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“Highly underrated!”

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Holiday Inn Express Cleveland Downtown
Ranked #9 of 38 Hotels in Cleveland
Certificate of Excellence
New York
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Highly underrated!”
Reviewed August 8, 2011

This hotel seems highly underrated to me. We’ve stayed twice now and both times we’ve receive extremely friendly, helpful service and the rooms are spotless! The hardwood floors are a wonderful touch and the rooms are quite large and spacious. We booked a room with a Jacuzzi and it was wonderful to relax in during the evening. I love all the old architecture in the building, it is truly unique. The one room we stayed in even had a great half circle window that overlooked the city (we were 13 floors up). The hotel is within walking distance to some great restaurants and bars as well as the Sailors and Soldiers monument and the old arcade, which are wonderful site seeing spots. If you need to park a car, the parking garage is right around the corner. You just have the front desk stamp your ticket when you come in or before you leave, and there is always someone there to help you. There is also a complimentary breakfast which is standard, but appreciated. When we return to Cleveland this will definitely be our go to spot. The value is absolutely fantastic!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Inferno2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,001 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
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English first
Chicago
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed August 5, 2011

I stayed at this hotel at the recommendation of family. I was promptly greeted by the front desk staff. My room was ready when I checked in. The place was immaculate. I had one of the higher floor rooms and had outstanding views of the city. The bed was comfy. The room was cleaned while I was out during the day. Breakfast at the hotel had a lot of options to choose from. The only downside that I saw was that the breakfast room is difficult to get to with luggage. The front desk staff offered assistance with getting to area attractions. The hotel is within walking distance to everything in Cleveland and it felt relatively safe for being in a city. I would stay here again if I travel through Cleveland again. There is a bank connected to the hotel lobby that reminds me of the one in Mary Poppins. There is a restaurant in the hotel lobby with good food if you're not interested in the breakfast buffet.

  • Stayed January 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank flowergirl3785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 5, 2011

I liked this hotel so much I even wrote a complementary letter to the company. The staff was incredibly helpful--which is rare for hotels both in America and especially in Cleveland. (I grew up near Cleveland, so I can say that.) Because I was a member of their hotel group, I got to spin a wheel, which yielded such prizes as 10% off, a free hotel room, or an upgrade. We got the upgrade and were booked into an executive suite, which was spacious and lovely. We were there for the Rite Aid Marathon as well, so the hot tub was a huge bonus. When we go back next May, I'll definitely be staying at the Holiday Inn Express.

Room Tip: Become a member. It's free amd you get to spin a wheel for great prizes!
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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank grenba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2011

We stayed at the Holiday Inn Express in Cleveland and there was a large 2 INCH COCKROACH in our room at 2am!!! The hotel sent a security guard to kill the roach but obviously we could not sleep all night!!!!!! The hotel would only return the points I used for the hotel room and that is it!!! I tried calling guest relations and they said that is all they could do!! AVOID THIS HOTEL AT ALL COSTS!!! DISGUSTING!!!!!!!!!!!!!!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank buffalo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2011

Stayed here for a weekend trip to Cleveland on the Fourth of July holiday weekend. If you enjoy nightlife and want to be close to everything downtown has to offer, stay here because it's right in the heart of the city. I checked in late at night, so front desk was a little slow in responding. There was also a mix up in my room reservations which annoyed me, but once I got to my room, I gor over it. The hotel is in an old buliding, but the renovations to the rooms are amazing! First of all, I've never stayed in a hotel with hardwood floors in the hallways and the rooms. I love hardwood floors! The room was super spacious...could've definitely had a little hotel party in my room. The parking is a downside ($14 per night around the corner and across the street) but I guess that's to be expected at a downtown location. The free breakfast in the morning left much to be desired, but in all, there were more positives than negatives. I loved my stay!!!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mzsallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youngwood,Pa
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 1, 2011

