We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“No adult in charge” 2 of 5 stars
Review of Radisson Hotel Cleveland - Gateway

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Radisson Hotel Cleveland - Gateway
Ranked #23 of 38 Hotels in Cleveland
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No adult in charge”
2 of 5 stars Reviewed June 30, 2014 via mobile

Some family members and I were in Cleveland to visit a loved one in the hospital and we stayed at the Raddison because of it's proximity to the hospital. It's in a decent location near lots of restaurants and bars, but there were too many annoying issues for me to give this place a positive review. First off the shower head in our room was broken. It sprayed water all over the bathroom and the main flow of water sprayed right into the wall. We mentioned it to the front rest the next morning, but when we got back later that evening, it was not fixed, and remained broken for the remainder of our stay.

The second issue; on one of our days we came back in the evening after being out all day and there had been no maid service to our room. No new towels, no new soaps, and the beds weren't made. However there was a housekeeping cart left sitting on the hallway over night and was still there the next morning at 10 am.

Basically what I'm getting at is that there is not adult in charge here. If you just need a place for one night for a concert or a ball game, you might be okay, but if you need a relaxing place to rest at the end of a long stressful day of work, or in our case, a hospital visits, you'd be best going any where else.

Stayed June 2014
Helpful?
1 Thank Tyler F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Please accept our apologies for what was obviously not the excellent experience we strive to deliver to our guests. No excuse for it however we do appreciate the honest feedback. it really helps us to improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

668 reviews from our community

Traveler rating
    216
    218
    112
    68
    54
See reviews for
170
201
30
120
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed at the Radisson Cleveland - Gateway for one night in June on a work trip. The hotel is within a very short walk of Progressive Field and Quicken Loans Arena, as well as a number of restaurants and bars. The rooms are nice - if memory serves, Radisson lists it as a three-star hotel, but it feels a bit nicer than that, even. My only complaints were about the sleep-number bed which didn't seem to work very well (apparently I wasn't the only one having this issue from reading other reviews) and a particularly annoying sound which reminded of a giant air conditioner turning on and off somewhere in the hotel, which made going to sleep rather difficult (the latter was a much, much bigger issue than the former). Additionally, though I'm a Gold level member, no welcome bonus was offered to me and in order for me to get the 35% points bonus, I had to bring it up with the front desk staff. However, the general manager of the hotel, Scott, more than made up for the problems by issuing me with 34,000 points (enough for a free night at this hotel). That's a good way to treat an unhappy customer and a good way to ensure that I'll stay at this hotel again when business takes me to Cleveland next time!

Room Tip: Avoid rooms ending with/around "-15". I stayed in 215.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank highlanderfil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for your comments. Regarding the "sleep number beds" we have had numerous problems with them and they are being replaced. The entire hotel will have all new beds by July 9 ( only 2 floors left as of today!). Hope to see you come back again soon! Take care!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ramonathebona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 25, 2014

Stay was disappointing at best. First, after several days I gave up on connecting to the internet so if you are here on business, you better have your own connection. I had many attempts and there were even several networks, none of which worked. When trying to call the front desk the morning we were going to check out… as one last attempt… they did not answer.
Hotel website claims that you get complementary pass to the local gym, not true. The pass costs money and the women at desk was unapologetic claiming that the website needs updating and that the gym that used to be complementary is now closed.
Another problem was with the bathroom. The tub would not drain and you end up standing in 2 inches of water. My husband tried to fix it but it still would not drain, that is gross.
The restaurant was expensive but when you wake in the AM and you want bfast it really is your only option. When you book thru expedia or bookit or whatever, you do not get a coupon and you have to pay for the food. Husband had the breakfast buffet which was pretty good but 12 bucks. I ordered English muffin which came frozen in the middle and warm on the outside. I had to explain to the young girl how to serve it and after a few failed attempts; I had to go toast it myself. I had asked the waitress about the wireless and she claimed that it doesn’t really work and you have to try a bunch of them but mostly, they don’t work and again, unapologetic.
You should also know that its $22 a day for valet… if I could do it again, I would have parked around the block which I think was at least ½ the cost.
Lastly, watch your step. The hotel elevator was oiled one evening and caused me to slip in walking in to the elevator, wrenching my back to catch my fall.
The only positive things were the location, bed and TV, also… room was quiet . The hotel is close to a lot of the action, short walks to restaurants and even to the waterfront.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank ramonathebona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for taking the time to share your experience with us. We do take the opinions of our guests very seriously and use the feedback in our efforts to improve. I hope you will give us another chance in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 4, 2014

