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“Great Rock Hall Location, Friendly Staff” 3 of 5 bubbles
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
Ranked #21 of 38 Hotels in Cleveland
Ohio
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Rock Hall Location, Friendly Staff”
3 of 5 bubbles Reviewed December 26, 2012 via mobile

The rooms are a bit tired, but clean. The location is on the lake and I could actually see a nice slice of the lake between buildings. From reservation through check in and room service, everyone was extremely friendly. They have free wi-fi and a Starbucks on location.

This hotel is right across the street from the Rock Hall, the Science Center, and the Browns Stadium.

If you can get a good rate, and don't expect a 5 star hotel, this is a good deal for this area.

Stayed December 2012, traveled on business
Helpful?
Thank madams716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Springfield, Illinois, United States
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

We were in town for the Redskins vs Browns game & to celebrate my boyfriend's belated birthday. From reservations to check-out...the staff was friendly and provided excellent service. They went out of their way to make our special getaway perfect. Especially, Steve at the front desk. He was welcoming, accommodating & friendly. Our lake view room was comfortable & well prepared. The chocolate cake was a nice surprise! The breakfast buffet had a nice selection of hot & cold food. Walter made the best omelette I've ever had! We will definitely stay here again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NStockton6778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 20, 2012
Thank you for taking a moment to share your experience at the DoubleTree by Hilton Cleveland Downtown-Lakeside. I'm happy to hear that Steve (guest service agent) and Walter (buffet chef) were accommodating and made your stay more comfortable. We look forward to seeing you the next time you travel to Cleveland.

Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 13, 2012

I have stayed at this hotel many times and I have never had a bad stay so far. I have stayed in a suite, double bed and a king room over the past two years. When I got married in 2011 we stayed here and we also hosted our rehearsal dinner at the hotel. The staff was more than accommodating and very helpful during our stay. Our last stay was early this December and we had a great stay again. I booked a room the same day without any issues and the check in was really quick. Also the cookies they give away during check in our warm and very good. They have a restaurant inside the hotel where you can have breakfast, lunch and dinner.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lilihurdler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 20, 2012
Thank you for taking the time to write a review of your experience here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. It is truly a pleasure to hear that you often stay with us and that we are your choice of lodging when coming home. We truly take pride in delivering the best service and accommodations possible and happy to see that we continue over the years to meet your expectations.

Your feedback is much appreciated and will be sure shared the review with our entire staff.
We welcome and are looking forward to your future visits.
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Washington DC, District of Columbia
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed November 30, 2012

Unfortunately, this Hilton family property is #fail. Stay anywhere else.

The postage-stamp sized rooms are uncomfortable and showing their age. The thermostats seem to have no connection to the wall convector unit -- you're either boiling or freezing. Water pressure drops during peak hours, with random ups and downs in the hot water supply.

Restaurant is overpriced with below-average food. When the Cleveland Airport restaurants look like five stars compared to your hotel, beware. While there is a Starbucks in the lobby, it doesn't serve any food beyond cakes and muffins; there's no hope of eating anything healthy in this hotel. Same with the executive lounge breakfast buffet -- worse than an Econolodge on a weekend. The lobby "shop" also has nothing but junk food. For any weary traveler looking for something healthy, you're doomed. Oddly, they don't even sell sundries here -- no cold tablets or cough drops within blocks of the place.

The hotel location is convenient to City Hall, the Rock and Roll Hall of Fame and the Science Museum, but you're a hostage at night. There's nothing within walking distance. The hotel shuttles only run until 10:30 p.m. and they're quick to tell you they only can take you within a 1.5 mile radius of the hotel. Also, there are not cabs available.

The hotel parking garage is under construction, but they still charge you $16 a night for access to the garage. It takes 15 minutes to get in or out during the day, IF there are spaces available. Signs on the elevators suggest you park at the public lot across the street.

