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“Outstanding service!”

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Doubletree Cleveland Downtown / Lakeside
Ranked #21 of 38 Hotels in Cleveland
Toronto, Canada
Level Contributor
3 reviews
“Outstanding service!”
4 of 5 bubbles Reviewed December 3, 2013

After leaving the Tudor arms Hilton and moving to the downtown Hilton location, we couldn't have been happier about our decision. From the first moment we were greeted by Lauren and Lynette at the front desk, we knew we had a winner - They are superstars. We were there for the weekend for my birthday and their enthusiasm was infectious - they even gave me a birthday card! The room was very clean, the bedding of high quality and the beds and pillows very comfortable. Pass on the Tudor Arms and make your way downtown, you'll be glad you did. The rooms are a bit smaller, but soooo much cleaner and the service, even the shuttle service, makes up for that. Besides, there is a Starbucks in the lobby.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Modicarental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,875 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (226)
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English first
Toronto, Canada
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 3, 2013

From the minute we arrived we had a very good experience at the Doubletree. We came to see the Browns play and stayed on the Sat & Sun nights. The young woman on the desk was awesome, I'm sorry I didn't catch her name but she was on the desk all weekend and on Monday morning, lovely person. She was friendly, fast and really helpful. The shuttle driver Streeter, he was awesome. The shuttle service was busy on the Saturday night, but for free it was worth the wait. The hotel was clean and located very close to the stadium. We had our share of cookies too! We will stay again.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devilgirl08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 2, 2013

Awesome experience. The employees are extremely friendly and helpful. They were the highlight of the trip! Cannot say enough wonderful things about the staff of the hotel. The shuttle service was wonderful and extremely useful. The drivers were friendly and was just a phone call away!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank tylexcorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania, United States
1 review
2 of 5 bubbles Reviewed December 1, 2013

Room was smaller than expected. Bathroom was very small. Train runs next to hotel and is very noisy. TV signal kept cutting in and out for entire stay. Shuttle service left us waiting for over an hour and never did pick us up.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 9, 2013
Dear Todd B, thank you for sharing your comments regarding your most recent visit to our hotel. We do apologize for the train noise and the lack of shuttle service. We have spokent to our appropriate team members regarding lack of shuttle service and the necessary changes have been made. Again, we want to thank you for taking the time to give us your feedback, we truly appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cleveland hotels

A TripAdvisor Member
3 of 5 bubbles Reviewed November 30, 2013

Very disappointed in this hotel. room was noisy and draft, movies didn't work on tv, requested a robe and slippers that come standard, they didn't arrive. The "cookie" advertised was given to us and was rock hard and cold.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 9, 2013
Dear Trip Advisor Member, thank you for taking the time to let us know about your most recent stay at our hotel. During your stay our movie system was inoperable due to the local cable network was not available, this has since been correcgted. Not all of our rooms come with robes and slippers, but we apologize for not responding to your want for them. Our cookies are one of the main trademarks with Doubletree Hotels and they should not of been like the ones you received. We have spoken to our Culinary Department to ensure that cookies are fresh and warm. Again, thanks for your feedback, we truly apprciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dystopian
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 29, 2013

I rate this property as average and not as high of a rating that I would give most DoubleTree hotels. The best thing going for it is the location, on Lake Erie and close to several restaurants and entertainment venues (R&R HOF, Browns). Parking is convenient and affordable. Once you leave the lobby prepare to be dissapointed. The room was dark, drab and dated and reminded me of rooms in an average Holiday Inn. The room doors slam shut and this occured routinely through the evening. The elevator to the parking garage is slow and needs work. This place offers convenience as you can walk to many venues. The staff was very friendly and accommodating. If convenience is most important to you I recommend this hotel. If you travel a lot and are particular about the details including how updated and clean a property is I would recommend considering other hotels in the area.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Ben_Richards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, PA
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 25, 2013

We were surprisingly disappointed with this hotel and I rarely write reviews but I wanted people to know what they are paying for. Stayed in an executive king room on the 16th floor. View was great (lake) but the room was very very drafty. We requested an additional robe and slippers (one came with room...supposed to be two) and it never came. Floor in the bathroom was dirty and tv stand, etc was covered in dust. This hotel raves about the chocolate chip cookies upon arrival...hard and not flavorful. Bed was nice but remote didn't work on tv and you couldn't order a movie. Called the front desk and they noted the winds but the problem remained unresolved. Shuttle was nice. Overpriced hotel.

Room Tip: we had a corner room and after peeking into the room next store (when housekeeping was there), the c...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole77_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgeI228, General Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 9, 2013
Dear Nicole 77_11, we want to thank you for taking the time to let us know about the lack of service you encountered during your most recent stay at our hotel. There truly is no excuse that we can give you for the disappointments you encountered. Rest assured that the appropriate team members have been made aware of your feedback and corrective actions have been taken. Again, thank you for letting us know about your stay, we truly appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Property: Doubletree Cleveland Downtown / Lakeside
Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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