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“Awesome bartender, nice hotel”

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Hampton Inn Cleveland Downtown
Ranked #11 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed August 1, 2013

The valet and desk staff were very friendly and helpful, but the bartender guy was absolutely fantastic. We had a great view from our room, and it was as nice as any Hampton I've stayed at. Extremely convenient to the trolley system, Hall of Fame, stadiums, casino, bars, etc. Two minor issues: no refrigerator in the room, and they supposedly put out cookies, but we never got any. Other than that, no complaints.

  • Stayed: July 2013, traveled with family
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Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 14, 2013

Jacob S,
Thank you for sharing your review and appreciation of our great staff at Hampton Inn Cleveland Downtown. We work hard on offering excellent customer service by having a team of genuine and dedicated associates. I’m glad you enjoyed your stay and found our location extremely convenient for your travels around downtown Cleveland. We appreciate your feedback on opportunities for improvement and we hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Michael Reidy, General Manager

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1,063 - 1,069 of 1,436 reviews

Reviewed August 1, 2013

I visited Cleveland for two main reasons: to visit the Rock and Roll Hall of Fame and to see an Indians Game. The Hampton Inn is equi-distant between both venues (10-15 minutes walk). The room was ideal and an upgrade from other Hampton Inns that I have stayed at. A very full breakfast (including cooked eggs, sausage, french toast) was inlcuded. I would recommend this hotel to anyone.

Room Tip: I was on the second floor, same as the exercise room.
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  • Stayed: July 2013, traveled solo
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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 16, 2013

Paul C,
We appreciate your recommendations of our great hotel and for sharing feedback regarding your stay with us at Hampton Inn Cleveland. I’m pleased to hear our location and accommodations were ideal for your travel needs. We hope you had a great time visiting the Rock and Roll Hall of Fame and seeing an Indians game during your stay. Please plan to visit us again the next time you travel to Cleveland. Thank you again for writing.

Sincerely,
Michael Reidy, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

Great hotel, great location and two rude employees nearly spoiled the stay....but the quality of Hampton saved the day! After intervention by management, check in issues were resolved, internet connection issues I were through myself although the staff gave me the wrong info...I would still recommend the location.

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Hampton
Thank johnkC2624OC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 14, 2013

A TripAdvisor Member,
Thank you for writing a review about your stay with us at Hampton Inn Cleveland. We appreciate your feedback and sincerely apologize for the difficulties you experience during check-in. I’m glad you enjoyed your stay otherwise and would continue to recommend our hotel to future travelers. We value you as our guest and we hope you will give us the opportunity to extend our hospitality to you in the future. Thank you again for writing.

Kind regards,
Michael Reidy, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

There are no refrigerators or microwaves in the room, no pool in the building. There DEFINITELY should be at these prices! The mandatory valet parking service lost our car keys, and then, instead of telling us, pulled around someone else's car in our family b/c they thought we could just use that instead. Not impressed.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank Lindsay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 9, 2013

Lindsay F
Thank you for sharing your feedback with us, I’m sorry for the inconvenience you encountered with our valet service. I will be reviewing this with the company that manages the service for us to ensure problems such as the one you experienced are avoided in the future. I am pleased to know that once our hotel staff was notified of this issue, they worked diligently with the valets on duty and located the keys. We value you as our guest and we hope you will give us an opportunity to extend our hospitality to you in the near future.

Sincerely,
Michael Reidy, General Manager

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Reviewed July 31, 2013

I love the Hampton Inns, everything was pleasant. I felt safe in my surroundings. Every staff member was amazing. I would certainly return to this Hampton upon my return to Cleveland. I enjoyed walking to nearby restaurants and viewing all of the beautiful building. So much history and things to do and I loved being right in the middle of it all at the Hampton.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hampton
Thank Joan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 14, 2013

Joan D,
It’s great to hear of your pleasant stay and appreciation of our staff at Hampton Inn Cleveland Downtown. We’re glad our location provided an opportunity to explore the city and all the history and attractions that downtown Cleveland has to offer. We look forward to your return visit and hope to see you again soon. Thank you again for writing.

Sincerely,
Michael Reidy, General Manager

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Reviewed July 29, 2013

Very nice room with accommodating staff. Breakfast was typical - nothing really healthy but if you like waffles, bacon, bread, etc - the offering was plentiful. The parking is valet only and $20. Free Trolley around town.

  • Stayed: July 2013, traveled with family
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Thank cmem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 9, 2013

cmem,
We appreciate your review and complimentary feedback on our accommodations and friendly staff. It’s great to know you had an enjoyable stay and we hope you’ll visit us again soon at Hampton Inn Cleveland. Thank you once again for writing.

Kind regards,
Michael Reidy, General Manager

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Reviewed July 29, 2013

Overall the hotel accommodations and quality of the rooms was good. I had no problems with the hotel, the staff, or the rooms. It was a pretty standard Hampton Inn. The location was great though. You could walk downtown to restaurants and bars and did not have to worry about feeling unsafe. It was a $10 cab ride to Ohio City and a short walk to the Rock and Roll Hall of Fame. I would stay here again if I go back to Cleveland.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hampton
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this reviewResponded August 9, 2013

Adam S,
We appreciate your review and feedback regarding your experience with us at Hampton Inn Cleveland Downtown. It’s great to hear you enjoyed your stay and found our location ideal for your travels. We’re glad you would visit us again in the event your travels return you to the Cleveland area. Thank you again for writing

Sincerely,
Michael Reidy, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cleveland Downtown

Address: 1460 E 9th St, Cleveland, OH 44114-1708
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland
#9 Family Hotel in Cleveland
Price Range: $129 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Cleveland Downtown 3*
Number of rooms: 194
Official Description (provided by the hotel):
Experience the ultimate in comfortable and convenient hotels in Cleveland, Ohio at the Hampton Inn Cleveland-Downtown, located 13 miles from Cleveland-Hopkins International Airport. This hotel in downtown Cleveland is perfectly situated near the greatest attractions that Cleveland has to offer. Visit the Playhouse Square Theater District, or catch a Cleveland Browns or Indians game during your visit. Enjoy a day of fun at The Greater Cleveland Aquarium, Rock and Roll Hall of Fame, Horseshoe Casino or visit Cleveland's financial district, all within walking distance from the hotel.Start your day right with our free hot breakfast and unwind in the evening at our lobby bar, open Monday through Saturday from 5.00pm to 11.00pm. Stay connected in our 24-hour business center and enjoy complimentary high-speed internet access in every guest room. The fitness center features cardio and weight equipment to help you maintain your healthy lifestyle. The Suite Shop is available 24-hours for snacks and beverages. Among downtown Cleveland hotels, you’ll find the Hampton Inn Cleveland-Downtown is close to it all but far from the rest. ... more   less 
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Also Known As:
Hampton Inn Cleveland Downtown Hotel Cleveland
Cleveland Hampton Inn
Hampton Inn Cleveland Downtown Ohio

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