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“Hilton Garden Inn - Cleveland” 4 of 5 stars
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
Ranked #12 of 38 Hotels in Cleveland
Certificate of Excellence
Sterling Heigts, MI, United States
1 review
“Hilton Garden Inn - Cleveland”
4 of 5 stars Reviewed December 27, 2013

Very close to downtown area and across the street from the ball park. On Sunday evening we went downtown for dinner and there were a lot of people on the street and the restaurants were busy. It was a good experience.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 28, 2013
Glad you had an enjoyable experience in our town of Cleveland. And yes, we are the closest hotel to the ball park. Directly across the street so come back and catch a game. The season will be here before you know it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
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English first
Tel Aviv, Israel
Level Contributor
80 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed December 21, 2013

This hotel is located close to the baseball stadium and is very accessible from the airport. The service is good and the staff is really friendly. There is parking in the back of the hotel as stopping Carnegie Avenue is an issue. The location is not particularly interesting and apart from the stadium there is very little to do in walking distance from this hotel. The room was very reasonable, maybe a bit on the small side, but sufficient for one person. Check-inn and check-out were smooth, so all in all a good experience.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 28, 2013
Thank you for the review and the kind words in regard to our staff. It has been shared with them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buffalo, United States
1 review
2 of 5 stars Reviewed December 20, 2013

This hotel was fairly clean and the staff was very nice. There were multiple problems with the mechanics of the room including the TV and sink. A good rate but fell below our expectations of the Hilton brand.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 26, 2013
Thank you for taking the time to type up a review on your stay with us. Our aplogizes about the room issues you encountered. That is certainly not the norm for our hotel but we appreciate you bringing it to our attention so we can correct those issues. I am proud to say we have a staff that thrives on 100+% customer service and if one of our guests encounter an issue or need something we'll take care of it right away. So thank you again for letting us know. Take care and Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 19, 2013

This was our second stay at this hotel. The hotels downtown very near the stadium have outrageous prices so they are not an option. This is actually closer to the baseball stadium but still convenient for football and we got it for $92 a night!!! They have a free shuttle that takes you to the game. We just walked a couple blocks to the Chop House after the fame, had dinner and took a cab back to the hotel. I cannot say enough about the staff at this hotel. Everyone greets you with a smile, are making sure all is ok or if you need anything. The shuttle driver was one of the friendliest I have ever encountered.

On a side note, the rooms are also great; comfy beds, nice bathroom, great TV and also comes equipped with a small refrigerator, microwave and a "K cup" coffee pot. How nice is that. So, for you coffee drinkers, bring your favorite coffee from home!!!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JMC82454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 21, 2013
Thank you for the detailed review and for pointing out all our guestroom amenities. Especially our newest addition, the K cup coffee makers! We are very proud of our hotel especially our team and appreciate the kind comments about them. Also the Cleveland Indian baseball season will be here before you know it. Friday, April 4. Come stay with us and catch a game across the street.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 18, 2013

Hilton Garden Inn Downtown Cleveland is always on their toes. We visit the city 3-5 times a year and usually stay here. Their service is excellent and the staff is always willing to help in any way possible to make our stay enjoyable.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank fsunurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 20, 2013
Thank you for the "Outstanding" review. Also thank you for your continued patronage. See you hopefully again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 18, 2013

Great location. Room was small, but met our need. Very loud at night. Even at 2am it was hard to fall asleep because of outside noise. The other big concern was that the room had a king size mattress but seemed much smaller than that. At comparable hotels that are cheaper we have gotten bigger rooms with a bigger bed.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Meenakshi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 20, 2013
Thank you for taking the time to type up a review. I hope you were able to at least use the Garden Sleep System functions on the bed. But we are sorry it wasn't the size you were looking for. We have the standard king size mattress but not the oversized California king size.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, United States
1 review
4 of 5 stars Reviewed December 16, 2013

I had a great stay at the Hilton Garden Inn.. the view of cleveland/progressive field is great! The staff were great! The pool looked like it could/needs to be scrubbed but everything else was top notch..

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joshua A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 17, 2013
So glad you had a great stay with us. Also thank you for letting us know about the pool condition. We informed our Director of Property Maintenance who has since addressed the issue. Try to come back in the spring and watch the foreworks on Friday night Indian home games. That view is fantastic also!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Property: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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