The best assets of downtown Cleveland's Residence Inn -- where we spent five nights during the Cleveland International Film Festival -- are the ones least mentioned in most reviews. The building -- constructed in the 1890s as the Colonial Hotel -- retains many of the features of that grand edifice: wide hallways; high ceilings; and some of the original stained glass (notably, in the dining room). Our suite -- at the end of a long covered gallery and tucked into an alcove -- was spacious, quiet, and private. Nice.
The daily buffet breakfast was ample, with a variety of decent hot (oatmeal, eggs, potatoes, sausage) and cold (yogurt, fruit, juice) items and very good coffee. Also, we appreciated the early-evening meet-and-greet reception on Monday.
There were, unfortunately, problems with housekeeping -- including several days running of little-to-no servicing of our room -- which, we were told, were due to a housekeeping staff change. But, after multiple complaints, management went all out to please us, with a very clean room, a fruit basket, and an abundance of fresh towels (!!). Let's hope the staff learns from experiences like this.
In the meantime, kudos to Astrid and Elizabeth. Their warm hospitality and service orientation will likely bring us back for CIFF 41!
- Free Wifi
- Breakfast included