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“Location” 4 of 5 bubbles
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
Ranked #21 of 38 Hotels in Cleveland
youngstown, United States
1 review
“Location”
4 of 5 bubbles Reviewed March 27, 2014

Bring your own pillow. They have very very soft ones and didn't sleep well. Also a train station right behind hotel and a small airport. My husband was calling it planes, trains and automobiles...Shuttle service was great!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, April 1, 2014
We are pleased that you were able to take advantage of our complimentary shuttle service and found it easy to use and get around to many of the city attractions that are conveniently located close to the hotel. Although the Rock and Roll Hall of Fame, Science Center, casino, Cleveland Browns stadium, restaurants and many other attractions are in walking distance, having the shuttle makes it a little more convenient when the weather is not so go. We are sorry for any inconvenience experienced if disturbed by a periodically passing of a train, however, for those traveling to Cleveland via Amtrak or by private plane to Burke Lakefront, a two mile taxi ride from either location makes getting to the hotel easy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,847 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (223)
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English first
Clinton Township, United States
1 review
5 of 5 bubbles Reviewed March 27, 2014

Me and my Son stayed at the Double Tree and purchased the rock n roll hall of fame package and I was extremely satisfied with the package deal. I would highly recommend this to anyone interested in staying in a beautiful hotel, ticekts to the rock n roll hall of fame, shuttle service and parking included along with breakfast.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, April 1, 2014
The rock hall package is truly a great value and we are pleased that we met your expectation not only with the package but with the service, accommodations and the added amenities our hotel has to offer. Thank you for taking the time to review your recent stay here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. Your feedback is much appreciated.
Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
2 reviews
2 of 5 bubbles Reviewed March 25, 2014

Stayed on the 16th floor

Pros:
-Cookies were delicious
-Starbucks in lobby
-Clean pool and jacuzzi

Cons:
-My husband and I were not greeted by the staff when we arrived. One employee was folding something behind the counter and did not bother to even smile at us. The other employee was helping another man and did not acknowledge us either, so we stood there awkwardly until it was our turn to check in.
-I expected the room to be exceptionally clean because this is a 4 star hotel-- this was not the case
-Our window was filthy, so we left the curtains closed our entire stay
-Dust and dirt lined the edges of each wall
-Brown stain splattered on the wall when we entered the room
-Coffee maker was dirty where the water goes..so no coffee for me!
-Heat did not work so we called the front desk and they said they would send someone. After 40 minutes no one arrived so we called again. The maintenance man fixed it and it worked, but we were not able to choose the "auto" function so we listened to the heat blasting the entire night
-Door handle on the bathroom door was broken

After looking at the reviews on here (which are mostly positive), I overlooked the one bad review I read and decided to give it a go, but I was very disappointed with the quality of this hotel for the price we paid..definitely not worth the money spent!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Chels L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, March 27, 2014
Thank you for taking the time to give a review on your recent stay here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. The conditions noted in your review are Atypical of our hotel and we appreciate you sharing your experience. Your feedback has been shared with our team and will assist us with making the necessary changes to correct where we've fallen short. I couldn't help but notice the wonderful view of the Rock and Roll Hall of Fame which is a beautiful sight at night as well and I we're sorry that you were unable to enjoy the view. We do clean the exterior windows three times a year (when Cleveland's weather is much better) and the inside is part of the daily cleaning process. Our goal is to provide the best accommodations and service possible and we're hoping you will stop by to see how your feedback has assisted us in our improvement process.
Thanks again,
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Travelers are raving about these Cleveland hotels

Plainfield, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 24, 2014 via mobile

I arrived a few hours before check in time. Burgundy, the friendly front desk attendant made some special arrangements to get me into a clean room with my specific reservation requests, even though at first she said there was nothing available yet.
Good service, good location.

Stayed March 2014, traveled on business
Helpful?
Thank Pizz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, March 27, 2014
We appreciate you taking the time to give a review of your recent stay. Our goal is to provide outstanding customer service and great accommodations and it seems that Burgundy not only achieved our goal but she Acknowledged with a Smile, Anticipated and Delivered and was able to make something special happen to enhance your stay. We are pleased to go that extra step to meet your expectations and again, really appreciate your feedback.
We Sincerely Thank you for being our guest and warmly welcome you back on your next visit to the Cleveland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumberland, Maryland
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed March 24, 2014

All staff we encountered during our weekend stay were friendly and helpful. We made use of the shuttle service for the Casino & Playhouse Square and were pleased to have that as an option. It is an easy walk to R&R HOF. The breakfast buffet offered many options to chose. While the hotel is a bit dated the mattress was great. The only really negative comment is the size of the bathroom--small--and lack of counter space for one's toiletries. Would stay here again.

Room Tip: Some rooms have Lake view so I would ask if any available.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Allegany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, March 27, 2014
Thank you for your review. It was great to hear that you were able to take in many of the nice attractions that Cleveland has to offer (casino, playhouse and Rock Hall) and it's wonderful to know that our complimentary shuttle service made it easy and convenient to get around the downtown area especially with this(BAD) Cleveland winter weather. As you mentioned, walking to and from the hotel is easy also. So when the weather breaks come on back to see us and really explore Cleveland. Besides your bathroom being a little small, it sounds like we met your expectations and that's a wonderful thing. Thanks again for your feedback and we look forward for your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 17, 2014

Our visit was for a business meeting for me and a leisure trip for family. Hotel has an excellent, easily available free local shuttle service, and cabs are available on call as needed for other destinations. Close to the Rock and Roll Hall of Fame, Playhouse Square, and sports venues.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, March 27, 2014
Thank you for such a great review and thanks for taking the time to give us your feedback. We are glad to hear that not only was your trip for business but that you and your family were able to enjoy many of the attractions that Cleveland has to offer and we are happy that our complimentary shuttle made getting around the downtown area easy and convenient. Although the weather is not that great right now, opening season for the Indians is just around the corner. We hope on your next trip to Cleveland, for business or leisure, you choose to stay with us again and maybe have an opportunity to take in a "Tribe" game. Again, Thank you. Your feedback is much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, Vermont
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed March 17, 2014

My mother recently stayed at this hotel during a relative's stay in the Cleveland Clinic. I joined her for her last night there and was utterly amazed at how comfortable the bed was. I've stayed in nicer hotels, but have never slept in a more perfect bed...I would give it five stars. The gentleman who checked us out the following morning was incredibly kind and friendly. I would definitely return.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 2doglove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, April 1, 2014
We thank you for taking the time to review your recent stay. Your feedback is very valuable and has been shared with the staff. Thanks for giving Kudos to the team member who went the extra mile to make you feel more than welcome and those Sweet Dream beds......it is our pleasure to provide such comfort to our guests.
Thanks again, your feedback is much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Property: Doubletree Cleveland Downtown / Lakeside
Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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