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“Nice Stay” 4 of 5 stars
Review of Doubletree Cleveland Downtown / Lakeside

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Doubletree Cleveland Downtown / Lakeside
Ranked #18 of 38 Hotels in Cleveland
Columbus Ohio
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice Stay”
4 of 5 stars Reviewed November 22, 2012

We were in town for a Browns game. Arrived Saturday afternoon We were checked in very quickly. We were in a King room on the 10th floor, it was comfortable and clean. It is a very short walk to the stadium as well as the rock and roll hall of fame. Jim at the front desk was very nice and extremely helpful. Added bonus was the Starbucks downstairs! Only downside is breakfast had a huge wait and was $15 per person for the buffet so we opted for muffins at Starbucks.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ktmomo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoublTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review regarding your recent stay. We are very happy to know that the service and accommodations provided met your expectations. We are also pleased that you found our hotels location convenient to the Browns Stadium and other area attractions. We are sorry that due to the volum of business enjoying our breakfast buffet was a challenge but happy to hear that you were able to get a great cup of coffee and danish for our Starbucks. We appreciate your feedback and will share with the entire team. Thank you again for choosing to stay with us here at the DoubleTree Cleveland Downtown-Lakeside and we look forward to any future visits.
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1,638 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
Pittsburgh, Pennsylvania
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 15, 2012

Easy walk to the Rock and Roll Hall of Fame, Browns Stadium, etc. If downtown is a bit far for you, there is a free shuttle. Love having Starbucks in the lobby for quick morning coffee. Very friendly housekeeping staff. Parking garage is under renovation right now -- check with the hotel for availability.

Room Tip: Rooms with one queen bed were very small. Would be quite tight for a couple. Adjoining rooms are d...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Travelingfamily15228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

I recently spent 6 nights at this hotel. Based on the mixed reviews that I read I was unsure what the experience would be like. I was pleasantly surprised to find that the negative reviews were unfounded. Myself and three colleagues (each in separate rooms) all felt that this hotel did a great job at customer service and the accommodations were excellent. The rooms were nice. The beds were comfortable and everything that we asked for was promptly taken care of. The hotel has a bar and restaurant and the food was very good at the breakfast buffet and dinner portions were huge. Steve, and the ladies (sorry can't remember names) at the front counter were very friendly and helpful (and the cookies didn't hurt either). An added bonus was the free shuttle service that dropped us off and picked us up everywhere that we went downtown. Kudos to the shuttle drivers as well-great service! I can't think of one negative thing about this hotel and would highly recommend it.

Room Tip: Higher floors have less train track noise.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lkketchum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
Thank you for taking the time to give your thoughts and review regarding your stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside. We are so pleased to hear that your expectations were met. We truly take pride in providing the best possible service and accommodations. Your positive feedback is much appreciated and will be shared with our entire team. We look forward to your next visit to the Cleveland area and welcome you to stay with us again at the DoubleTree by Hilton Cleveland Downtown-Lakeside.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 6, 2012

Just returned from Cleveland last night, stayed at the Doubletree for 2 nights.. This is a great hotel!. Clean, comfortable. front desk very helpful, especially Steve.
We loved the shuttle. It took us every place that we wanted to go and the drivers were polite, and arrived promtly when called.
The bar at the hotel was alot of fun. we met all sorts of great people!!!
The location of the hotel is so close to the Rock and Roll Hall of Fame and the Science Center and the Football stadium.
It was a short ride to the shopping center.
We took the subway from the airport and got off at the trolley circle then called the hotel and they sent the van. It worked out so smoothly.
We would definetely stay here again!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank kathy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 24, 2012
We at the DoubleTree by Hilton Cleveland Downtown-Lakeside thank you for taking the time to give your thoughts and review of our hotel. We are very pleased to hear that all of your expectations were met and that our location was idea and convenient for your visits to area attractions. Thank you again for choosing to stay with us here at the DoubleTree by Hilton Cleveland Downtown-Lakeside and we look forward to any future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed November 5, 2012

I stayed at the Doubletree in Cleveland for a work trip. The lobby was very nice, as was the Starbucks inside the lobby. The room and bathroom were pretty small. The shower had pretty good water pressure. The staff was very accommodating. i wouldn't recommend staying here for a family or couple's trip.

Room Tip: Rooms are small. Breakfast is decent and quick.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Love2TravelMD0303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed November 5, 2012

I visited Cleveland for a two-day business trip in early November 2012. The check-in staff was friendly, and each person greeted us with a smile. The staff at breakfast the next morning was even friendlier. Melvin makes a great omelette and Jackie did a great job as our waitress.
Inside of the hotel is a Starbucks, not one of those half-Starbucks that only carries some of the menu items, but every seasonal coffee option as well as pastries and snacks.

Parking is $16/day with in and out privileges in a garage attached to the hotel. There was also a shuttle van parked in front of the hotel. I'm not sure where it takes passengers, but I'm guessing the airport, which is about a 20 minute drive from the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Knowlesitall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 9, 2012
Thank you for taking a moment to share your experience at the Doubletree by Hilton Cleveland Downtown. I'm happy to here that your stay was comfortable and that you really enjoyed our Strbucks store. We look forward to seeing you the next time you travel to the Cleveland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed November 5, 2012

First the positives: breakfast is free and the hotel encourages recycling. The free shulttle is also nice. The lobby is pretty.

Negatives: The rooms are old. They tried to renovate, but they are still dark and slightly musty. I know that DoubleTrees are classic for it, but I like to have a bath tub and my room had only a shower. The hallways are clearly old and dated (were no renovated). The breakfast is low quality -- the hot items tasted terrible. Also, the location is kind of weak, especially in inclement weather, as it is on the lake and when it's cold or rainy, the wind is vicious. I'd take the shuttle every day, but I don't want to spend my per diem in tips when I can stay closer to my workplace and walk for free. Bottom line: I won't stay here again. I'll stick to the Hampton Inn or Marriott downtown.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Erika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, November 9, 2012
Thank you for your review of our hotel and restaurant. We're very sorry that you were disappointed with the decor of the hotel and with the quality of your breakfast. We've have shared your comments with our team and improvements are being made. Thank you again for your feedback and although you perfer to stay closer to your work we hope you'll come back in the future to see the changes we've made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Property: Doubletree Cleveland Downtown / Lakeside
Address: 1111 Lakeside Ave E, Cleveland, OH 44114-1130
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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