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“Perfect Location” 4 of 5 bubbles
Review of Radisson Hotel Cleveland - Gateway

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Radisson Hotel Cleveland - Gateway
Ranked #23 of 38 Hotels in Cleveland
Au Train, Michigan
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect Location”
4 of 5 bubbles Reviewed August 4, 2012

Stayed two night at the Radison and was able to easily walk to the Rock and Roll Hall of Fame, Browns Stadium and to great restaurants/bars...(check out the Harry Buffalo!). The room was clean, the staff was pleasant and breakfast "hit the spot". We had a little difficulty with the Sleep number beds but after a quick call, it was figured out and we were set. I would definitely stay here again.

Room Tip: We had an executive suite for 5 of us....enough room for a roll away and all our luggage....wonderfu...
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank UpperMichiganNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 5, 2012
Thank youi for your recent review on Tripadvisor.I am pleased that you enjoyed your stay at the Radisson Cleveland Gateway. I will share your comments with our staff during our next meeting to inspire them to continue to provide great service to our guest's. Once again thank you and we look forward to serving you again in the future.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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729 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
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  • Italian first
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English first
La Grange Park, IL
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 3, 2012

Our stay at this hotel was wonderful. The staff was very helpful and easy to work with. The room was very clean, neat, and beds were very comfortable. The front desk was very helpful and the valet service with the car was very quick. They even brought me my cell phone when I left it in the car, without me asking for it. They they called our room to let us know it was at the front desk. We did think that $20 was a little pricey for parking. There are lots of great restaurants within a couple of blocks. Being United Church of Christ members, without going outside, it was very convenient to be able to walk through the hotel to our National Church Offices and visit The Church House. We would definitely stay here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ekh708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 4, 2012
Thank you for your recent review on Tripadvisor. We appreciate you sharing your thoughts on your recent visit to our hotel. I am very pleased that you enjoyed your stay with us and that the hotel accomodations were comfortable and the staff was so and helpful to you. Our staff puts a lot of pride in making our guest's happy and comfortable. I will share your comments with the entire staff at our next meeting. Once again thank you for your favorable comments on our facility and we look forwarf to serving you again when you return to Cleveland.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

We stayed at this hotel as part of the Sip, Savor and Sleep package for the Cleveland Wine Festival. All the staff we encountered was very friendly and helpful from the person that checked us in and out, to the valet staff and the breakfast staff. Our room was spotless and very comfortable. The breakfast bar was excellent with many hot food choices. It was a very nice place to stay and I hope that this hotel will be part of the Cleveland Wine Festival next year.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 30, 2012
Thank you for your recent review on tripadvisor. We are pleased that you enjoyed your stay with us here at the Radisson cleveland gateway. I appreciate your favorable comments and will share them with the staff in our next meeting.
Once again thank you and we look forward to serving you again in the future when you return to Cleveland.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Girard, Ohio
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 24, 2012

The location of this hotel was great since we were going to an Indians game and the casino. I agree with some of the other reviewers when they say that the rooms were clean and adequate. The bathroom in our king room was very small, and there is no extra sink outside of the bathroom so two people could get ready at once. There is no real restaurant or bar in the hotel, only what looked like a breakfast room. There was a pretty good-looking menu, but I don't know where the food comes from; there didn't seem to be any kitchen visable. There was only one server to take care of us. We were given coupons for a free drink; the server had to get a bottle of wine out of a cabinet in the breakfast room. We were the only ones there at the time. Breakfast the next morning was fine; there were eggs, bacon, breakfast potatoes, cereal, fruit, yogurt, waffle maker, etc. We would probably stay here again because of the location, not the amenities. P.S. They have sleep number beds, but I had trouble programming mine; consequently I slept on #80-the firmest setting. Felt like I had slept on the side of the road the next day!

