We have stayed at this hotel Three times. The first two were uneventful. The third visit was a disaster. The hotel is not all suites. We stayed in a room that was small and close to the elevator, with it bonging all night from floor to floor. We were staying there because I had a procedure late in the day. When we got to our room and ordered room service. I had not eaten in twenty hours so I was really looking forward to a good meal. We ordered a club sandwitch and I oredered a turkey burger,and a bottle of wine for $33.00. My turkey burger was burned and the cheese and mushrooms were dry. I also ordered avacado that I did not receive. My burger was without bread since I am on a gluten free diet was $17.00. The room charge of $2.00 to deliver and the 18.34% gratuity, plus tax brought the bill up to $81.00 dollars. We brought this up with the staff at the front desk. They could not address this and referred us to the manager of the restaurant. We waited for a call back and then waited ten minutes in the lobby for the manager to talk to us. Her approach was to bring a caculater to add the charges up. When we were still not pleased she threw in several 15% off any further orders. She would not address our dissatisfaction. We are members of Priority Club Rewards. This did not help. Given the vulnerability of the sugury I had gone through and the lack of sleep due to the endless bonging of the elevator and the room less than clean, we expected a better response to our complaints. The conveinant location will not influence our choice next time we have to stay in or around Cleveland.
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio