We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Nice Older Hotel” 3 of 5 stars
Review of Residence Inn Cleveland Downtown

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Residence Inn Cleveland Downtown
Ranked #15 of 38 Hotels in Cleveland
Certificate of Excellence
Toronto
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice Older Hotel”
3 of 5 stars Reviewed April 22, 2014

Stayed her for one night and was quite pleased. Older hotel, I believe built in the late 1890's and as such has a lot of character.
Parking is limited but there is overflow parking available.
Travelled with a group of people, so a few rooms were required. All rooms where very similar in amenities. Rooms encompassed a room with 1 king bed, 1 bedroom suite (king) and a two bedroom suite (1 king bed and second room with 2 queen beds,each room with its own washroom).
All rooms were clean, very quiet with high ceilings. Furnishings seemed a little worn as did the carpeting but were still clean.
Washroom/tub where separated from the sink by a door.

Buffett breakfast was included with our package and included sausage patty, pancakes fresh waffles along with the usual (pastries, cereals, juices, fruit, coffee and tea, etc.) Hot potato wedges were in demand and the staff was unable to keep an adequate supply available. Staff was very helpful and apologetic for the shortage of potato's.

All staff we encountered were very friendly and helpful.

Location was FANtastic for our purposes as we came to watch the Indians at Progressive Field. Stadium is literally a two minute walk from the hotel and the Rock and Roll Hall of Fame only 15 minutes. If you enjoy music, the Hall of Fame is a great venue, well worth the money. Plan at least 4hrs to appreciate it.

Just around the corner from the hotel is a walking only street (no traffic) full of restaurants for all walks of life.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank yyztravelleryyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review, April 28, 2014
Dear YYZ Traveler,

Thank you for writing and advising us of your stay. It is always appreciated when our guests take the time to write and let us know of their experience with us. The details you provided are very helpful and knowing what you enjoyed alows us to thank the staff involved.

Again, thank you for writing and we look forward to seeing you on your next visit to Cleveland.

Sincerely,

Steve R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

458 reviews from our community

Traveler rating
    175
    193
    57
    25
    8
See reviews for
114
147
21
88
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 21, 2014

A lovely hotel in a great location, but ultimately I felt I was taken for my money. The two key problems that led to this conclusion was a general lack of attention to detail, and a ridiculous pet policy that was not disclosed in my confirmation e-mail. The most obvious example of the lack of attention to detail is the pick up/drop off in from of the hotel. There was a lineup to use the space, and I had to circle the block a few times to park. When I eventually parked, an employee explained the parking system (their lot was full), but he did not even offer to help with the bags. Once inside, I was told to go to Standard Parking with an address. Neither name nor address was on the parking building and there were about ten lots around, but I was given no clear directions until after repeatedly circling the block (again), I parked illegally (pick-up/drop off was occupied again) and asked for clearer instructions. When I finally checked in I was told their was a $100 charge for my pet. And if any damage occurred, including urine stains, a $1300 charge was to be levied. While I understand the hotel needs to protect itself from irresponsible pet owners, I can hardly imagine our mini poodle - let alone a pack of rottweillers - doing $1300 of damage. They also said in the contract (which I wouldn't have signed if I hadn't arrived two hours before a baseball game, making it hard to find another pet friendly hotel on short notice nearby) that if the dog was too loud, we could be kicked out. Red Roof - need I mention, a comparatively downscale hotel - simply asks for your cell phone if you are out and the dog is making noise so they can contact you. I did not feel welcomed but felt ripped off. We did get a free breakfast - the type I'd expect at an Economy Inn. As a final note, the room we were given was right beside an elevator. Not returning.

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank eemilleer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review, April 28, 2014
Dear Mr. Miller,

Thank you for writing concerning your stay with us on April 18th. It is greatly appreciated when our guests take the time to advise us of challenges with their stay.