  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cindyc1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 3, 2012
Thank you for your recent review on Tripadvisor. We appreciate you sharing your thoughts with us from your most recent visit to our hotel. We are pleased you enjoyed our facilty and services we provided for you. Unfortunately the hotel was designed not to have a full service lounge inside due to the proximity of so many to choose from in the immediate area. To try and please our guests we have recently opened our restaurant for dinner and offer a complete menu of beverages to choose from. Once again thank you for your comments and we look forward to having you as our guest in the future.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ferndale, Michigan
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed July 22, 2012

My first impression of the Radisson Cleveland Gateway was not a good one. We arrived in Cleveland early on our check in day and decided to visit the Rock & Roll Hall of Fame then see if we could check in. At around 11:30am I called the hotel to ask if a room would be available. The guy that answered the phone, Michael, looked up my reservation and said, No your room type is not ready yet. This would have been fine, expect when I asked when it might be ready he replied, Well, check in time is 4pm!, with a very sarcastic tone. I thanked him for being so helpful, in my own sarcastic tone and decided to check out the downtown area before attempting to check in. At around 2:30pm I arrived at the hotel and encountered Michael at the front desk. He even remembered talking to me on the phone, but still was very unprofessional! He came across as very lazy and somewhat annoyed with this job by the way he was leaning on the counter as he finally checked me in. I'm guessing from other reviews I read that this is an ongoing problem with this employee. Other than this, the hotel itself was nice. The king room was a nice size and the sleep number bed was very comfortable. Everything was clean and updated. It was a great value for the price and location. Just keep in mind that there are no stores open in the area after 7pm. We had to walk about 10 minutes to a gas station for a store. The Fourth Street area near the hotel is a great place for dining and the Chocolate Bar was awesome for drinks and dessert.

Stayed July 2012, traveled as a couple
Helpful?
Thank Dobby829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 27, 2012
Thank you for your recent review on Tripadvisor. I would like to sincerely apololigize for unfriendliness of our front desk staff member. This is not our normal behavior that we portray at the front desk. I have addressed the situation with our staff member to ensure that this does not happen to another guest of our hotel. Once again I would like to apoligize on behalf of the entire staff of the hotel. We appreciate your patronage and would hope you give us another opportunity to serve you when you return to Cleveland in the future.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 22, 2012

Over the passed three months or so I've stayed at the hotel 4 times and each time is better than the last. The gentleman at the front desk even remembered us. He was thoughtful and helpful. The rooms are just what you need after a busy day. The location is great and the staff is
more than accommodating. Scheduled to stay July 28 and this time we're bringing some friends to celebrate a birthday. Wouldn't stay anywhere else. Keep up the good work.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fpt_mac11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, July 23, 2012
Thank you for your recent review that you had posted on Tripadvisor. We are very pleased that you had enjoyed your stay at the Radisson hotel. I am especially pleased that you had commented on the hotel improvements. I will share your comments with the team members to ensure them that their service has made a difference with you as our guest. Once again thank you for your comments and we look forward to serving you again in the future.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
1 review
4 of 5 bubbles Reviewed July 21, 2012

Was just an overnight stay, but is was a very pleasant stay. Was ideally located for what we needed. Just across the street from the "Q".......perfect!. The valet service was on target and the check-in was very friendly and efficient. Would stay here again and recommend it to others.

In saying all of the above there is one thing about room 311 that might be addressed. It could perhaps use a little retouching in the bathroom tub.-the finish is peeling. And the wall closest to the door by the bed could use some wiping down, along with ceiling on that side of the room.....it had some type of spots on it.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank dmcincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonCleve, General Manager at Radisson Hotel Cleveland - Gateway, responded to this review, August 3, 2012
Thank you for your recent review. We appreciate your comments on our hotel and staff. Our staff takes a lot of pride in trying to provide excellent services for our guest's. We are pleased that you enjoyed your stay and were satisfied with our facility. Once again thank you and we look forwad to serving you again in the future.

Best regards,
Leo Phillippi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Cleveland - Gateway

Property: Radisson Hotel Cleveland - Gateway
Address: 651 Huron Road, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Cleveland
#18 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Cleveland - Gateway 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Radisson Plaza Hotel Cleveland – Gateway, a newly renovated boutique style hotel, is located in the heart of the Gateway District, a step away from Q-Arena and Progressive Field. Take in some of Cleveland’s finest dining, entertainment and shopping in the new “hip” East 4th Street district… all just a short walk from our door. You’ll love our “Yes, I Can” hospitality. ... more   less 
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Also Known As:
Radisson Hotel Cleveland - Gateway Ohio
Radisson Hotel Gateway
Radisson Cleveland
Cleveland Radisson

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