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“Better than expected”

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InterContinental Suites Hotel Cleveland
Ranked #22 of 38 Hotels in Cleveland
GreenLeadersBronze level
Charleston, South Carolina
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Better than expected”
Reviewed August 15, 2011

Stayed for 3 nites using 5000 priority club points per nite. Located adjacent to Cleveland Clinic in a decent area. Very few restaurants within walking distance. Free courtesey shuttle within 1 mile of hotel. Across the street from public transportation which we used during entire trip. Free internet access on a PC in lobby area. Very comfortable beds. Two room suites recently refurbished. Only complaints: Doors to rooms do not close quietly. No whirlpool. Couch in sitting area uncomfortable.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 65yoBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
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English first
Rochester, NY
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2011

Looking for a short weekend getaway, I headed to Cleveland, Ohio - not quite sure what to expect, but I was thirlled with my trip to Cleveland and the Intercontinetnal Suites.

The hotel is lovely, very quiet, calm, soothing and relaxing. The hotel sits on the campus of the Cleveland Clinic and therefore there is truly no sightseeing or activities within walking distance but the hotel offers a wonderful retreat and zen like experience.

The rooms were very large, clean and very beautiful with clean lines and a very modern feel.

The staff was extremely helpful and friendly and made us feel very welcome.

The only issue that I must bring up is that be prepared to pay for parking, everywhere you go, and I mean everywhere. You cannot virtually self park anywhere. Be prepared to valet everywhere you go, from the hotel to downtown and be prepared for a cost of $8-16.00 each and every time. I am not cheap, I just was so suprised to see this is a cost that should be factored into your budget.

The city of Cleveland was wonderful and I would highly recommend the InterContinental, but just be aware you will have to drive and park to get to anything in the downtown area. But the drive is about 10 minutes and it is easy as pie. Just know you won't be walking from the hotel - otherwise enjoy your time in Cleveland!

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lmdrochester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 4, 2011

This place is beautiful. Newly renovated, the staff was as excited about their "new" hotel as I was about stying there. The wellness theme was evident and the Pure Room was fantastic.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pickles44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviewed July 28, 2011

I read some not so good reviews about this hotel. I usually listen to these review despite my loyalty to priorty club hotels. However, the location we needed Cleveland was right near this hotel. I found this hotel clean and comfortable. I did notice a stain or two in the hallway carpet but the rooms were clean. The linens were nice and the towel new. The service was great and the staff was friendly. I would not hesitate to recommend this hotel to a friend and would stay there again.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank michaelnfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 28, 2011

Location can't be beat for Cleveland Clinic stay. The hotel is right on the Clinic's campus, and the beepers they give family members work in the hotel. Staff was pleasant and helpful. We stayed in a special "clean" room, which had some type of inonizer running. The room smelled great, but the ionizer was annoying enough that we turned it off. Excellent internet access, nice work out facility and creative, healthy cuisine was available.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bernard820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 20, 2011

My wife and I stayed at the Suites for over 4 mos as a family member was in the Cleveland Clinic. I have read other postings and would like to share our experiences. First, the quality and friendliness of the staff was excellent. Given the challenges that we faced, the thoughtfulness, service and warmth consistantly shown was wonderful. A true testemate to the leadership of the organization and the recognition that so many of their visitors don't "want" to be there, but, are there due to medical emergencies.
We chose the suites over the hotel due to the size of the rooms and having 2 seperate living areas as well as a kitchenette. This proved useful for the early mornings and late evenings at the hospital and being able to get a bite to eat in our room.
We found the rooms to be spacious and clean. The beds were very comfortable. We also experienced the a/c issues during the spring change over. This was an unfortunate sitiuation that management was trying to make the best. They offered fans and/or a transfer to the hotel when the system, that was going through renovation, had a malfunction. Their hospitality during this was remarkable given the tremdendous challenge.
The restaurant/bar during the renovation was forced to be in the lobby. This was not a good situation, but, the staff was friendly and again, tried to make the most of the situation. Once the renovated restaurant opened it was a totally different experience. The food was excellent and the surroundings beautiful. The courtyard was well laid out for a serene setting.
The renovated work out center was top notch with all new equipment and ventilation.
While we were there during a very difficult period, we will certainly go back while in Cleveland!
Regarding parking. Unfortunately the Clinic is not located in the safest part of Cleveland. While the charge may not be inexpensive, it was very more secure for the vehicle and ourselves. We found the valets to be friendly and speedy.

Room Tip: Due to renovations we had to change rooms 2 times. We found the 8th floor amenities to be best
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank fjtcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 18, 2011

We were traveling through Cleveland on a long road trip and didn't know where we would stay. We used our smartphones to find rooms here for $89. Wow! The Holiday Inn Express was more expensive. Our rooms were fantastic with such a comfortable bed and fantastic shower. Couldn't have been a better pit stop. Our only complaint was the $16 parking (yikes!) and that the location can be a little scary late at night a few blocks away.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kimwojo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Suites Hotel Cleveland

Property: InterContinental Suites Hotel Cleveland
Address: 8800 Euclid Ave, Cleveland, OH 44106-2038
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cleveland
#9 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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