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“Great Cleveland Get Away”

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Hilton Garden Inn Cleveland Downtown
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed September 26, 2013

The Hilton Garden Inn Cleveland Downtown is a wonderful get away. My family is already planning our next trip to Cleveland and the first decision we made was to stay at the Garden Inn. The staff is extremely friendly and helpful. Rooms are clean and comfortable, and I still cannot get over how quiet the rooms are. I have never stayed anywhere where the noise level is so low. Pool and hot tub where the perfect place to relax. Over all, a great hotel.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Franny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 4, 2013

Looking forward to your return! Thanks so much for the review and kind feedback.

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1,088 - 1,094 of 1,509 reviews

Reviewed September 25, 2013

Nice hotel, fully equipped, good internet; great beds and amenities.

The claim to fame of this hotel is its proximity to Progressive Field, which is terrific. Would likely not have stayed here otherwise; there are closer hotels to the "action" downtown. Was a bit surprised that breakfast and parking were extra.

Staff was pleasant throughout. Breakfast server outstanding (I forget her name).

About a 10-15 min walk to the bars / restos downtown which is fine in good weather.

  • Stayed: September 2013, traveled as a couple
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Thank RexT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 26, 2013

You are absolutely correct, we are the closest hotel to the ballpark. Literally right across the street. Next time you stay with us feel free to use our complimentary shuttle which will take you to all the immediate downtown restaurants and attractions. Thank you for staying with us.

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Reviewed September 23, 2013

Was in town with daughter for Fri/Sat Indians games. Great location for games, staff was friendly, room was clean/quiet, and hotel was within walking distance of several bars and restaurants. Highly recommend !!!

Room Tip: Upper floor facing Progressive Field; nice view and quiet
  • Stayed: September 2013, traveled with family
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Thank Geaux_Indians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 26, 2013

Thank you for the review. Very glad you and your daughter had an enjoyable stay.

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Reviewed September 23, 2013

A special thanks to Rebekah for finding a great deal for my father's 70th birthday. She hooked us up with a Suite, peanuts and breakfast for an excellent price. She was so friendly and really helped out to make it a special weekend for my dad's birthday. Hotel is super convienent for the game and a good view of downtown. The room was clean and consistent with the price. There was an maintenance issue with the bathroom that was rememdied in less than 10 minutes. Bed was not super comfortable. The breakfast was pretty decent and convienent. The staff were very friendly and accomodating from managers, to front desk, to severs/cooks, to housekeeping.

Room Tip: Ask for a stadium/city view.
  • Stayed: September 2013, traveled with family
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1  Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 26, 2013

We are glad to hear your fathers birthday was a hit. Please know we have shared your kind comments with Rebecca. She is one of our newest team members and is already making an excellent impression with our guests. Thank you for the review.

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Reviewed September 23, 2013

My wife and I have been travelling to Cleveland for work related training for the last two months. We have stayed at a number of Cleveland hotels. This one is, by far, our favorite. The staff is extremely kind and helpful The rooms are very clean and comfortable. The lobby is nice, has a restaurant, as well as free cookies, coffee, and fruit infused water. They make sure to fill you in on all of the services available, etc. We are staying here at the moment, actually. We spent last week at two comparably priced hotels that we didn't like nearly as much. My advice, stay HERE.

  • Stayed: September 2013, traveled on business
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Thank Trey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 26, 2013

So glad we have become your hotel choice when visiting Cleveland. Thank you for the review and thank you for the kind feedback in regard to our awesome team.

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Reviewed September 21, 2013

We were NOT in Cleveland to visit a sick relative. We actually went to Cleveland on a long weekend vacation. This hotel has an excellent, enthusiastic staff that is there to make sure you have an enjoyable stay. We were upgraded to a suite on the 8th floor; two rooms, two beds, two TVs, a nice seating area at a bar. Everything was clean, neat, and very roomy. Everything worked, drained, and functioned wonderfully. The business center's technology was up and running like a charm (no charge for printing something out!). We did not dine at the hotel, but the dining area was spacious, airy, and very clean. We shopped at the West End Farmers' Market (close by) and brought home tasty things for breakfast that could be stored in our refrigerator. Cleveland is laid out on a grid and easy to navigate. House of Blues was close by, as was the Rock and Roll Hall of Fame and Science Museum (looked like fun, but didn't have time). The art museum and conservatory are especially wonderful. Staying at this hotel was easy. It was a good choice. The hotel has to deal with a very open parking lot in the rear, so there are people walking around that you may want to avoid--we never felt endangered--so you won't be panhandled.

Room Tip: As always, the higher the floor, the quieter the room. Be careful of panhandlers in parking lot, es...
  • Stayed: September 2013, traveled as a couple
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1  Thank HurricaneFinley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 26, 2013

Now that's what it is about - thank you for the excellent review. You the guest is why we do what we do and we appreciate you taking the time to let everyone know of your excellent experience with us. Please come back soon!

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Reviewed September 19, 2013

Everything about this hotel was first class - everyone, every time treated my questions/problems as though I was the only one in the place. Loved the greeting, the desk associates, the waitress at breakfast, everything definitely first class.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Darlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Front Office Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 21, 2013

We are so glad you had an excellent experience while staying with us. Also thank you for recognizing our team members. Please know your kind comments have been shared with them. Thank you for the review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range: $115 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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