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“Great location for baseball, terrific front desk staff”

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Hilton Garden Inn Cleveland Downtown
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed May 5, 2014

We had a pleasant stay at the Hilton Garden Downtown. The hotel is steps away from Progressive Field.

The front desk staff were very helpful and friendly. Room was clean. Pool and hot tub were also clean. Sound does carry between the hall and rooms; that's my only complaint.

There aren't a lot of restaurant options right nearby; our first night, we walked about 10 minutes to a sports bar type place. Also, we couldn't find a coffee shop nearby that was open on weekends. We had the breakfast buffet at the hotel one morning; it was fine and the waitress was very friendly.

Overall we were very happy with the hotel. It was reasonably priced, conveniently located, and the staff couldn't have been nicer.

  • Stayed: May 2014, traveled with friends
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Thank LisaHVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded May 14, 2014

Thank you for the kind comments in regard to our staff. Baseball season doesn't end until the fall so please come back for another game.

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946 - 952 of 1,509 reviews

Reviewed May 4, 2014

We were in town for a baseball game and the location couldn't have been better. Other perks include convenient parking behind the hotel (at a charge, but still...), shuttle that runs you to wherever you want to go downtown, clean rooms, nice hotel staff. The only complaint I have is we were 2 rooms away from the elevator and we could hear it running during the night. Sounded like a low groan once the TV was turned off. We didn't notice it with background noise. We had a room on the 10th floor, even side of the hotel which faces the ball field. If you go, see if you can get a room on that side. One more note, if you're a Hilton Honors member, breakfast is free and there are a myriad of options, to include a made-to-order omelet. Otherwise, breakfast runs about $11.95 which may be a bit if you only want continental items or you will not eat your money's worth.

Room Tip: Be a Hilton Honors member for free breakfast.
  • Stayed: May 2014, traveled as a couple
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1  Thank Imzpickle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded May 14, 2014

We still have a lot of baseball left so please come back and catch another game with us. We are the closest hotel to the ballpark. Literally across the street! Glad to read you had a nice stay with us.

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Reviewed April 30, 2014

This was a perfect location for us as we came down to see the Jays take on the Tribe. Location was fantastic, hotel was clean and staff was very friendly. Tonnes of TV channels available. Breakfast was a bit pricey for the quality (pretty rubbery) but the convenience of just running downstairs was nice. Big thanks to the front desk for dining suggestions, directions and suh hospitality!

  • Stayed: April 2014, traveled as a couple
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Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded May 1, 2014

Always a pleasure to host our cousins from the north. Thank you for the kind review.

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Reviewed April 29, 2014

I have to agree with every word that my friend (Kim Schoenick) shared!! Since me and two of our friends were there with her to see Joyce Meyer :) The very first person we met at the front desk while checking in was Greg, (what a nice guy)!!!! From A to Z... From the moment we walked in the door to the moment we checked out, from our two day wonderful stay (4/25 & 4/27), we couldn't have been treated better if we were literately FAMILY!!! Thank you HGI for an amazing overall experience. We Will Be Back!!!! Lisa Combs from Mi

  • Stayed: April 2014, traveled with friends
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1  Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded April 30, 2014

WOW - thank you for the excellent review! You and the rest of the Joyce Meyer ladies were a pleasure to have at our hotel. Your good vibes boosted our team every day. Thank you for that!
PLEASE come back next time you are in Cleveland. Thanks again.

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Reviewed April 28, 2014

Stayed at here 1 night for Cleveland Clinic Visit. Have to say hotel staff, especially the free shuttle service was outstanding! On time & personable, very professional. Front desk staff is always there & available if need be. Stayed in Room with King bed, room has microwave, fridge, Keurig (real plus). Nice closet size, shower was great, no water pressure problems even on 5th floor. Rooms facing Carnegie Ave (city view) little noisy. However this IS downtown Cleveland. Parking (entrance into) is a little tricky, you go PAST the building THEN turn onto side street (looks like alley). Parking costs 19.00 however if Cleveland Clinic patient they will comp you that. Hotel also offers Cleveland Clinic room rate if available. Felt secure staying there & leaving car parked there! Would definitely stay there again! This hotel is across from Progressive Field & would be excellent for a game!!

  • Stayed: April 2014, traveled on business
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1  Thank hotelhobo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded April 29, 2014

Hope you can come back and catch a game next time. Like you said, right across the street from the ball park. Thank you for the review.

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Reviewed April 28, 2014

Stayed in the Hilton Garden Inn Cleveland Downtown for 2 nights on a business trip in April 2014.

Staff very pleasant. Room (9th floor) ok - nothing spectacular. Used in on-site fitness room which consisted on 2 running machines, 1 cross-trainer, a multi-gym and mats - all in a fairly small room by the indoor pool, but served its purpose.

Breakfast 'okay'. Food in Harvey's bar (attached to the hotel) pretty good but atmosphere in the bar was lacking - possibly because of the layout. Staff in the bar very nice though.

On site parking available. Free on-site wifi which is reliable. On site business centre for guests too.

Overall a pretty good hotel and nothing to complain about. Staff all excellent.

Room Tip: 9th floor room was good - no road noise.
  • Stayed: April 2014, traveled on business
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Thank gravimetrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded April 29, 2014

Thank you for the 'solid' review - appreciate it!!!

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Reviewed April 28, 2014

I stayed at your property April 25-27 for the Joyce Meyer conference. I have to first say that I am an employee of Hilton for almost 10 years and I have stayed at many of our properties over the years. I am the winner of several awards, including employee of the year. I say this not to brag, but because as you can imagine, my expectations of customer service is very high. I have never once been impressed by the overall staff at any property I have stayed at....But I have to let you know that every single member of your staff I encountered, from front desk, restaurant workers and housekeeping was OUTSTANDING. EVERYONE was pleasant, attentive, and accomodating. I also loved the fact that not only was the room clean, but we didn't hear a peep out of any of the surrounding rooms the entire weekend. (thicker walls...a perk of an older property) I even ordered room service on Friday night and it was there not just incredibly fast, but the woman that delivered it was extremely friendly as well. I applaud EVERYONE who worked over the weekend. A great staff makes all the difference in the world. I wish I would have paid more attention to name tags so I could specifically mention indiviuals. I would recommend this property to anyone visiting Cleveland! And to top it off, you are in a great location and our venue was walkable. Thank you for an amazing stay.

  • Stayed: April 2014, traveled with friends
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Thank Rachel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded April 29, 2014

Thank you for the great review. We appreciate you taking the time to type one up and we honestly enjoyed having you all here last weekend. Hope you can stay with us when Joyce Meyer's returns to Cleveland again.

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range: $115 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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