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“elevators do not work!!!!” 2 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
3.5 of 5 Hotel   |   1111 Lakeside Avenue, Cleveland, OH 44114   |  
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The Hilton World Sale
Ranked #19 of 38 Hotels in Cleveland
Beaver Falls, United States
1 review
“elevators do not work!!!!”
2 of 5 stars Reviewed June 18, 2014

we recently stayed in Cleveland Doubletree and were stuck on 15th floor in elevator for 10-15 minutes front desk was very rude not helpful in this situation hung up on us and had to call twice would not recommend this hotel as the maintenance man said this happens all the time had to walk down from 15th floor I had just recently had a heart attack !!

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 19, 2014
Thank you for your review. We sincerely apologize for any inconvenience you experienced during your stay. Our goal is to provide the best service and accommodations possible and we are sorry that we failed to meet our goal. On a positive note, our elevators are undergoing a complete modernization upgrade and soon slowed elevators will be a thing of the past.

Again, thank you, your feedback is much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
Cleveland, Ohio
Level Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is a fairly typical Doubletree (my least favorite of the Hilton brands) - dark interiors and finishes - that could use some updating. The location is within walking distance of the Rock hall but otherwise there's not much in the area. Beds are on the firm side. For the money, I'd recommend the Hampton Inn just a few blocks away - or if you want a more upscale experience there's a beautiful new Westin nearby that also contains one of the best newer restaurants in Cleveland.

Room Tip: Ask for a room with a view of the lake if you can get it.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank jewelross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 18, 2014
Thank you for choosing to stay with us at the DoubleTree by Hilton Cleveland Downtown-Lakeside. Our goal is to provide the best service and accommodations possible and to meet the expectations of our guest. As you stated, we are in walking distance to the RRHF and offer a wonderful package for the RH that includes 2 tickets for the museum, breakfast for 2 and parking in our attached garage. Not sure if you were aware but in addition to being walking distance to the RRHF, we are also walking distance to the Great Lakes Science Center, Browns Stadium, Women's Aviation museum and a few other attractions. We hope you would consider staying with us again and take advantage of our complimentary shuttle service that provides transportation from 7am-10:45pm to all other city attractions within a 1 mile radius of the hotel such as, the Playhouse Sq Theater District, the Warehouse district and 4th St for a great dining experience, Progressive Field and the Casino. Just a list of wonderful places to visit that is conveniently located near our hotel. We appreciate you review and highly value your feedback.
Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio, Usa
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed June 17, 2014

The first impression of this hotel as you drive by- "man, 1985 called and want's its hotel back.

The outside is not pretty. Its dirty, old, the windows are filthy, and basically it makes you second-guess your choice in hotels.

Then you step inside, and the lobby is glowing with what must have been a recent update.

Clean, polished, and roomy, the lobby looks like a bright Doubletree hotel.

The staff didnt disappoint either, they were super friendly and helpful.

So you think "OK, this might not be so bad."

Then you step into a filthy elevator. It whisks you up to your room, where you walk down an old and dimly lit hallway.

The rooms were not so bad. Beds are great, bathrooms clean, carpet was not stained or torn.

But the room was dark, and the windows dirty on the outside.

Oh and that elevator again- the hotel recommends only 7 people ride at a time. Heed this warning- 10 people were in our elevator and it got stuck for about 5 minutes with teh doors locked shut. Maintenance had to pry open the doors for us. Not fun.

The area: quiet, not many restaurants/bars nearby. The Rock Hall was easily within walking distance and we enjoyed our time there. The hotel does offer a shuttle that will take you around town for free, but we used a taxi. Parking garage is on site, as is a restaurant that we did not visit.

Overall it you have demanding tastes and high expectations, you may want to pass on this hotel. It's in need of some investment, and the room rates reflect that- you get what you pay for. As for our group, we would visit again.

Room Tip: The rooms face east and west, so lake views are limited throughout. Try to get a room on a lower lev...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marc R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
158 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel has a great location right near the lake and within walking distance to the Rock and Roll Hall of Fame. You can easily walk to the baseball stadium (about 20 mins) or even the football stadium but the hotel also offers a complimentary shuttle which is fantastic. Upon arrival you get delicious warm cookies which was REALLY nice after the 5 hour drive. The rooms were clean and comfortable and staff were friendly and helpful. There is a fee for parking but the parking is at least conveniently located right next to the hotel (which isn't always the case for downtown locations). After the ballgame we were exhausted and tried the room service - the food was good but overpriced. A tiny bottle of pop was $3...and I mean TINY. Overall though - nice place!

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank xtinecarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 23, 2014
Gotta Love The Cookies:) We are so pleased that your stay was enjoyable and that your accommodations and service met your expectations. Thank you so much for taking the time to review your stay and giving valuable feedback. We hope there will be an opportunity for you to visit with us again in the future... We always have our warm yummy cookies waiting.

Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
in connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 16, 2014

stayed early june 2014 --- hotel is nice,,,more doubletree than hilton, but still nice --room was very clean good access to convention center.short walk to nightlife ... bar in building - average --- -- starbucks in building --- room seemed small for a hilton for the money --not bad

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ron_in_ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, June 23, 2014
Thank your for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are pleased that your expectations met. Thank you for taking the time to write a review and give valuable feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, United States
1 review
4 of 5 stars Reviewed June 16, 2014

I'd be hard pressed to think of ways to improve my stay here. Heading the list of plusses is the staff - super friendly, helpful and always smiling. If you check in grumpy, you won't be grumpy for long. Great people!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, United States
1 review
4 of 5 stars Reviewed June 16, 2014

Hotel is very nice and staff is very friendly and helpful. Shuttle is great for going back and forth to convention center. Room was clean. It was very humid during stay and air in central areas of hotel was not greatest along with elevators that were really slow.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Property: Doubletree Cleveland Downtown / Lakeside
Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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