I am a HHonors member and always stay at a Hilton owned property if possible. This was my first time staying at a Hilton Garden Inn. First let me tell you the beds are perfect. I could seriously buy one of their mattresses for my home. First time I didn't wake up with a backache staying in a hotel. The front desk was so helpful in ordering a car service since we had to be a competition at 7:00 am. The room was clean and exactly as pictured. We stayed on the 11th floor and I'm wondering if this is why we had the first issue I have ever had at a Hilton owned property. The water in the shower was cold. My daughter took a cold shower after swimming. It started out lukewarm and by the time we had shampoo in her hair it was freezing. I had called right after told the front desk that we had no hot water in the shower. They said they would let engineering know. The next morning I went to take a shower and it was cold. So I opted to pass on the shower since I was leaving that day anyway. However we had a late check out (which is awesome) and after returning from her competition decided to let my daughter swim again and figured the problem should be resolved. Nope cold shower again. I didn't want to make a big deal about it I just wanted to let them know so they could fix it before renting the room again. The front desk staff was so nice. They more than compensated for the cold water. I would stay in this hotel again in a heartbeat. Perfect location and comfortable atmosphere.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more less
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- Also Known As:
- Hilton Garden Inn Cleveland Downtown Hotel Cleveland
- Cleveland Hilton Garden Inn
- Hilton Cleveland
- Hilton Garden Inn Cleveland Downtown Ohio