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“Location is high point” 4 of 5 stars
Review of Residence Inn Cleveland Downtown

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Residence Inn Cleveland Downtown
Ranked #14 of 38 Hotels in Cleveland
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
127 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Location is high point”
4 of 5 stars Reviewed April 6, 2014

The location of this Residence Inn is great if you wish to walk to an Indians' game or to the Horseshoe Casino. There are also many restaurants in the area. Our room was fine. Could have been cleaner and it is an older building so keep that in mind. The free breakfast was very nice and very well staffed. The workout room is also well kept. We had to park in overflow parking and I wish we would have just paid for it ourselves. The machine indicated it would have cost $10 (overnight on a Saturday), but the hotel charged us $20. Not my favorite hotel, but the location and cost worked for us.

Room Tip: We were near the elevator and it was a bit loud. It didn't bother us, but if you area a light s...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Terri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Kenton, Ohio
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 31, 2014

Myself along with my 10 year old son spent one night at the Residence Inn downtown Cleveland while attending a Cavaliers game. I chose this property for two reasons: 1. location & 2. cost, I was very much satisfied with my choice. We had maybe a 200 yard walk from the Residence Inn to the front doors of Quicken Loan Arena. It appeared to be not much more of a walk onto Progressive Field for a baseball game. The hotel was clean, rooms were large, & staff wonderful.
If visiting downtown Cleveland again for a basketball or baseball game the Residence Inn will be my choice simply for its convenient location. One piece of information I would have liked to known..... there is no valet parking. I pulled up and expected someone to take my car. You self park it yourself in the Residence Inn private garage which is simply located underground below the hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Theron1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alden, New York
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 31, 2014

The good: the location was within walking distance from the theater district. The Paul Mitchell shampoo, conditioner and lotions were nice. I love having a kitchen area. The free breakfast brunch was well stocked and had a lot of variety.

The annoying: there is ONE entrance/exit to this place. However, the hotel sits on Euclid and Prospect. We wanted to eat at Hodges, which I could see from my window as our room was on Euclid, but we had to walk all the way back across the hotel to the entrance on Prospect then back through either inside the shops area or through an alley outside to get right where we were in the first place. I mean, come one, I get you don't want to man two doors, but a swipe entrance with a key would be very useful. I saw people get on and off an elevator by our room numerous times, because it wouldn't take you to the first floor.
There was only one garbage can and it was under the kitchen sink. You have three distinct rooms, 4 if you include the bathroom and only one garbage can.

The Bad: the beds were awful. As in if we had planned on spending two nights, I would've canceled the second night. My hips actually hurt when I woke up in the morning, and I am young, my hips don't hurt. I was awoken by some sort of bass around 6:30am and it lasted until about 8. That's when the people above woke up. I could hear their toilet flush, the shower going, what they listened to on tv. The paint was chipped all over the room, on the ceiling, on the windows, big huge pieces. The rooms felt old.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Dree L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth S, Front Office Manager at Residence Inn Cleveland Downtown, responded to this review, April 1, 2014
Dear Dree L.,

First I would like to thank you for choosing the Residence Inn Cleveland Downtown. We really appreciate your feedback. I'm so happy to hear our location was convenient for your travels. Your kind words about the breakfast and kitchens are appreciated.

I would like to apologize that only having one entrance was an inconvenience for you. Our main concern is for the safety of our guests. Having an associate monitor the entrance rather than an electronic swipe is much more reliable for the security of the hotel. We certainly have and will still consider an alternative to just the one entrance.

I do apologize that you did not enjoy our beds. All of our beds are what Marriott requires to stay up to brand standards, and we do understand that everyone has different preferences for mattresses. If you wouldn't mind, please call us and let us know what room you stayed in. We always check on any complaints and make sure we take care of those as soon as we are aware of them.

We are a historic property, and we do love the character. We are very excited about an upcoming renovation, and hope you consider us on your next trip after those renovations are complete.

Think of us next time you are in town.

Kindly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
89 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 22, 2014

We had a luxurious studio for one night that even had an operating gas fireplace. The room was very clean with comfortable furniture. The staff was very helpful and courteous. The Playhouse Square was a quick ten minute walk from the hotel. Free hot chocolate and cookies were provided in the lobby. The included breakfast was excellent with many choices. Our problem with the nearby parking garage was handled quickly by the desk staff so we could get on our way.

Room Tip: Stay to the back of the hotel to avoid street noise.
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Educator67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 16, 2014

Stayed at the Residence Inn for MAC conference basketball tournament. This was probably about our 15th stay at this hotel in the past 3 years. Place was pretty well booked both nights since it is only a two minute walk to arena. We also walked to Tower City and the mall, and the Horseshoe Casino. Progressive Field for an Indians game is an easy walk as well. This hotel has large rooms with a small kitchen for your convenience. The breakfast buffet had a real nice variety of items, which saved us from having to eat out a couple of times. You can enjoy the decor and stain glass windows in the room where breakfast is served and eaten. The hotel is built above The Arcade, which has unique, interesting types of shops. Parking is underground and has very tight spots, but this all adds to the character of this unique hotel.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank boyzx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fostoria, Ohio
Level Contributor
78 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed March 4, 2014

This Residence Inn is close to a lot of entertainment! Within walking distance to House of Blues...Casino...Quicken Arena....right around the corner from 4th street. Enjoyed our stay...booked a 1 bedroom suite and was able to upgrade to a 2 bedroom suite at no extra charge....bedrooms off the living room area each with their own bathrooms....their parking lot was full so we had to go less than a block down the street cost approx.15.00 per day (less than Residence Inn at 18.00)...included breakfast was ok....historical hotel connected to the Arcade. This was the second time we stayed here...always wonderful!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank TravelAgent026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
96 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed February 27, 2014

excellent front desk and very friendly staff, everyone I dealt with were terrific, stayed in the "older" section, very large rooms, with a ton of space, large choice for breakfast also, managers hospitality late afternoon also appreciated. perfect location for exploring downtown, went to minor league hockey, a Cavs game, can also walk to many, many dining choices,sports bars, and casino/shopping mall. would have explored more but it was too cold and snowy, hope to go back during baseball season

Room Tip: ask for an upper floor in the older section of the hotel
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Clif4nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Cleveland Downtown

Property: Residence Inn Cleveland Downtown
Address: 527 Prospect Ave E, Cleveland, OH 44115-1113
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#11 Family Hotel in Cleveland
#12 Business Hotel in Cleveland
#12 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Cleveland Downtown 3*
Number of rooms: 175
Official Description (provided by the hotel):
Studio Suite with separate living room, sleeping area and full-size kitchen. ... more   less 
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Also Known As:
Residence Inn Cleveland Downtown Hotel Cleveland
Cleveland Residence Inn
Residence Inn Cleveland Downtown Ohio

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