Please accept my appologies for the service you received at check in and with your parking. Arrivals were exceptionally busy that Friday, with the Indian's game against Toronto, which caused additional parking congestion. My appologies that we did not give you better directions to our neighboring garages.

Concerning our pet fees please know that all Residence Inns charge a $100. pet fee. Knowing now that you had a mini poodle does make this sound excessive but we do try to be consistant with our rules.

Mr. Miller, I am very sorry that you did not enjoy your stay. I have taken the liberty to adjust the pet fee from your credit card. You should see this adjustment within 72 hours. If you would like to further discuss your stay I am available at 216.443.9043 or at my email address attached.

Thank you for being our guest and I look forward to hearing from you.

Sincerely,

Steve R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 21, 2014

Great location right across the street from Progressive Field and only a five minute walk to the Horse Shoe Casino. Front desk staff was great and very helpful. The Room layout was average the Kitchen was down a long hall but adequate. The Bed was Ok not great, seemed old and worn. We were in room 254. Breakfast was average but very little fruit selection and no bacon or sausage. They did have eggs with peppers and sausage to make a breakfast burrito.
The only real gripe is that you can hear everything that is going on outside your door. It was very loud and since our room faced Euclid quite loud at 2 when the bars let out. Breakfast also closed at 10 on Sunday and that is early for a Sunday they should consider extending it to 11:00

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mikettt50226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve R, General Manager at Residence Inn Cleveland Downtown, responded to this review, April 28, 2014
Dear Mike,

Thank you for your comments concerning your stay with us in April. It is always appreciated when our guests take the time to tell us about their stay.

Please accept my appologies for the noise you heard from Euclid Avenue. I know this must have been disturbing and I do appologize for this. On future visits please advise our Front Desk staff in advance that you desire a quiet room and we will do our best to keep you on a high floor or facing away from the street. If you would like to discuss this further I am available at 216.443.9043 or by the email address attached.

Again, thank you for writing and I hope to see you on your next trip to Cleveland.

Sincerely,

Steve R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 17, 2014

We stayed here for 1 night on March 31st. After staying in Chicago for 5 days, we decided to rent a car and drive to Washington DC and stay for 5 days. Cleveland was our second stop on this long trip. We arrived close to 10pm and were very tired. The male front desk agent was very polite and friendly and offered me 2 complimentary beverages.

We stayed in a king bedroom suite on the 6th floor in the Euclid tower. I was pleased that my request to stay on a higher floor was honored. (The hotel has 7 floors.) We parked in the garage right next to the hotel. There is a sign above the alley you turn into to enter the garage shown as "Colonial". They charge $18 per day for parking, but I didn't think the garage was as tight as others have stated. It was small, but it wasn't the tightest parking garage that I have ever seen. We were driving a small SUV and had no issues. However, I can see how someone with a large SUV could have some problems.

As others have stated, it is a long walk to your room if you are staying in the Euclid tower, but I wasn't bothered by this. I enjoyed admiring how beautiful this historic building is. The room was quite large, much larger than I expected. Even though it was a one king bedroom suite, it had 2 full bathrooms. The kitchen had a full sized refrigerator and microwave. The living area had a sofa and a flat screen TV with a desk between the living area and kitchen. Both the kitchen and living area were downstairs in the room along with a full bathroom. The bathroom downstairs a was shower/tub combination with the vanity outside of the bathroom.

Up the staircase, was the large king-sized bedroom with its own full bathroom. That bathroom had the shower/tub combination with the vanity separated. There was a second flat screen TV in the bedroom. Of course, they provide free wifi and the room was very clean. For the most part, it was quiet, just a little road noise. There was good water pressure in the upstairs bathroom.

