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“GREAT hotel.” 5 of 5 bubbles
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
Ranked #12 of 38 Hotels in Cleveland
Certificate of Excellence
Windsor, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT hotel.”
5 of 5 bubbles Reviewed January 24, 2013

This hotel was extremely comfortable and well kept. The complimentary shuttle service to the warehouse district of Cleveland was very nicely received. Rooms were bright and clean. Most of all, our staff were very accommodating. They provided us with information of dining and tourist areas as well as providing us with a room near our friends. All in all, a great place to stay.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JimmyT436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
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English first
Charlotte, NC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

My wife and I stayed at this hotel for 5 nights in January, 2013. The staff was very helpful and accomodating. The hotel is clean and comfortable, and the breakfast buffet is much better than average (although it is not included with the room rate and costs extra). I would like to particularly thank the Manager, Harold Moore, who went out of his way to help us with transportation to and from the Cleveland Clinic facility in Euclid, Ohio. This hotel's shuttle service provides free transpostation to and from the Cleveland Clinic's main campus in downtown Cleveland, but not to the Cleveland Clinic's facility in Euclid Ohio. This was not clear to us when we made our reservation and we booked this hotel, in part, because of the free transportation to/from the Cleveland Clinic. Harold Moore acted very quickly and professionally to resolve our concern and he made special arrangements with a "car service" for our transpostation to and from the Euclid, Ohio facility at no extra cost to us. His extra efforts made our stay very comfortable and relaxing. Thank You!

Room Tip: Try to choose a room on ths side of the hotel not facing the highway.
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank traveloften07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
3 of 5 bubbles Reviewed January 17, 2013

The accomodations and the atmosphere are good. However, the location is not ideal for tourists with no car since it is far from downtown and the main attractions. Appart from DeeDee, the staff was careless and couldn't help with questions about tourist destinations and public transportation.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 18, 2013
We at the Cleveland Downtown HGI apologize if any of our team members were unable to help with your inquiries but I sincerely thank you for bringing this to our attention. We pride ourselves on having one of the best staffs in NE Ohio and one way we achieve this is by using feedback such as yours as an oppurtunity to coach and train our team members. So that is exactly what we're going to do. Thank you for the review and thank you choosing to stay with us!
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Stevensville
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 16, 2013 via mobile

The staff were fabulous. Loved DeeDee. She was very helpful with dinner suggestions and information in general. Breakfast was very good, excellent selection and service. My room was very clean, comfortable, temperature was just right. Love the shower heads that actually offer some water pressure! Appreciated housekeeping calling to see if I needed anything since I left my DND sign on the door. Parking wasn't a problem. Overall great experience. Only side comments...be prepared to wait for pick-up if you use the shuttle. Would also suggest updating the "Red book" of restaurants.

Stayed January 2013, traveled on business
Helpful?
Thank Terri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 19, 2013
Thank you for the kind words in regard to our staff and specifically our one and only Dee Dee. Please know your feedback has been passed on to her and the entire team. Also thank you for the suggestions which I forwarded to the appropriate department head. Hope to have you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Ohio
Level Contributor
83 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

My fiance and I stayed for a night after we attended a Jeff Dunham concert..We had a amazing view out of our window...we received an upgrade and were very impressed with our accommodations..The staff was wonderful, and very helpful..

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, January 19, 2013
Thank you for taking the time to write a review on your stay with us. Appreciate the kind comments also.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stow, OH
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 17, 2012

Perfect place to stay for Indians game or an event at The Q. Sports bar in lower level. Tolerable walk to other dining establishments and casino in the warmer months but likely want to cab it or drive during winter. The room and bathroom were clean and well maintained. Small fridge in room, elevators work quickly and staff friendly.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank albra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 18, 2012
Thank you for taking the time to write up a review on your stay with us. Glad to read your stay and accommodations were nicer than you had expected. Please know you can always take our complimentary shuttle to the casino or any other downtown attraction. We also have a restaurant that serves breakfast and dinner 7 days a week if you do not feel like venturing out for something to eat. There's even room service during our dinner hours for those who do not want to venture from their rooms let alone the hotel. So please stay with us again the next time you're in Cleveland, we appreciate you choosing to stay with us. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 14, 2012

I've stayed here a couple of times and this is a great business hotel in downtown Cleveland. The staff here is exceptional (front desk gets an A-plus) and the location is great for downtown. Parking is easy and convenient and the rooms are well managed. I would recommend this hotel to anyone, both for business or else.

Room Tip: as usual, higher floors are extremely quiet
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  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JBStravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, December 18, 2012
WOW! Thank you for the EXCELLENT review and for staying with us each time you are in town. We also appreciate the recommendation. Hope to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Property: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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