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“excellent place to stay” 5 of 5 bubbles
Review of Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
Ranked #13 of 38 Hotels in Cleveland
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“excellent place to stay”
5 of 5 bubbles Reviewed September 8, 2012

This place was amazing, it was close to every attraction in the downtown area from the rock hall to the casino. The staff at the front desk was amazing Tim,Lissy,Ellie and Tina were amazing, EXCELLENT!!! customer service and very helpful with directions, . I will definetly come back to this property just to see them.!

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank j p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 20, 2012
Thank you for taking the time to write a review on your stay with us. We also appreciate the kind feedback on our one and only front desk staff. They truly enjoy what they do and it's because of guests like you. Thank you!!! Hope to have you back again soon.
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1,369 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
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English first
Chicago, Illinois
Level Contributor
614 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
4 of 5 bubbles Reviewed August 21, 2012

I stayed here August 8-10 for business, and even though the Indians ballfield was spitting distance from my window, they weren't playing at home so it didn't matter. It is very convenient for walking to restaurants downtown...especially E 4th St for Lola, Greenhouse Tavern and Chinato (my favorite block of local dining).

I went for a run in the morning, but was caught in a thunder storm so didn't get to tour the R&R Hall of Fame and Browns Stadium unfortunately (I don't do well in lightning storms).

Service was very friendly, although they did put 2 nights of valet parking on my bill even though I didn't have a car :) - this was easily corrected at check-out though...

Room Tip: For a more quiet room, ask for one toward the lake, not overlooking Carnegie Ave.
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  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 31, 2012
We certainly appreciate you taking the time to type a review on your stay with us. From your review I know you like to walk or run but please know we do offer complimentary shuttle service in the downtown area. So if it's raining like when you were here feel free to use our shuttle. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

We booked this hotel after reading the review of the Embassy Suites. Everyone from the girl at Hilton.com who booked the hotel to the front desk staff (Dee Dee and La Tonya) were absoutely the best. Jenn in Harry's bar was also a standout. The hotel is conveniently located and walking distance to Rock and Roll hall of fame ( 9 traffic lights straight north),the ball park, the casino etc. Hotel shuttle service was great for when you just did not feel like walking. Hotel is very clean and everyone went out of their way to accomodate any needs we had. Kudoos to the whole staff. We had such a wonderful time here we will be back.

Room Tip: If you are a smoker ask for a 7th Floor Room
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank blairje2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, September 20, 2012
Our team was delighted to read your awesome review on them and your stay with us. We are glad you had a wonderful time for that is our goal. Hope to have you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Ohio
Level Contributor
354 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

booked this hotel because it was very convenient to progressive field...had red sox tickets (sox lost that night)...just a 5 minute walk....booked the rock and roll hall of fame package...included parking full bkfst in am, king room with microwave and mini fridge, and was very clean and comfortable...just baked cookies in the evening were a nice touch (consolation for sox losing) a nice bar connected to hotel, and a subway restaurant across street made it a very enjoyable stay...would definitely stay here again....we had room on 11th (top) floor...nice view from our room, and no one above us..

Room Tip: ask for top floor if available..3 elevators mean no wait...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sloppyjoepal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 31, 2012
Thank you for the fantastic review and we appreciate you taking the time to type one out. Sorry your team didn't win the night you stayed but at least they took more games than us in the series. Glad you took advantage of one of our several room packages. It certainly is the way to go with parking and breakfast included. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ny
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 14, 2012

easy parking, very nice lobby, room was clean and quiet. We had a baseball game special that included free parking and a free breakfast the next day. The field was right across the street from the hotel which was so convenient. Would stay here again if I went to another game.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank flowerladyNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed August 4, 2012

We drove into Cleveland on our way to Youngstown for a one-night stay. We had Indians tickets and wanted a place within walking distance to the ballpark. This hotel fit the bill. We really were only there to sleep. The beds were comfortable and the room was clean. No free breakfast, but we stopped at McDonald's on our way out of town. We had a few drinks at the hotel bar after the game. Bartender was nice and made good drinks! We would stay here again if going to another baseball game.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Colleen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
167 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed July 29, 2012

The hotel itself is fine, however, I'm expecting a comfy bed and a nice shower from my hotel stay and I got neither. The mattress was old and creaky. You could feel the springs jutting out of the sides when you sit down. I woke up sore and achy multiple times throughout the night. In the morning I found that the shower head was stuck at an odd angle, directed at the wall. Disappointing.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PMath5516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review, August 2, 2012
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the uncomfortable nights’ sleep you experienced and have reported your concerns to our maintenance team. I’ve also alerted them to your concerns with the showerhead so they can examine the appliances as well. We will be sure to address the issues with the room amenities and hope you will consider giving us a second chance if you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Cleveland Downtown

Property: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio

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