This is newly renovated hotel in a old architectually beautiful old bank buiding. Great use of a space too pretty to be destroyed. Love that! We had a VERY large king room with a jacuzzi tub. Lovely recycled hardwood floors.(much better than carpet that is never clean).High ceilings and large windows, And new furniture( but it could have used some upholstered chairs or a couch as there was plenty of room to place them but nowhere to sit except the bed or desk/table chairs,) The location was within a few blocks of sports, concert venues with alot of great restaurants (recommend Fat Fish Blue.) But why spent all that money and not replace 20 year old phones with buttons to reach housekeeping/ front desk etc that dont work)? We had lots of little service problems that provide alot of aggrevation. Our key cards didnt work twice. Paid for parking in the convenient close by garage but the validated cards provided didnt work twice making usand those behind us back up, park and return to the hotel, The attendent offered to open the gate for another $12 probably to go in his pocket as the front desk told us he should have accepted the pass. We were there only friday to sunday and didnt get cleaning service though gone from 8am till430pm Saturday. Stopped back briefly at noon, checked at desk and were assured it would be cleaned. Just brought us towels and emptied garbage at second request 6pm. There were about 50 very unhappy guests in the lobby Saturday afternoon waiting to get checked in, sitting on the floor, luggage everywhere. The lobby is just a hallway really but I guess they were still working on the renovation. No air conditioning in Lobby, hallways or breakfast area Had to use stairs to access breakfast area. No fresh fruit and had to request basis items such as sugar, tea bags, milk at 7am when service started at 630. The doors to the rooms were very squeaky and could easily remedied with WD40 but annoying everytime someone along the hall went in or out. You could also hear water running through the walls when neighbors were showering.It was very hard to access WIFI and was only able to get it late in the evening after several calls to get the code. The front desk staff seemed overwelmed or confused so not sure if there is a management or training problem going on. Oh and no pool. Would I stay here again? Just not sure but still nice for the price. They need to improve their service.

Room Tip: Ask for a room facing Euclid Street.
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ydubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 31, 2011

Hotel is neat (old bank building). Issue was, tried to check in early (2 pm) room not ready. Ok, we are early, we went to lunch and walking tour downtown. Go back at 5 pm, waited behind 20 people and 45 minute
wait to find out room was not ready. Also, no a/c in lobby. Left for Indians game and checked in at 10:30 pm. Rooms are nice and spacious. Only complaint is rooms not ready at 4 pm check-in.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rnwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cleveland Downtown

Property: Holiday Inn Express Cleveland Downtown
Address: 629 Euclid Ave, Cleveland, OH 44114-3007
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Cleveland
#5 Family Hotel in Cleveland
#8 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Downtown 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
Take a VIDEO TOUR of our hotel. Take a step back in time as you enter this 19th century historic Guardian Bank Building converted into one of the finest Cleveland hotels. The Holiday Inn Express Hotel & Suites Cleveland - Downtown is located in downtown Cleveland's financial district between E. 9th St and E. 6th St on Euclid Ave. We are within walking distance from Cleveland s main attractions including: LeBron James and the Cleveland Cavaliers Q Arena, Cleveland Browns Stadium, , Warehouse District, Scene Pavilion, Tower city, House of Blues, Cleveland State University, Playhouse Square, etc. With 9 different room types, Holiday Inn Express Hotel & Suites Cleveland-Downtown has a room for every need. We feature the largest standard guest rooms in Cleveland, two room suites, Jacuzzi suites, rooms with kitchenettes and meeting rooms. We also offer vacation packages to Cleveland s major attractions including: The Rock and Roll Hall of Fame, Pickwick and Frolic Comedy Club, House of Blues and The Cleveland Clinic. We are now also offering free high speed Internet access in every guest room and meeting room. Visit Cleveland, OH and stay smart at the Holiday Inn Express Hotel & Suites Cleveland-Downtown. ... more   less 
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Also Known As:
Holiday Inn Express Cleveland Downtown Hotel Cleveland
Holiday Inn Express Cleveland Ohio
Holiday Inn Cleveland Downtown
Holiday Inn Express Cleveland Downtown Ohio

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