In terms of service, there's a shortfall here as well. I had been on standby for a room upgrade, which I was billed and extra $40 for. When I questioned it (since I was in what looked like a standard, tiny king room with no clear additional amenities) I was told I had been upgraded -- "didn't your room have a bathrobe in it? The bathrobe shows you were upgraded to an Executive Room." $40 more a night for a bathrobe, despite being Hilton Gold? Really?

The hotel was filled with construction workers who were staying there while working on the many construction projects in the neighborhood. It looks like they've turned the property into more of a short-term corporate housing hotel (and AmericaInn?) than a Doubletree.

Work colleagues in town for the same meeting suggested the Hampton Inn or the Renaissance as better bets.

  • Stayed November 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank TechPAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, December 3, 2012
Thank you for taking the time to give us your feedback regarding your recent stay here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are happy to here that you found our location convenient to City Hall and the area attractions. We appreciate the feedback given regard our restaurant and have shared your comments with our culinary team. With your recommendations in mind we're taking the steps to improve our healthy menu selections not only in the restaurant but healther snack options in the sweet shop. We are sorry that we failed to meet your expectations but again, your comments are of great valu, was shared with our staff and will assist us in doing a better job. We hope you'll come back to see the changes we've made and tell us what you think.
Thank us for helping us improve!
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Travelers are raving about these Cleveland hotels

Columbus Ohio
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 22, 2012

We were in town for a Browns game. Arrived Saturday afternoon We were checked in very quickly. We were in a King room on the 10th floor, it was comfortable and clean. It is a very short walk to the stadium as well as the rock and roll hall of fame. Jim at the front desk was very nice and extremely helpful. Added bonus was the Starbucks downstairs! Only downside is breakfast had a huge wait and was $15 per person for the buffet so we opted for muffins at Starbucks.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ktmomo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoublTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review regarding your recent stay. We are very happy to know that the service and accommodations provided met your expectations. We are also pleased that you found our hotels location convenient to the Browns Stadium and other area attractions. We are sorry that due to the volum of business enjoying our breakfast buffet was a challenge but happy to hear that you were able to get a great cup of coffee and danish for our Starbucks. We appreciate your feedback and will share with the entire team. Thank you again for choosing to stay with us here at the DoubleTree Cleveland Downtown-Lakeside and we look forward to any future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed November 15, 2012

Easy walk to the Rock and Roll Hall of Fame, Browns Stadium, etc. If downtown is a bit far for you, there is a free shuttle. Love having Starbucks in the lobby for quick morning coffee. Very friendly housekeeping staff. Parking garage is under renovation right now -- check with the hotel for availability.

Room Tip: Rooms with one queen bed were very small. Would be quite tight for a couple. Adjoining rooms are d...
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelingfamily15228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 11, 2012

I recently spent 6 nights at this hotel. Based on the mixed reviews that I read I was unsure what the experience would be like. I was pleasantly surprised to find that the negative reviews were unfounded. Myself and three colleagues (each in separate rooms) all felt that this hotel did a great job at customer service and the accommodations were excellent. The rooms were nice. The beds were comfortable and everything that we asked for was promptly taken care of. The hotel has a bar and restaurant and the food was very good at the breakfast buffet and dinner portions were huge. Steve, and the ladies (sorry can't remember names) at the front counter were very friendly and helpful (and the cookies didn't hurt either). An added bonus was the free shuttle service that dropped us off and picked us up everywhere that we went downtown. Kudos to the shuttle drivers as well-great service! I can't think of one negative thing about this hotel and would highly recommend it.

Room Tip: Higher floors have less train track noise.
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lkketchum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
Thank you for taking the time to give your thoughts and review regarding your stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are so pleased to hear that your expectations were met. We truly take pride in providing the best possible service and accommodations. Your positive feedback is much appreciated and will be shared with our entire team. We look forward to your next visit to the Cleveland area and welcome you to stay with us again at the DoubleTree by Hilton Cleveland Downtown-Lakeside.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Property: Doubletree Cleveland Downtown / Lakeside
Address: 1111 Lakeside Ave E, Cleveland, OH 44114-1130
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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