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“Couldn't have had a better experience”

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Hilton Garden Inn Cleveland Downtown
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed February 14, 2013

I chose this hotel by the brand and location but after my stay would never go anywhere else while visiting Cleveland. The property was new, clean and the staff was the BEST. Food is very good. Nice pool and bar. Parking is great. Definitely a GREAT place to stay.

  • Stayed: February 2013, traveled with friends
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1  Thank TravelerDiderBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded February 16, 2013

Wow! We sincerely appreciate your excellent feedback on your stay with us. It honestly reminded me of why I am in this great business of ours. It's all about our guests! Thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,511)
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1,216 - 1,222 of 1,511 reviews

Reviewed February 12, 2013

We only stayed here for 1 night passing through on our way from Niagara Falls to Chicago but where happy with the choice.

Cons:

Nice large rooms with comfy beds.
Very friendly and helpfull staff.
Free parking.
Good prices.
Pool and jacuzzi
Good restaurant for a quick eat

Its easy to walk down to the Rock n roll hall of fame from this hotel wich was the only and the best thing about this city that was not one of our favourite places on the trip.

Ordered a burger at the hotel restaurant and when i was lifting the top bread to put ketchup on the burger i noticed a long black hair on the bacon slices!? Pretty disguisting and the first time this has happened but the waiter handled it good and gave me a new burger (free) and also gave me a free complimentery dessert. I couldnt be angry after that.

Dont think i will visit this town again but if i would i think id choose this place again.

  • Stayed: May 2012, traveled with friends
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1  Thank FoodVagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

My husband and I visited the Cleveland to go to the Rock and Roll Hall of Fame. The hotel was terrific! Bed comfortable, room clean, front desk was helpful and the driver of the shuttle to and from the hotel to the museum was very informative and friendly. Couldnt have asked for a better location nor place to stay and sleep!

  • Stayed: January 2013, traveled as a couple
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Thank KickNItUp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

I had relatives come in for a funeral and this turned out to be the best place. The desk was unusually friendly and I could tell they were going out of the way to meet our needs promptly. I live in Cleveland, but I'll keep the Hilton in mind if needed again.

  • Stayed: February 2013, traveled with family
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1  Thank Thomas_Miller259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

Over stay was great. The location to places we visted was good. The shuttle service was a nice surprise. We didn't have to drive to the Rock and Roll Hall of Fame. all the staff was very helpful. Had breakfast both days we stayed. The food was good and the service was excellant. Am planning to return this summer for a trip with the grandchildren

  • Stayed: February 2013, traveled with family
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1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

My room had a king bed, nice bathroom area and good work area. My room and the hotel itself were very clean, and the desk clerks were very friendly. The parking fee is expensive and the lot was difficult to use. My room key did not work for parking. It snowed overnight and the parking lot was icy and had not been scraped when I left. I thought the rate was expensive considering how far it was from the center of town.

  • Stayed: January 2013, traveled on business
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Thank ronilynn777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

My aunt and I stayed for 4 days. My grandmother had surgery at Cleveland Clinic so the location of the hotel was great. The staff were super friendly and efficient. The hotel rooms were very clean. We also loved how comfortable the beds were! We will def stay again!

  • Stayed: January 2013, traveled with family
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1  Thank Jenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range: $115 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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