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Hilton Garden Inn Cleveland Downtown
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Reviews (1,637)
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All reviewsprogressive fieldfront deskindians gameball parkbaseball stadiumbreakfast buffetshuttle serviceparking feedirectly across the streetrock and roll hallpool and hot tubfree shuttlesporting eventsjacobs fieldwithin walking distancestaff was very friendly and helpfulroom was clean and comfortable
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Reviewed October 21, 2013

From the moment we walked in it felt a bit like home. The staff was very friendly. The shuttle around the city was handy. The breakfast was excellent. We would stay here again on our next trip from Tennessee. Thanks to Dee Dee and Greg for your hospitality.

  • Stayed: October 2013, traveled with family
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Thank Carl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 24, 2013

Thank you for the shout out to Dee Dee and Greg. I will share your kind comments with them. And if your stay felt a bit like home we did our job. Thank you for letting us know. Take care.

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Reviewed October 21, 2013

We came to Cleveland to see The Piano Guys. Our stay at this hotel was very nice. It was within walking distance from the concert and it seemed very safe, as there were police officers patrolling often. The hotel was clean and smelled very nice. Everything was in working order. The pool & hot tub were great! - very clean, and nicely arranged. I would definitely stay here again!

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jayme B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 24, 2013

And we hope you do come back again soon! Thank you.

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Reviewed October 21, 2013

This hotel is about 9 stoplights/1 mile down the street from the Rock & Roll Hall of Fame. (The purpose of our trip). The staff is exceptionally professional and polite. The place is quiet and super convenient for on/off the highway.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Kristy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 24, 2013

Thank you for the review and we are glad you enjoyed your visit to Cleveland. That Rolling Stones exhibit at the Rock Hall was quite nice wasn't it?!

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Reviewed October 21, 2013

Lots of add ons that are costly from parking to the breakfast buffet. My two nights of $125 morphed into $388 at check out. The parking alone is $16 a day, and the key card did not work half of the time. Breakfast was $12, and they took away all the snacks from the night before so you could not enjoy coffee and a biscuit for free. (Tip: grab some snacks and hoard them.) The little pantry stocked nice items including Peterson's nuts (Cleveland speciality), but only had pink zinfandel (yuck) so I went into the bar to take a glass to the room.
Alladin's Bakery is a short walk down the street on Carnegie for wonderful Gyros, and salads, and to take home pita bread.
The plus is the staff is very nice and friendly, including the male bartender who could not have been nicer and warmer to visitors. I do not appreciate, however, maids pounding on door in morning to rouse you. This is a practice that hotels need to stop and stop now.
I suggest the Hilton bring its prices in line with Cleveland, particularly for a property so utterly lacking in charm. Fortunately competition is on its way to downtown Cleveland.

Room Tip: No really good views at the hotel, street and parking lot.
  • Stayed: October 2013, traveled on business
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Thank mitiwanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 24, 2013

We sincerely appreciate the kind comments in regard to our team especially Mike in the bar. I honestly wish you had a better experience with us and do apologize for any inconvenience. But we do appreciate you letting us know about your experience so we can pass your issues on to the appropriate departments.

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Reviewed October 19, 2013 via mobile

A perfect place for business as well as family stay
Little over priced but as per American standard its ok.
Clean place with decent breakfast menu very nice pleasant front desk. . Rooms with no specific view. But strategic location and perfect spot for central location for site seeing and turisum

Stayed: October 2013, traveled with friends
Thank mihirihim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 24, 2013

Glad you enjoyed our all you can eat buffet and found our location suitable for your visit needs.

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