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“Guest of the Day” 5 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
3.0 of 5 Hotel   |   1100 Carnegie Ave, Cleveland, OH 44115   |  
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Ranked #10 of 38 Hotels in Cleveland
Certificate of Excellence
A TripAdvisor Member
“Guest of the Day”
5 of 5 stars Reviewed January 1, 2014

How nice to be surprised at check-in to be announced as the Guest-of-the-Day! I was impressed that the hotel offered this program, not only for myself, but for others. The desk clerk was very congenial; she had a special gift to be friendly and accommodating without being over-the-top.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 4, 2014
Thank you for the kind feedback in regard to our front desk team member. Please know it has been shared with her. Also glad to read you enjoyed being our Guest of the Day. We enjoy putting smiles on our guests faces and this is just 1 small way we do it. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Santa Fe, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 1, 2014

The Downtown Hilton Garden Inn exceeded our expectations. The lobby is extremely attractive, desk staff was very helpful (including arranging free transportation to our restaurant that was walking distance, but a cold winter night). The room was quiet and comfortable, coffee and snacks were fresh and good. Overall, excellent value for the price.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 3, 2014
Nice to read we have another guest who can't wait to stay with us again. That tells me we are doing our job. Thank you so much for the kind review. Also glad you were able to take advantage of our complimentary shuttle service. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
2 reviews
5 of 5 stars Reviewed December 28, 2013

Our family stayed here over the Christmas holiday to enjoy the downtown area. The interior of the hotel was very nicely decorated. Our room was spacious enough for 2 adults and 3 teenage kids. We had a street facing room so it was a little loud in the morning. (2 Queen suite w/pullout)

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 31, 2013
It was our pleasure to accomodate you and the family over the Christmas holiday. Glad you had an enjoyable stay. Thank you for choosing to stay with us and for the review. Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling Heigts, MI, United States
1 review
4 of 5 stars Reviewed December 27, 2013

Very close to downtown area and across the street from the ball park. On Sunday evening we went downtown for dinner and there were a lot of people on the street and the restaurants were busy. It was a good experience.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 28, 2013
Glad you had an enjoyable experience in our town of Cleveland. And yes, we are the closest hotel to the ball park. Directly across the street so come back and catch a game. The season will be here before you know it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 21, 2013

This hotel is located close to the baseball stadium and is very accessible from the airport. The service is good and the staff is really friendly. There is parking in the back of the hotel as stopping Carnegie Avenue is an issue. The location is not particularly interesting and apart from the stadium there is very little to do in walking distance from this hotel. The room was very reasonable, maybe a bit on the small side, but sufficient for one person. Check-inn and check-out were smooth, so all in all a good experience.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 28, 2013
Thank you for the review and the kind words in regard to our staff. It has been shared with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buffalo, United States
1 review
2 of 5 stars Reviewed December 20, 2013

This hotel was fairly clean and the staff was very nice. There were multiple problems with the mechanics of the room including the TV and sink. A good rate but fell below our expectations of the Hilton brand.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 26, 2013
Thank you for taking the time to type up a review on your stay with us. Our aplogizes about the room issues you encountered. That is certainly not the norm for our hotel but we appreciate you bringing it to our attention so we can correct those issues. I am proud to say we have a staff that thrives on 100+% customer service and if one of our guests encounter an issue or need something we'll take care of it right away. So thank you again for letting us know. Take care and Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 19, 2013

This was our second stay at this hotel. The hotels downtown very near the stadium have outrageous prices so they are not an option. This is actually closer to the baseball stadium but still convenient for football and we got it for $92 a night!!! They have a free shuttle that takes you to the game. We just walked a couple blocks to the Chop House after the fame, had dinner and took a cab back to the hotel. I cannot say enough about the staff at this hotel. Everyone greets you with a smile, are making sure all is ok or if you need anything. The shuttle driver was one of the friendliest I have ever encountered.

On a side note, the rooms are also great; comfy beds, nice bathroom, great TV and also comes equipped with a small refrigerator, microwave and a "K cup" coffee pot. How nice is that. So, for you coffee drinkers, bring your favorite coffee from home!!!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JMC82454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 21, 2013
Thank you for the detailed review and for pointing out all our guestroom amenities. Especially our newest addition, the K cup coffee makers! We are very proud of our hotel especially our team and appreciate the kind comments about them. Also the Cleveland Indian baseball season will be here before you know it. Friday, April 4. Come stay with us and catch a game across the street.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Property: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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