I didn't get up early enough for the free breakfast. I think it ends at 9 or 9:30am. The Horseshoe casino is just up the street from the hotel. The Hard Rock Café is next to the Ritz-Carlton and is within walking distance. The Rock n' Roll hall of fame is about a mile away. When I checked out, the female front desk agent was very polite and friendly. They even let us leave our car in their garage for a few extra hours. There are also several restaurants in the Arcade, where we had lunch. I would definitely stay here again if I come back to Cleveland.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank A N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandusky, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 17, 2014

We had a group of 14 girls who stayed on Saturday, April 12, 2013 at the Residence Inn for a Bachelorette Party. The location and price is one of the best by far.. You can walk to everything in Downtown Cleveland in a reasonable time and at a comfortable pace. We reserved 2 (1 king) separate rooms which were clean and ready at check in. One of our rooms was upgraded to a 1 king and 2 queen room which was just awesome! Thank you to the front desk for that!

Everything in our rooms was fantastic. The beds were very comfortable and there was so much room for all of our girls to gather before going out. The staff was unlike any other I've encountered. They were very nice and accomodating.. had answers to all our questions and always had a smile on their face.

Parking was easy and at a good value.. there are two options.. either their parking lot under the hotel or their overflow lot which is right before the entrance to the lobby. I felt safe and secure parking my car overnight.

Breakfast in the morning was awesome. Normally I don't expect too much when getting a complimentary breakfast, but they really made it a great start to our morning. Well stocked and attended breakfast bar with eggs (that weren't gross), pastries, fruit, waffles, coffee, juice, etc. The ladies were working as fast as they could to make sure each guest had what they wanted.

Thank you to the Residence Inn for making our stay a great one! We will definitely be coming back!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hillary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
127 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed April 6, 2014

The location of this Residence Inn is great if you wish to walk to an Indians' game or to the Horseshoe Casino. There are also many restaurants in the area. Our room was fine. Could have been cleaner and it is an older building so keep that in mind. The free breakfast was very nice and very well staffed. The workout room is also well kept. We had to park in overflow parking and I wish we would have just paid for it ourselves. The machine indicated it would have cost $10 (overnight on a Saturday), but the hotel charged us $20. Not my favorite hotel, but the location and cost worked for us.

Room Tip: We were near the elevator and it was a bit loud. It didn't bother us, but if you area a light s...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenton, Ohio
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 31, 2014

Myself along with my 10 year old son spent one night at the Residence Inn downtown Cleveland while attending a Cavaliers game. I chose this property for two reasons: 1. location & 2. cost, I was very much satisfied with my choice. We had maybe a 200 yard walk from the Residence Inn to the front doors of Quicken Loan Arena. It appeared to be not much more of a walk onto Progressive Field for a baseball game. The hotel was clean, rooms were large, & staff wonderful.
If visiting downtown Cleveland again for a basketball or baseball game the Residence Inn will be my choice simply for its convenient location. One piece of information I would have liked to known..... there is no valet parking. I pulled up and expected someone to take my car. You self park it yourself in the Residence Inn private garage which is simply located underground below the hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Theron1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cleveland hotels
0.1 mi away
Holiday Inn Express Cleveland Downtown
0.1 mi away
Hyatt Regency Cleveland at The Arcade
0.2 mi away
Metropolitan at The 9, Autograph Collection
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Garden Inn Cleveland Downtown
0.4 mi away
The Westin Cleveland Downtown
0.3 mi away
Hampton Inn Cleveland Downtown
Show Prices
Show Prices
Show Prices

Been to Residence Inn Cleveland Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Cleveland Downtown

Property: Residence Inn Cleveland Downtown
Address: 527 Prospect Ave E, Cleveland, OH 44115-1113
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#11 Family Hotel in Cleveland
#12 Business Hotel in Cleveland
#12 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Downtown 3*
Number of rooms: 175
Official Description (provided by the hotel):
Studio Suite with separate living room, sleeping area and full-size kitchen. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Marriott, Expedia, Agoda, Priceline, Orbitz, Odigeo, Travelocity, Hotwire and TripOnline SA so you can book your Residence Inn Cleveland Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Cleveland Downtown Hotel Cleveland
Cleveland Residence Inn
Residence Inn Cleveland Downtown Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing