hear that the rest of your stay fell short. We are sorry to hear that our team did not live up to your expectations. We are always aiming at providing a warm welcome and efficient service and are very sorry that on this occasion we did not succeed in making your stay memorable. We hope to have the chance to make a more favorable impression on you and show you the service standards the InterContinental Cleveland prides itself on.

Warm regards,
Executive Office

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Reviewed October 10, 2013

When my brother and I travelled to Cleveland Clinic from Texas in September 2013 we had some problems. His two day checkup for heart failure turned into a three week stay in the intensive care unit for necessary treatment. At the Intercontinental Suites the desk clerk said we had to check out at the original day because of full bookings. The manager Richard Owens was able when he observed our problem to find a solution to let us stay for the longer number of days to match the in-hospital stay. A sincere "thank you" to him for his top notch attitude and hospitality to guests at this hotel. This gentleman's attention to our problem is worthy of recognition. Five stars for service. Thanks.

  • Stayed: September 2013, traveled with family
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1  Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded October 11, 2013

Dear michael s,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service, it’s something our staff takes great pride in so we value your feedback. I will be sure to pass your kind words along to Richard. Best wishes to you and your brother.

Sincerely,
Executive Office

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Reviewed October 7, 2013

This hotel is close to the Cleveland Clinics so is good for people visiting there but it has an off putting air for those who are healthy. The row of wheelchairs on entry or the clinic grade protection of the food at the breakfast buffet all speak to guests of disease.

They offer kitchenettes for those who wish to avoid diseased guests in the dining room - immune compromised guests. BUT they do not offer plates, glasses or cutlery except for charging $10 for such "additions". They act as if they can offer beds and then charge for sheets or offer sinks and then charge for towels. Rather poor form on their part.

  • Stayed: September 2013, traveled with family
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1  Thank TravellerPoland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded October 8, 2013

Dear TravellerPoland,

Thank you for your review of the InterContinental Suites. As a wellness-focused hotel, we take great pride in offering all of our guests healthy dining options and a relaxing environment. Our spacious suites feature a wet bar that is enjoyed by many types of travelers and we are sorry to hear that you were disappointed that plates and cutlery are not included with this amenity. Please accept our apology for any inconveniences this may have caused. We’re happy to have had you as our guest, and we hope you’ll visit us again soon.

Stay Well,
Executive Office

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Reviewed September 20, 2013

Very comfortable and calm atmosphere. Public transportation and hotel shuttle just minutes from downtown. Don't be fooled because of it's affiliation with the Cleveland clinic, you don't even feel like you are located around a clinic. Concierge and front desk staff were very friendly and professional.

  • Stayed: September 2013
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Thank ShineSense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded September 23, 2013

Dear ShineSense,

Thank you so much for taking the time to post a review of our property. I am pleased to hear that you enjoyed your stay. We hope to have the pleasure to serve you again soon!

Regards,
Executive Office

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Reviewed September 8, 2013

We really enjoyed our stay at this hotel, about five miles from the Rock and Roll Hall of Fame that we came to Cleveland to see. The front desk staff, valets and parking attendants were all cheerful and helpful. The rooms were very big, with small kitchenette, living room and separate bedroom. Large bathrooms too. All very clean and comfortable. Two TVs in each suite too. Coin operated "laundry lounge" on second floor, a bit expensive but very convenient. Close to both the Baseball and Football stadiums as well. The restaurant for breakfast was a bit out of whack. The staff seemed confused as to who took care of what tables and you had to ask for anything you needed like refills on coffee. I would stay at the hotel again, but I would skip the restaurant, however room service was good and reasonably quick.

Stayed: September 2013, traveled as a couple
Thank ZumaDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecutiveOffice_AS, Administrative Assistant at InterContinental Suites Hotel Cleveland, responded to this reviewResponded September 10, 2013

Dear ZumaDawg,

Thank you for sharing your positive experiences during your recent trip to Cleveland and the Rock and Roll Hall of Fame. We are thrilled to know that our staff meet all of your expectations and you enjoyed your stay. We look forward to welcoming you back soon!

Sincerely,
Executive Office

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