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“Almost a Perfect Stay” 4 of 5 stars
Review of Holiday Inn Express Cleveland Downtown

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Holiday Inn Express Cleveland Downtown
Ranked #6 of 38 Hotels in Cleveland
Certificate of Excellence
Albany, NY
Level Contributor
170 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Almost a Perfect Stay”
4 of 5 stars Reviewed July 9, 2014

We found this hotel, when searching through Trip Advisor. The rooms are unique with beautiful hardwood floors and high ceilings. The room was quite spacious, even with 2 queen beds. The bathroom was roomy and the AC excellent.

The parking garage was just around the corner. The elevators, though small, were quick. And of course, the complimentary breakfast was very good. The view was quite nice. We could see Progressive Field from our window. The hotel is close to everything: the casino, the ballpark, Q Arena, the 4th Street restaurants, the Science Center and the Rock and Roll Hall of Fame.

I could not give this establishment 5 stars. Unfortunately, the mattress of the bed we slept in needed to be replaced. Each morning we would wake to the sheets and mattress pad off from the corners of the bed, at the top of the bed.

Would stay here again.

Room Tip: May want to stay away from rooms on 13th floor. Outside the windows of our room (1305), the lights t...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Elwebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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921 reviews from our community

Traveler rating
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    107
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
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English first
Yellow Springs, Ohio
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed July 9, 2014

This is an old property,renovated and extremely beautiful. Close to everything, you can park your car and not use it again until you leave. They have a great managers reception in the evening with free drinks and appetizers, and one of the best continental breakfasts I've ever had. The room was beautiful. The only problem, the doors in the hall you can hear all through the night slamming shut, you can hear the elevator ding when its on the floor (and our room was way down the hall from the elevators) and when the a/c fan comes on, you can't hear anything else because it makes so much noise! So,the only thing lacking was the quality of sleep because of the various noises, we did not sleep a wink!

Room Tip: We were way down the hall from the elevator and away from a lot of,the rooms, and it still didn'...
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jjoGulfport_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 8, 2014

This property is ideally located within walking distance of the sports facilities and the Rock and Roll Hall of Fame. The rates are reasonable for a downtown hotel. The full breakfast offers a variety of options. As a added bonus, there is a manager's reception every day at 5:00 pm.

Many restaurants are close by and offer you a range of options.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank 411BaseballTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 8, 2014

Came into town to catch an Indians game and couldn't have asked for a nicer hotel.

We arrived to the hotel and sadly they charge for parking which just sucks. It's $20/night for it to be valeted or you can self park it in the garage next door for $15 a night.

The rooms are pretty big with really high ceilings. Hardwood floor, desk, bed you know the usual and pretty clean. The view from the 14th floor was pretty awesome could see right over to the stadium and into downtown.

Within an easy walking distance to the stadium/arena with tons of food options nearby. There's a nice restaurant section a block away where Chef Michael Symon has his place Lola with other places of all types on a nice little street. Closer to the stadium you have a dozen or so different choices for food and drinks.

A little pricey for me, but the location of this place was totally worth it and when I come back to Cleveland one day I'll be staying here.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Sportstraveler26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Villa, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

We just plucked this hotel from the IHG website because it was located near he Rock &Roll Hall of Fame. The personal service is what made the difference. It's an urban downtown facility so I was not really looking forward to it. However the personal service from the support staff was out standing and it made all the difference. From the valet parking staff, the staff at the front desk and the most outstanding bellboy. A young man named Randie could not have been more helpful. He was friendly and even a little charming. It too a little while for,the front dest to accommodate our request to place us in adjoining rooms (my elderly father was traveling with us). He stood by and then showed us to our rooms and carried our bags in and made himself available for further needs during our stay. We left medical equipment in our car and he took charge in getting it to us. He provided us with a great recommendation for dining. The hotel was old but nicely updated and the rooms were outstanding. The location is great in terms of the R&R hall, dining, shopping, etc. if visiting Cleveland I would recommend this facility.

Room Tip: The views of the city are best from the higher floors. We stayed on the 13th floor.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed July 6, 2014 via mobile

The situation of this hotel is optimal for easy in and out of town and lends an extremely walkable stay. Fourth Street restaurants, Indians game down a few blocks...walked to Rock and Roll Hall of Fame, Warehouse District and passed the Casino on the way back to hotel. The building is beautiful. The room was spacious and unique with hard wood floors but horrible paint job, missing tile grout, damp feel to room, and saggy bed. No problems during stay except keys had to be recoded between nights. We didn't really run into anyone that worked there almost the whole stay except the breakfast bar staff. They were friendly enough considering how busy the guests keep them.

Stayed July 2014, traveled with friends
Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, July 23, 2014
Dear Brenda M,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 4, 2014

Can you say WOW? From the stately appearance of the hotel to the huge room with a fantastic view of the city, we were pleased. The breakfast bar could use some new items (we opted for bananas, as the food wasn't really warm) but overall it was a nice stay.

Room Tip: Ask for a room on an upper floor. We stayed on the 13th floor and had great views of the city out o...
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Jazzgal67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this review, July 6, 2014
Thank you for staying with us. We are glad to hear you enjoyed the size of the rooms. We would love to hear more about your thoughts on breakfast. Feel free to call or email me at (216)536-5469 ext 4402 or maria@holidayinncleveland.com. Thank you so much for your feedback. We hope to see you again soon!

Yours in hospitality,
Maria Rose Puliafico
Guest Relations Manager
(216) 536-5469 ext 4402
Maria@holidayinncleveland.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cleveland Downtown

Property: Holiday Inn Express Cleveland Downtown
Address: 629 Euclid Ave, Cleveland, OH 44114-3007
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Cleveland
#5 Family Hotel in Cleveland
#8 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Downtown 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
Take a VIDEO TOUR of our hotel. Take a step back in time as you enter this 19th century historic Guardian Bank Building converted into one of the finest Cleveland hotels. The Holiday Inn Express Hotel & Suites Cleveland - Downtown is located in downtown Cleveland's financial district between E. 9th St and E. 6th St on Euclid Ave. We are within walking distance from Cleveland s main attractions including: LeBron James and the Cleveland Cavaliers Q Arena, Cleveland Browns Stadium, , Warehouse District, Scene Pavilion, Tower city, House of Blues, Cleveland State University, Playhouse Square, etc. With 9 different room types, Holiday Inn Express Hotel & Suites Cleveland-Downtown has a room for every need. We feature the largest standard guest rooms in Cleveland, two room suites, Jacuzzi suites, rooms with kitchenettes and meeting rooms. We also offer vacation packages to Cleveland s major attractions including: The Rock and Roll Hall of Fame, Pickwick and Frolic Comedy Club, House of Blues and The Cleveland Clinic. We are now also offering free high speed Internet access in every guest room and meeting room. Visit Cleveland, OH and stay smart at the Holiday Inn Express Hotel & Suites Cleveland-Downtown. ... more   less 
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Also Known As:
Holiday Inn Express Cleveland Downtown Hotel Cleveland
Holiday Inn Express Cleveland Ohio
Holiday Inn Cleveland Downtown
Holiday Inn Express Cleveland Downtown Ohio

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