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“Great Location”

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Hilton Garden Inn Cleveland Downtown
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed August 4, 2014

Wonderful location and nice rooms. Very convenient to the Indian's ballpark and to all the downtown sites. Free shuttle to downtown. Parking was the only complaint. $16 per night to park. Seemed a little steep.

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank redbirdfever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 8, 2014

Glad you had a 5 STAR stay. Thank you for the review.

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864 - 870 of 1,510 reviews

Reviewed August 3, 2014

The most important part of my stay at any property is the attention, graciousness and efficiency of a Friendly guest services team. Now, this is not what is most important to most that travel, but to me it is. The Team at Hilton Garden Inn Cleveland Downtown, exceeded my expectations. Gregory Koloze and his team and additional staff members hit the Gold Standard and the expectations Conrad Hilton set for the Hilton staff years ago. Stacey, Mike, Martha M., LaTonya, Loxiana, Tamille and even my van driver...made my alone time relaxing and so pleasant. I am the mother of a 2 year old and certified meeting planner and certified wedding professional. I am in Cleveland gather photos and items for my Dad's memorial event in 2015...take me out to the ballgame.

After 1 horrible experience at a completely different property in the Hilton family and an average experience at a Hilton property in central Ohio...this Team restored my faith and belief in HILTON.

Now if you want a spic and span, completely dust free, huge in room hot tub, 500 thread count Egyptian cotton sheets, ultra luxurious property with all the latest and greatest there is and tons of technology etc., this may not be the place for you. But if you are happy with a clean comfy bed, plush towels a nice flat screen and mini wetbar, along with an amazing breakfast, well stocked pantry, a great bar (Harvey's) and want to be treated like royalty in Cleveland...this is the best place to stay with a fantastic location and reasonable price point.

For me, the experience was priceless.

Room Tip: Ask the guest service team at the property! I loved my 9th floor room because I could see my car. P...
  • Stayed: August 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank Danielle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 8, 2014

Your review made our day!!! Thank you for mentioning all the team members that made your stay with us special. Take care.

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Reviewed August 3, 2014

Wonderful place to stay, great value and outstanding breakfast bar offered. Location of hotel was near the highway and easily accessible from other attractions. Hotel Staff was friendly and had a great view of the City.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 4, 2014

5 STAR review - thank you so much. Happy to know you had a great stay with us.

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Reviewed August 2, 2014

They did a nice job. Justin at the front desk is GREAT. We had a nice sleep number king bed. My son had a roll away. Both were comfy. Breakfast was great!! The location was great, too. My son used the pool and hot tub every day. I also liked that the elevators were fast. The shuttle drivers were super nice and helpful and they even picked us up at the Rock Hall.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank goldy925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 4, 2014

Glad you and the family were able to use a few of our offered amenities. Also thank you for the kind comments in regard to Justin and our shuttle drivers.

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Reviewed July 31, 2014

I've stayed here before and will definitely stay again. Tina (at the desk) checked us in, she was amazing, very bubbly personality, and overall great customer service! The room was clean and roomy! We were on the 11th floor on the left side of the hallway, would definitely recommend getting a room on the other side for a better view of downtown, either way.. It's awesome! Staff at breakfast was great, and Tina at check-out was once again fantastic.

We stayed here as we were heading to the Indians game and it was perfect. The hotel is located right across the street from Progressive field. Not to mention, it's within walking distance to all the restaurants, bars, and even the casino.

Room Tip: Top floor, even number room, to get a gorgeous view of downtown.
  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Danielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 1, 2014

Thank you for the shout out to our veteran super star Tina and to the restaurant team. Please know it has been shared with them.

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Reviewed July 30, 2014

We stayed here while visiting family at the Cleveland clinic. It was just a few minutes down the road from the hospital, very helpful. It is in a prime spot if you are a runner, only a mile down the road from the rock and roll hAll of fame and browns stadium. Also, just kiddie corner from the Indians stadium. The staff were very nice. Paying to park per day blows, but being centrally located I understand. They have really good oatmeal cookies along with free coffee in the lobby. Because I opted to run through the city I didn't use the pool, it looked very enticing. Thanks!

Stayed: July 2014, traveled with family
Thank Yummycheckers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 1, 2014

Glad to read you had a nice stay with us. Also please know that if you should return we have a complimentary shuttle that runs to the Cleveland Clinic. Take care.

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Reviewed July 30, 2014

We have stayed here in different occasions. This hotel is a 2 minute walk to Progressive Field , home of the Cleveland Indians . It is a 5 minute walk to Quicken Arena and casino. A 10 minute walk to Browns Stadium. the hotel is located right off of Rt. 71, very easy to get to.
now for the hotel. Parking is $16 , and a gated lot where you park your car. This is about half price compared to most downtown hotels. The rooms are very nice. Very comfortable beds, very clean. Nice restaurant .they have a bar named Harvey's that stays opened late and you can order food. Lots of places to eat nearby. . This hotel is proba
Y about 25 inn to the airport .

Room Tip: Ask for a room facing Progressive Field.
  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank honeybear63043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 1, 2014

Thank you for the detailed review. This will certainly be a help for our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range: $115 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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