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“Convinient hotel to Progressive Field and downtown” 4 of 5 stars
Review of Radisson Hotel Cleveland - Gateway

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Radisson Hotel Cleveland - Gateway
Ranked #24 of 38 Hotels in Cleveland
Ontario
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Convinient hotel to Progressive Field and downtown”
4 of 5 stars Reviewed June 2, 2014

Stayed here for a night to attend Indians games. Only a block away from the stadium which was convinient. Only have valet parking - we parked in the parking garage next door which was cheaper. Basic room - clean, nice - a little overpriced considering the night before we'd stayed 100 yards from PNC Park in Pittsburgh in a suite for less cost. Friendly front desk staff. We got a discount coupon for the hotel bar where we ate a great dinner that evening. Sleep number beds - nice and comfy! Also close to downtown and Tower City.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank gawkdontstare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for writing us. It is always a pleasure to hear from our guests. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
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English first
Adelaide, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 28, 2014

Stayed at hotel for a visit to Cleveland for a conference at convention centre. The hotel is in Downtown so very convenient to good restaurants in town. It is nice walk to the convention centre. There are much closer hotels but I like the walk to and from. Opposite sports arena so I couldn't get dropped off at door on my check in as roads closed. Free breakfast and wifi. Clean and tidy. Service average. I asked reception staff to book a car for airport pick-up the day before. When I went down, time came no car. Asked reception staff who rang car and they had no booking. Lucky driver around the corner. But the man who checked me out and solved the car problem was great, he did my on- line check in including helping me pay for baggage. He made my stay.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Kat Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
Thank you for your feedback. We are very happy you enjoyed your stay with us. Hopefully your travels will bring you back our way again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 26, 2014

My husband and I stayed at the Radisson Hotel after a concert at house of blues. It was very short walk by the way. Very reasonably priced for what they had to offer. They have sleep number beds in the room which was a little heaven. The room was very up to date. The only downfall was there was no fridge in the room. On sight restaurant was delish also!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 3, 2014
We are so glad you enjoyed your stay. Thank you for referring to us as a "clean hotel", our housekeeping team is a great, hardworking group and I know they will appreciate your kind words!
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Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 16, 2014

A hotel in downtown Cleveland, truly strategic for visiting the city.
We enjoyed the complimentary breakfast, room service, and the warmth of the bar staff!
Well done keep it up!
Hotel recommended for those who want to explore on foot throughout the city, near the sports stadiums of basebal and football, close to the city center and a short walk from the Hard Rock Museum!
very high quality of the food! ate a salad Casar outstanding!

Room Tip: it is better to ask for a room not facing the street, the noise of the car feel even with the window...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank groni68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, May 19, 2014
Thank you for taking the time to comment about your stay with us. Your kind words about the staff are truly appreciated. We hope you will come and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 4, 2014

We stayed here when we went to a Cavs game. The valet staff was very nice. We forgot our tickets in the car and they ran back and got them quickly. They were very busy and got the cars to and from quickly. The front desk staff was very rude. There were three ladies who stood behind the desk and gossiped all night. When we first walked in we asked if they had a pool, and I thought my head was going to get bitten off. She rudely responded NO. This is definitely and older hotel that is indeed of some updating. It was overall pretty clean. The fitness center was a joke. It was really small. The restrooms in the lobby were clean. They had tea bags in the lobby, but no hot water? All they had was coffee. The layout of the room was odd. There were steps up into our room? When you walk in there was a long hall way. We had 2 doubles. There was a mini fridge and a microwave. The room felt empty. The desk was really small. The windows were dirty. The bathroom was clean but it needed updating. The elevators felt like they were going to drop to the ground when you got in. I don't know how often elevators are supposed to be inspected but the certificate was at least two years old. We had four free breakfast passes, but they gave the buffet free because everything wasn't on it than it usually was. We got meals too and they were really good. The service was good in there! If you are indeed of water bottles the valet has some at their desk. The hotel was conveniently located right across the street from the Quicken Loans Arena.

Room Tip: Nice view of the city
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  • Stayed March 2014, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Bikits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, May 19, 2014
Thank you for sharing your experience with us. We do appreciate your positive comments about the valet staff and the overall cleanliness however I am very sorry that the rest of your experience was not as positive. We do take the comments of our guests very seriously and use them in our efforts to improve our overall service. Thank you for staying with us and I hope you will give us another chance in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion, Indiana
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 23, 2014

We came to Cleveland to go to a concert at Quicken Loans. The Radisson is right across the street from the arena. There are several bars and a few nice restaurants within walking distance. They had a deal with the Rock & Roll Hall of Fame where we got discounted tickets for staying at the hotel. Nice, clean rooms and great service! And sleep number beds are always a good thing.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeffro88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott s, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, April 24, 2014
Thank you for your compliments regarding your visit. We truly appreciate the feedback and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 22, 2014

I am generally very tolerant and understand that not every stay goes as planned. This hotel was situated within walking distance to the Cleveland International Film fest and we booked it for two nights, March 28 and 29th. We did not have ANY hot water the entire stay and were told we when we checked out that we would not be charged for the stay. The front desk staff was very pleasant and I knew she was trying her best to deal with a difficult situation. There was a long line to process and one person working the front. We did not ask for a refund, we were told that ALL guests who did not have hot water would receive refunds.We were charged anyways!! I am only disappointed that despite several attempts to call, email, and write have not reversed the charge. I can't recommend a hotel that isn't willing to resolve problems...as they are bound to happen from time to time! A clean guest is a HAPPY GUEST!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Loriefilmfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa M, Manager at Radisson Hotel Cleveland - Gateway, responded to this review, April 29, 2014
I want to thank you for staying with us at the Radisson Gateway. I do apologize for the hot water problem that occurred during your stay. I also would like to apologize for the miscommunication. The hotel did not refund all guest, only to rooms that mentioned they did not have hot water seeing not everyone was without it. I am more than happy to assist you in this matter. Please feel free to call me directly at 216-377-2008. Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Cleveland - Gateway

Property: Radisson Hotel Cleveland - Gateway
Address: 651 Huron Rd E, Cleveland, OH 44115-1116
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Cleveland
#18 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Cleveland - Gateway 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more   less 
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Also Known As:
Radisson Hotel Cleveland - Gateway Ohio
Radisson Hotel Gateway
Radisson Cleveland
Cleveland Radisson

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