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Hampton Inn Cleveland Downtown
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Savings alert! 10% below average rates

The price you found is 10% lower than this hotel's average rate of $135/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Reviews (1,549)
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All reviewsvalet parkingrock and roll hallgreat locationwalking distancecomplimentary breakfastprogressive fieldhall of famevalet staffthe breakfast areafew blocksr ryogurteasy walkscience centerwould definitely stay here againindians gameself park
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1,003 - 1,008 of 1,549 reviews
Reviewed April 29, 2014

We always stay at a Hampton inn while traveling and have never been disappointed until now. The hotel itself was fine...clean and typical of a Hampton Inn. Our disappointment was with the receptionist at the front desk. She was very unfriendly and when we asked for a suggestion for nearby restaurant she hardly looked up and said, "go out the front door, go right and walk 3 blocks". That was it! Second incident was when I called down for help getting on the Internet and her tone was unfriendly and very impatient with me for not understanding. I just hung up. Hotel great....staff gets an F.

  • Stayed: April 2014, traveled as a couple
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1  Thank Ellie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded May 9, 2014

Ellie H,
Thank you for writing. I appreciate your honest feedback and sincerely apologize that you did not receive the exceptional service that our guests deserve and expect. Your comments have been addressed with our front office team in order to make improvements and provide consistent, friendly service. We value you as our guest and we hope you'll visit us the next time you're in the area and experience a higher level of customer service. Thank you again.

Kind regards,
Michael Reidy, General Manager

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Reviewed April 28, 2014

Cleveland... If you have to go there then stay here. Staff was very courteous and helpful. Rooms were a step above the normal Hampton experience. The location is great if you are visiting a bank or getting free money from the Fed next door. It's about five blocks from good food. Phoenix Coffee is one block away and it is amazing.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hampton
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded April 30, 2014

John K,
We appreciate your review and recommendations of Hampton Inn Cleveland. It's great to hear our staff was courteous and helpful throughout your stay, and you found our accommodations to exceed your expectations. Please continue to make us your number once choice hotel in Cleveland. We hope to see you back very soon. Thanks again.

Kind regards,
Michael Reidy, General Manager

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Reviewed April 27, 2014

We stayed here for two weeks. The staff was amazingly friendly and helpful. I've never felt so at-home in a hotel in my whole life. The room was quiet, spacious, clean, and modern. The breakfast was really good (yay waffles!) and the exercise room was well equipped and had clean towels and free earbuds.

The Rock and Roll Hall of Fame is just a few blocks away. Walking a few minutes the other direction will get you downtown with shops and restaurants. The hotel is in a neighborhood with grand old buildings from Cleveland's heyday. This place is awesome!

Room Tip: Some rooms don't have much sunlight because they face a building next door. All the rooms on the other side of the hotel look out over a nice old church.
  • Stayed: April 2014, traveled with family
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Thank EthanJewett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded April 30, 2014

EthanJewett,
Thank you for reflecting on your time with us at Hampton Inn Cleveland. We're pleased to know our friendly staff, clean rooms, and variety of amenities made you feel right at home. We appreciate you choosing to stay with us and we hope to welcome you back again soon. Thank you again.

Kind regards,
Michael Reidy, General Manager

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Reviewed April 24, 2014

The hotel itself would rate a 3.5 with me, but, the staff rocks.
Everyone is constantly asking if I need anything, without being pushy at all.
Very friendly.
Hotel is very clean.
Rooms are just a bit noisy (hallway and door closing noise), but, not terrible. I run a noise app on my cell so it did not affect me.
Breakfast we not bad, but, it is a Hampton Inn (not an Embassy - yummiest).
Would recommend this location for sure if you are looking at downtown Cleveland.

  • Stayed: April 2014, traveled on business
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1  Thank Douglas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded April 30, 2014

Douglas H,
Thank you for your recommendations of our hotel and feedback on the excellent service delivered by our staff at Hampton Inn Cleveland. I appreciate your compliments and look forward to sharing your review with our team. Each member will be excited to hear that their attentive service had a positive impact on your stay. We value your feedback on all areas and hope to have you as our guest again in the future. Thank you once again for writing.

Kind regards,
Michael Reidy, General Manager

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Reviewed April 23, 2014 via mobile

Great location in downtown area. Close to lots of activities: Q arena, Tower City, Hard Rock, Rock & Roll Hall of Fame & Museum of Natural History. Room was comfortable, clean & had a great view of the cathedral. (Church bells/chimes didn't bother us.) Valet is pretty much required & additional ($20) as is in most or all downtown hotels in big cities. $20 is pretty reasonable when compared to other cities' hotels. I've paid $50 in NY. I've also paid close to $20 for self parking in Orlando. The valet attendants were superior to most hotels. (Attentive, quick even when busy, friendly, professional & great with providing directions.) Roy also was very pleasant & provided excellent customer service. Mohamed was nice & quick to help with our luggage. Front desk staff at evening check in on a Friday night was adequate but not overly friendly. Front desk staff on Saturday morning & Sunday evening was very welcoming. Breakfast was standard Hampton, good, fully stocked (not like other locations where many guests stand by waiting for food to be replenished ), breakfast attendant was wonderful & kind. Housekeeping did not replenish bath amenities, cups, etc. 1 day of our stay. (Our only possible very minor complaint.) However, towels were changed & room was always very clean. Wished the room had a microwave & mini-fridge but still would highly recommend this hotel.

  • Stayed: April 2014
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1  Thank el52095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded April 30, 2014

el52095,
We greatly appreciate your review and high recommendations of Hampton Inn Cleveland. We're glad our close proximity to many area attractions perfectly suited your travels needs and it's great to know you enjoyed a comfortable stay. I apologize for the oversight of replenished amenities and thank you for bringing this concern to my attention so we can work to prevent this from occurring in the future. I appreciate you recognizing Roy and Mohamed on the excellent service each delivered, and I will be certain to share your kind comments. We enjoyed having you as our guest and hope to see you again soon. Thanks again.

Kind regards,
Michael Reidy, General Manager

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