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Hilton Garden Inn Cleveland Downtown
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Savings alert! 13% below average rates

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Reviews (1,636)
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All reviewsprogressive fieldfront deskindians gameball parkbaseball stadiumbreakfast buffetshuttle serviceparking feedirectly across the streetrock and roll hallpool and hot tubfree shuttlesporting eventsjacobs fieldwithin walking distancestaff was very friendly and helpfulroom was clean and comfortable
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1,108 - 1,113 of 1,637 reviews
Reviewed February 18, 2014

Great location for theater, restaurants, professional sports, etc. Shuttle service to area facilities. Near interstates yet quiet location. Responsive staff. Basic fitness room. Adjacent surface parking with fee.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Jazzmannc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded February 22, 2014

Thank you for taking the time to type up a review on your stay with us.

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Reviewed February 16, 2014

My boyfriend and I went to this hotel for a wonderful 2 night get away. Everything was absolutely amazing. The room was wonderful. We stayed in room 812 which was a King room. The bed was so comfortable, the city side view was awesome, and the water in the shower never got cold. We had breakfast both mornings of our stay and it was very delicious with a very nice variety of foods. I think a bunch of basketball teams were staying as well so the second morning breakfast was a little hectic and we had to take it to go and eat in our room. Wanted to take advantage of the pool/hot tub but everytime we tried to go there were a lot of young children or basketball guys spread throughout the small area so we didn't get to try it out. :( The location was perfect and easy to find. We went to the Rock n Roll Hall of Fame located just a mile down the road. Parking fee of $16 is a little steep but at least our car was close. The staff was truly wonderul. Justin was very helpful when we would stop at the desk or call down to guest services. Every person who worked at the front desk (sorry I forget names) for our 3 days there were truly awesome and friendly. I would recommend this hotel to anyone and would not stay anywhere else when in town. I can't wait to make another trip here.

Room Tip: Get a city side view, you won't regret it!
  • Stayed: February 2014, traveled as a couple
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Thank Tiffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded February 20, 2014

Thank you for the excellent review, we greatly appreciate it. Also thank you for the shout out to Justin our up and coming guest service star. I will share you kind comments with him. Look forward to your next visit. Take care.

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Reviewed February 15, 2014

We had a great stay at the Hilton Garden Inn. The rooms were clean and spacious. The staff was helpful and friendly. The hotel provides a complimentary shuttle to any location in downtown Cleveland or to the Cleveland Clinic. Even though the roads were icy during our stay, the shuttle was on time. We will definitely stay here the next time we visit Cleveland.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
2  Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded February 20, 2014

Glad you were able to use our complimentary shuttle while staying with us. Hope you can visit when the weather is a bit nicer. Much to do and see.

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Reviewed February 14, 2014

The staff were very friendly and attentive. The rooms were big and very inviting! They have an onsite dining area ,fitness center and pool. I was impressed that they even had a Keurig coffee maker with free K-cups!

  • Stayed: January 2014, traveled as a couple
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2  Thank Barbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded February 15, 2014

Yes, our Keurigs are a big hit. Thank you for the kind review.

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Reviewed February 13, 2014

We were able to check in and check out quickly and without hassle. The staff was knowledgeable and helpful and very nice. The room was clean, the water was hot and had great pressure. There was even a Keurig and some coffee/tea. Overall very happy with the stay.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded February 15, 2014

Our latest addition to our guestrooms are the Keurig machines which are a big hit with our guests. Glad you enjoyed.

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