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“Loved everything about our stay”

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DoubleTree by Hilton The Tudor Arms Hotel
Ranked #12 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed November 15, 2013

From the time we pulled up to the front of the hotel to the time we checked out, every single employee of this hotel was just STELLAR! The valet was very friendly and explained the self parking procedure. The folks at the desk got us checked in and arranged shuttle transportation to dinner for us. (Their shuttle service to the Cleveland Clinic and locations in the vicinity was very much appreciated, and the drivers were ultra-helpful.) When we got to our room, we found they had REALLY taken our request for a "high floor, quiet room" seriously. We were given a top floor corner room that only adjoined part of one other room. It was at the very end of the hallway and was SUPER quiet. We loved that it was flooded in light (but had room darkening blinds) and...loved the sleek, clean look of the hardwood floors...not often seen in a hotel but greatly appreciated. The room was large and very comfortable, and had a ton of pillows. (We hadn't known there would be 5 pillows already there, so...a short while after entering the room, Housekeeping showed up with 3 more pillows, since we'd requested extra when we booked!!! The breakfast buffet was wonderful, with made to order omelets and everything else you could imagine, and for a very reasonable price. The breakfast staff were all careful to make sure we had everything we needed and pointed out they have coffee "to go" as well. The hotel is a beautifully redone old property...keeping the charm of the old structure but having all the modern amenities one would expect. But...the greatest thing was the staff. Every single individual at the hotel was just so personable and friendly, they left us amazed! This even included the workman that was near the elevator when we exited it...wishing us a great day. We've been to very nice hotels with great staff but...never felt so "cared for" as we did here. Thanks for a wonderful time. We will be back!!!

Room Tip: Loved our quiet room at the back of the hotel.
  • Stayed: November 2013, traveled as a couple
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2  Thank ChevyCamaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 16, 2013

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to read your positive feedback concerning every department. We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit

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1,062 - 1,068 of 1,358 reviews

Reviewed November 14, 2013 via mobile

Felt like family, the staff was so friendly and helpful. Rooms were immaculate and very well furnished. Absolutely loved the stay. The breakfast room staff were super courteous, especially Jean. Front desk staff Jasmine and Derrell were very, very sweet. Loved them all and hated to say goodbye.

Stayed: November 2013
Thank chdye89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 16, 2013

Thank you for your review of your recent stay at the Doubletree by Hilton the Tudor Arms Hotel. I am delighted to read that you enjoyed your room and all of its unique amenities, and that you found the hotel’s location convenient. Thank you for your kind words especially about Jasmine, Jean and Derrell. We will look forward to serving you again, when your next travels bring you to Cleveland.

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Reviewed November 12, 2013

My experience at the hotel was really excellent. I was going through a difficult medical situation and thanks to all the hotel team I felt very good. Excellent service from all the team of Front Desk, valet parking guys, and support equipment. They really made ​​me feel at home. I am really grateful.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank margaragamboa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 16, 2013

Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor. Your appraisal of our service team is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do. Your patronage is highly valued. We will look forward to welcoming you back, hopefully in the very near future.

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Reviewed November 12, 2013

the hotel was very accommodating. the rooms were nicely taken care of and the shuttle to and from the clinic was convenient. we will be staying there again in a few days. it is very close to the clinic. the food was nice and the folks in general were very were very east to do business with. we did not really spend enough time to review it any more.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 16, 2013

Thank you so much for your review. We are delighted you had an excellent time and that you enjoyed the Hotel's amenities and restaurant. Thank you also for your kind comments about our staff and service. We appreciate your feedback and look forward to welcoming you back.

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Reviewed November 11, 2013

We stayed one night for early Clinic appointment. Was pleasantly surprised by the charm and beauty of this renovated building. Hotel staff was friendly and efficient. Shuttle was very convenient for my nephews clinic appointment. Was disappointed with the service at the restaurant. The food was excellent but the service was quite a disappointment. Our waitress disappeared after bringing our food so we sat for quite a while waiting for her to come back and refill our beverages.

Stayed: November 2013, traveled with family
Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 16, 2013

Thank you for taking the time to write a review. Please accept my personal apology for the disappointment you experienced with the server from the Canopy restaurant.Even though your overall stay was good, We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit

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Reviewed November 7, 2013

nothing like an older building, with lots of charm and elegance, Room was totally updated with modern furnishes. Convienient to the Cleveland Clinic and nite life. Was not able to dine there. Shuttle service available to the Clinic.

  • Stayed: October 2013, traveled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 16, 2013

thank you for sharing your thoughts about our location on Trip advisor! We couldn't agree with you more; we love our location, history and amenities our hotel have to offer. we are in the University circle district area near Cleveland clinic, Case Western University and museums. We will look forward to welcoming you back, hopefully in the very near future!

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Reviewed November 5, 2013

My son and I stayed here when he went on a campus tour of Case Western. It is about a mile and 1/4 from campus. The room was beautiful, staff was friendly, beds comfy and food delicious. What more could you ask for?

  • Stayed: November 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank FunFrugalFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this reviewResponded November 6, 2013

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback concerning every department. We always strive to exceed our guest expectations, and your satisfaction is important to us. We hope you will stay with us again next time you visit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton The Tudor Arms Hotel

Address: 10660 Carnegie Ave, Cleveland, OH 44106-3019
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Cleveland
#7 Business Hotel in Cleveland
#10 Romantic Hotel in Cleveland
Price Range: $125 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton The Tudor Arms Hotel 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
The DoubleTree by Hilton - The Tudor Arms Hotel is conveniently located in the center of Cleveland's East Side Cultural District and offers close proximity to the Cleveland Clinic and University Hospital. Begin each day with our delicious DoubleTree buffet or enjoy lunch or an evening meal at The Canopy Grille Restaurant. ... more   less 
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Also Known As:
DoubleTree By Hilton The Tudor Arms Hotel Cleveland, Ohio

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