We had a comfortable stay at the Radisson Hotel Cleveland - Gateway. The room was clean and the bed comfortable. The breakfast buffet was not extravagant but it was quite adequate, offering scrambled eggs, bacon, sausage, breakfast potatoes, etc. Staff members were friendly and helpful, and we were able to check out late so that we could visit the Rock and Roll Hall of Fame before packing our luggage back into the car. Cleveland was easy to drive when we were there on the weekend, but we did take a cab or two to avoid parking issues, and the cab drivers were helpful and friendly too! Cleveland Rocks!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MusicTraveler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
We truly appreciate your kind words about the hotel, staff and the city in general. Thank you for writing us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 2, 2014

Stayed here for a night to attend Indians games. Only a block away from the stadium which was convinient. Only have valet parking - we parked in the parking garage next door which was cheaper. Basic room - clean, nice - a little overpriced considering the night before we'd stayed 100 yards from PNC Park in Pittsburgh in a suite for less cost. Friendly front desk staff. We got a discount coupon for the hotel bar where we ate a great dinner that evening. Sleep number beds - nice and comfy! Also close to downtown and Tower City.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank gawkdontstare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for writing us. It is always a pleasure to hear from our guests. Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 28, 2014

Stayed at hotel for a visit to Cleveland for a conference at convention centre. The hotel is in Downtown so very convenient to good restaurants in town. It is nice walk to the convention centre. There are much closer hotels but I like the walk to and from. Opposite sports arena so I couldn't get dropped off at door on my check in as roads closed. Free breakfast and wifi. Clean and tidy. Service average. I asked reception staff to book a car for airport pick-up the day before. When I went down, time came no car. Asked reception staff who rang car and they had no booking. Lucky driver around the corner. But the man who checked me out and solved the car problem was great, he did my on- line check in including helping me pay for baggage. He made my stay.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Kat Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for your feedback. We are very happy you enjoyed your stay with us. Hopefully your travels will bring you back our way again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
74 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 26, 2014

My husband and I stayed at the Radisson Hotel after a concert at house of blues. It was very short walk by the way. Very reasonably priced for what they had to offer. They have sleep number beds in the room which was a little heaven. The room was very up to date. The only downfall was there was no fridge in the room. On sight restaurant was delish also!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
We are so glad you enjoyed your stay. Thank you for referring to us as a "clean hotel", our housekeeping team is a great, hardworking group and I know they will appreciate your kind words!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cleveland hotels
0.4 mi away
Hilton Garden Inn Cleveland Downtown
0.2 mi away
Holiday Inn Express Cleveland Downtown
0.1 mi away
Residence Inn Cleveland Downtown
Show Prices
Show Prices
Show Prices
0.2 mi away
Hyatt Regency Cleveland at The Arcade
0.3 mi away
Wyndham Cleveland at Playhouse Square
0.3 mi away
Hampton Inn Cleveland Downtown
Show Prices
Show Prices
Show Prices

Been to Radisson Hotel Cleveland - Gateway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Hotel Cleveland - Gateway

Property: Radisson Hotel Cleveland - Gateway
Address: 651 Huron Rd E, Cleveland, OH 44115-1116
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Cleveland
#18 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Cleveland - Gateway 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Carlson, Expedia, Hotwire, Travelocity, Orbitz, Priceline and Odigeo so you can book your Radisson Hotel Cleveland - Gateway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Hotel Cleveland - Gateway Ohio
Radisson Hotel Gateway
Radisson Cleveland
Cleveland Radisson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing