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“It doesn't get better than this”

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Hilton Garden Inn Cleveland Downtown
Ranked #14 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed October 1, 2012

If you are ever going to Cleveland and want to be close to the action - this is the place. Located directly across from Progressive Field, you can be to the downtown in 10 minutes by foot. Cant' walk that far - just ask Tom to take you there. Tom drives the free shuttle and can take you anywhere you want to go - but once you get there and can see the hotel - you will just walk. From the front desk (Dee Dee) to the bartender (Mike) you will be treated like royalty by all the staff. The rooms are second to none - clean and bright. We had room 310 at the front of the hotel and could look directly out at downtown or Progressive Field. The bathrooms were clean, the beds comfortable with separate setting for hardness on each side of the king size bed. The room had a bar type refrigerator and a microwave - convenient for snacks. The hotel is literally a 5 minuted drive to Cleveland Browns Stadium or the Rock and Roll Hall of Fame - but Tom will take you there so you don't even have to start your car - or you can just walk the 3/4 mile on a nice day. Try the breakfast buffet - it is amazing !! We took advantage of the Rock N Roll Hall of Fame package - I would advise anyone that is planning on going to the Hall of Fame grab a hold of this package - it is worth it.

Room Tip: I liked the front rooms overlooking Progressive Field and the downtown Gateway core.
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  • Stayed: September 2012, traveled with friends
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1  Thank VideoSignGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded October 2, 2012

Thank you for the EXCELLENT feedback and for taking the time to write a review on your stay with us. Glad you enjoyed yourself within our hotel lounge and were also able to use our complimentary shuttle. Please know your very kind comments on our fellow team members Dee Dee and Mike have been passed on to them. Thank you for choosing to stay with us and hope you come back again soon. Come check out a Cleveland Cavaliers game this up coming season. We are only 7 minutes walking distance to the Quicken Loans Arena or again, use our complimentary shuttle. Thanks again!

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1,297 - 1,303 of 1,552 reviews

Reviewed September 30, 2012

We stayed here for a night to catch a Tribe game. You could not ask for a better location. The hotel is right across the street from the field and within walking distance to places to eat/bars for entertainment after the game.

Our room was on the 11th floor and it was one of the quietest nights in a hotel we ever had. I dont think we heard anyone at all and got a good nights sleep. Bed was comfortable, nice size room/bathroom ect.

The had a small gym that we used, which was nice for what it was. The pool and hot tub were not very big, but were clean and nice to relax in.

Staff was very friendly and helpful. Check in and check out was smooth. Manager was nice, greeting guest as we checked in on Friday night at 3pm.

Overall, we had a great stay and would recommend this hotel. We got a good price ($89 pl tax) right off the Hilton website and will stay here again for another Indians game.

  • Stayed: September 2012, traveled as a couple
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Thank Jamaican_Rudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

  • Stayed: September 2012, traveled with family
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Review collected in partnership with Easytobook.com
Thank Brendan D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 8, 2012

This place was amazing, it was close to every attraction in the downtown area from the rock hall to the casino. The staff at the front desk was amazing Tim,Lissy,Ellie and Tina were amazing, EXCELLENT!!! customer service and very helpful with directions, . I will definetly come back to this property just to see them.!

  • Stayed: August 2012, traveled with family
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1  Thank j p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 20, 2012

Thank you for taking the time to write a review on your stay with us. We also appreciate the kind feedback on our one and only front desk staff. They truly enjoy what they do and it's because of guests like you. Thank you!!! Hope to have you back again soon.

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Reviewed August 21, 2012

I stayed here August 8-10 for business, and even though the Indians ballfield was spitting distance from my window, they weren't playing at home so it didn't matter. It is very convenient for walking to restaurants downtown...especially E 4th St for Lola, Greenhouse Tavern and Chinato (my favorite block of local dining).

I went for a run in the morning, but was caught in a thunder storm so didn't get to tour the R&R Hall of Fame and Browns Stadium unfortunately (I don't do well in lightning storms).

Service was very friendly, although they did put 2 nights of valet parking on my bill even though I didn't have a car :) - this was easily corrected at check-out though...

Room Tip: For a more quiet room, ask for one toward the lake, not overlooking Carnegie Ave.
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  • Stayed: August 2012, traveled on business
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Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 31, 2012

We certainly appreciate you taking the time to type a review on your stay with us. From your review I know you like to walk or run but please know we do offer complimentary shuttle service in the downtown area. So if it's raining like when you were here feel free to use our shuttle. Thank you for choosing to stay with us.

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Reviewed August 20, 2012

We booked this hotel after reading the review of the Embassy Suites. Everyone from the girl at Hilton.com who booked the hotel to the front desk staff (Dee Dee and La Tonya) were absoutely the best. Jenn in Harry's bar was also a standout. The hotel is conveniently located and walking distance to Rock and Roll hall of fame ( 9 traffic lights straight north),the ball park, the casino etc. Hotel shuttle service was great for when you just did not feel like walking. Hotel is very clean and everyone went out of their way to accomodate any needs we had. Kudoos to the whole staff. We had such a wonderful time here we will be back.

Room Tip: If you are a smoker ask for a 7th Floor Room
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  • Stayed: August 2012, traveled as a couple
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1  Thank blairje2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded September 20, 2012

Our team was delighted to read your awesome review on them and your stay with us. We are glad you had a wonderful time for that is our goal. Hope to have you back again soon.

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Reviewed August 16, 2012

booked this hotel because it was very convenient to progressive field...had red sox tickets (sox lost that night)...just a 5 minute walk....booked the rock and roll hall of fame package...included parking full bkfst in am, king room with microwave and mini fridge, and was very clean and comfortable...just baked cookies in the evening were a nice touch (consolation for sox losing) a nice bar connected to hotel, and a subway restaurant across street made it a very enjoyable stay...would definitely stay here again....we had room on 11th (top) floor...nice view from our room, and no one above us..

Room Tip: ask for top floor if available..3 elevators mean no wait...
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  • Stayed: August 2012, traveled as a couple
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Thank sloppyjoepal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this reviewResponded August 31, 2012

Thank you for the fantastic review and we appreciate you taking the time to type one out. Sorry your team didn't win the night you stayed but at least they took more games than us in the series. Glad you took advantage of one of our several room packages. It certainly is the way to go with parking and breakfast included. Thanks again!

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Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115-2806
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range: $96 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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