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“Great experience, Great staff”

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Hilton Garden Inn Cleveland Downtown
Ranked #14 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed December 2, 2013

We arrived right before a Browns game. Staff helped us to go with shuttle bus to Rock and Roll Hall of Fame right after game started. Front desk staff was amazing. Location is great, price is great, sevice is grat, room also. I would highly recommend this hotel. They go above and beyond. Especially the front desk staff.

  • Stayed: October 2013, traveled as a couple
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Thank chrvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded December 3, 2013

What a feel good review for all of us when we read this. Thank you so very much for the "Great" review and the over the top remarks in regard to our team! They truly enjoy their job and interacting with guests like yourself. And according to your review it shows. HAPPY HOLIDAYS!!!

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1,056 - 1,062 of 1,536 reviews

Reviewed November 27, 2013

Stayed here for the inaugural R 'n' R Half Marathon of Cleveland. In the good weather I enjoyed that time, walking everywhere I wanted to go. Great location for my experience, real close to the ballparks and close enough to the University area and of course downtown. Ten minute walk to the Rock and Roll Hall of Fame. The hotel was clean and the staff there was great! It is maybe just short of excellent only in that it has some age to the building itself. I have to say though the hotel bedding was very comfortable, maybe the best I can remember.

  • Stayed: October 2013, traveled solo
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Thank iJJ_62294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded November 29, 2013

We enjoyed having you and all the other runners for the marathon. Please know we have renovations coming up next year so plan on an Excellent stay when you return for next years marathon.

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Reviewed November 27, 2013

We stayed here after finishing up appointments at Cleveland Clinic. Very welcoming staff and extremely helpful. My son wanted to play games and the console was not hooked up so we asked at the desk and someone came to the room to hook it up for us! Then we had problems viewing the games...(user error on our part) and a gentleman came to help us with that! Friendly staff wherever we were in the hotel. We would definitely stay here again! The room was very clean and it was easy to access parking and hotel entrance.

  • Stayed: November 2013, traveled with family
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Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded November 29, 2013

Glad you had a "FUN" stay with us. Thank you for the review!

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Reviewed November 27, 2013

I was pleased with everything about this hotel. Pricing was fair, internet was free, breakfast was amazing (although not free). Room was consistently clean and perfect and the staff were very kind and helpful.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Christina Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded November 29, 2013

Thank you for letting everyone know you had an excellent stay with us. Come back again.

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Reviewed November 25, 2013

We never stayed in this part of Cleveland before. This hotel was the closet to our concert venue. We still could not walk, but it was only a 5 minute drive. The hotel was very nice, staff was very courteous and the bed was very comfortable. Even though our room faced the street, it was very quiet. Had a good nights sleep.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded November 27, 2013

Thank you for the very nice review. Glad your experience was positive and thank you for the kind remarks in regard to our team. Happy Holidays!

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Reviewed November 21, 2013

close to everything, safe to walk to around the area at night. the staff is great, the shuttle service was invaluable. clean quiet rooms. i will stay there again. there is a restaurant and a bar in house .google your directions due to road construction

  • Stayed: November 2013, traveled with friends
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Thank carol r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded November 22, 2013

Thank you for choosing to stay with us for your concert visit. Very good point about the traffic pattern changes. We all hope they get that construction done soon.

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Reviewed November 21, 2013

I loved this hotel! The rooms are comfortable and very clean. I had a king bed (sleep number bed) with views of downtown. Everyone there was extremely helpful and always friendly. The location was convenient and I would definitely stay here again when I'm in Cleveland!

  • Stayed: November 2013, traveled with family
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Thank lynn t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded November 22, 2013

A big thank you for this excellent review. Also thank you for the kind feedback in regard to our team. Please come back again.

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range: $100 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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