I was booked in for 5 nights for a business trip and wish I never came here, except for the location, it is a dive.
The best bits - beds are comfortable, WiFi is good and uh, well... that's about it...
As mentioned by others the hotel decor is dark and dull, making the rooms and corridors feel claustrophobic. The shower/bath did not drain, leaving you standing in water during your shower.
The noise from the adjoining rooms is loud, enough to hear the TV and pretty much make out which channel they are watching.
I had a couple of issues during my stay, so I called guest services. The first time they completed ignored my request and so I chased them up later in the day, and then they responded.
However the major issue was the repair work they undertook on the hotel - AT midnight till 3am... repairing the air-conditioning... when I asked if they intended to do that the next night they completely denied any knowledge of it... however they said they would find me another room and call me back and guess what... no call!
At the end of the day the hotel is well past it's use by date and would highly recommend you stay elsewhere. This experience only damages my views and opinion of Hilton Hotels.
- Official Description (provided by the hotel):
- This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more less
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- Also Known As:
- Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
- Doubletree Cleveland Downtown / Lakeside Ohio