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“Location, Location, Location!!” 5 of 5 bubbles
Review of Hampton Inn Cleveland Downtown

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Hampton Inn Cleveland Downtown
Ranked #10 of 38 Hotels in Cleveland
Certificate of Excellence
ohio
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Location, Location, Location!!”
5 of 5 bubbles Reviewed July 25, 2012

Spent 1 night for a quick getaway at the Hampton Inn Downtown Cleveland, Ohio. Fabulous location for a downtown stay! We went to the new Horseshoe Casino, about a safe 2 block walk. After WINNING some $$$, we started back to hotel and stopped at Flannery's Pub for a great meal. Indoor and outdoor seating, we opted for outdoor on a beautiful Friday evening! Neighborhood was very neat, lots of places to eat. Most in the area had outdoor seating. Then back to the Hampton Inn for a quick change of clothes and head to a Cleveland Indian's game. Very easy walk to the ball park. Indians lost, but, fun was had! Saturday morning breakfast was typical Hampton fare, good and plentiful. They could use more seating, but, it did not bother us at all. Would highly recommend the Hampton Inn Downtown Cleveland!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jmarie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
1 review
4 of 5 bubbles Reviewed July 24, 2012

Choose this hotel for its location and price! Reviews said how beautiful the rooms were and they are...however our air conditioner was not working properly. We called the front desk and they tried to move us but they are overbooked, because of this Mr. English arranged for tonight to be a $0 balance (free night) and the air conditioning is scheduled to be replaced tomorrow!! This is service if you ask me! Will update again soon...

Stayed July 2012, traveled as a couple
Helpful?
Thank Brat1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Cleveland Downtown, responded to this review, July 27, 2012
Dear J Marie 3: I can’t believe you won money at the Casino, lady luck must have really been with you! Thank you for your terrific review of our downtown Cleveland hotel. We really appreciate it and will share your nice comments with our team. We hope you stay with us again on your next trip to Cleveland

Sincerely,
Michael Reidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 22, 2012

We came to Cleveland to visit the Rock and Roll Hall of Fame and arrived on Saturday afternoon, 7/14. Although busy, the staff was very accommodating and checked us in quickly.
It was a really hot day and I was pleasantly surprised to find the room cool and clean. It is apparent that the hotel has been recently renovated. There were many restaurants within walking distance. The Rock and Roll Hall of Fame was also very close. We thought the breakfast was a notch above the typical Hampton offering. All of the staff that we encountered were pleasant and helpful.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank poodlegirl777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Cleveland Downtown, responded to this review, July 26, 2012
poodlegirl777,

Thank you for visiting the great city of Cleveland and staying with us at Hampton Inn. The Rock and Roll Hall of Fame is a lot of fun to go through so I hope you had a good time. We appreciate your kind words about our staff and facility. We hope you will stay with us again on your next visit to Cleveland.

Sincerely,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

Newly remodeled, extensive free breakfast selections, great service. Note that the only available parking is $20/day valet, but we knew that when we booked. Front desk team did a great job dealing with large crowd at check in, Dave spoke quickly without making us feel like we were an inconvenience and while being quite friendly, which is a tough balance to strike. Not great views from our 10th floor rooms but we were just glad not to be on the side facing the church bells, our room was very quiet. Easy walking distance to Rock Hall, GLSC, or Indians game. Fridge would be nice but great hotel overall.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrsklamc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Cleveland Downtown, responded to this review, July 26, 2012
mrsklamc.

We appreciate you taking the time to tell others about our hotel. Our staff tries to accommodate our guests in a speedy manner as best as they can so we appreciate you mentioning your check in experience as well. I’ll mention to Dave that he received a nice comment from you and encourage him to keep up the good work. Come and stay with us again the next time you visit Cleveland.

Sincerely,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Wisconsin
Level Contributor
384 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed July 21, 2012 via mobile

Ended up staying here as we were passing through. All other hotels were booked downtown because of a few events going on. We were excited to be right in the middle of town in order to walk around and check out the city. On arrival our valet was friendly, helpful and informative. The front desk clerk was friendly got us checked in - in a timely fashion. As soon as we opened the door I checked the beds ( habit I have for cleanliness). The sheets were full of hair, the bathroom floor also contained hair, it also looked like the bathroom counter had toothpaste residue from the last guest. We asked for the linens to be changed and I had hoped they would have come up right away but they had to be reminded before we went to dinner then changed them while we were out. The new linens were much better then the previous ones. In the morning we realized that we were 1 towel short, I went to the front desk to ask for a towel. They told me housekeeping would have to come up to drop it off they didn't have any available at the front. That's fine if your going to send someone up right away. By the time the towel arrived my husband had already showered and used mine, not to mention we were packed and ready to go.
Overall I like Hampton inns but I felt all the little details that matter were over looked at this hotel.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank kruezers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Cleveland Downtown, responded to this review, July 26, 2012
kruezers,

Please know that I do appreciate you taking the time to comment on our hotel. Your review is helpful to me as a Manager because I need to hear all of the positive things along with the negative things we can do better from our valued guests such as yourself. We strive to make our hotel accommodations the best they can be for all travelers. I will be sharing your feedback with our Housekeeping team about your situation and assure you that this does not meet our high standards of cleanliness. With this said, I’d like to invite you to stay with us again the next time you are in Cleveland and have a positive experience with us.

Yours Truly,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 17, 2012

Staff were pleasant but overwhelmed during check-in and they seemed stressed out. The breakfast was not very good, nasty fake scrambled eggs, bad coffee and lots of sugary choices. Check out is at noon, and the do not disturb sign was hanging on my door - yet at 8:20 am a loud banging followed by "Housekeeping" was at my door. When I answered they said, just checking rooms. Well, check with the front desk to see if I checked out and look at the door sign! It is a 6/7 block walk to any choice of restaurants for dinner - in the summer that's fine but I can't imagine it in the rain or snow. Lastly the work space in the room - desk, etc. was a half size one stuck in between the wall and the bed with almost no room for the chair to be pulled out. Business travelers should avoid this place.

  • Stayed July 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank PositionPlayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Cleveland Downtown, responded to this review, July 19, 2012
PositionPlayer,
Thank you for taking the time to share your comments on our hotel, I regret that you did not have a good experience with us and sincerely apologize for any inconvenience our team may have caused. I’m going to personally see to it that our associates receive a refresher on the procedures for checking rooms. We hold our team to high standards and I want to be certain we are meeting those standards and exceeding our guests expectations.

Your feedback is valuable to us so that we can perfect our guests’ experiences and again, I greatly appreciate you taking the time to share yours.

Sincerely,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Beach, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2012

The staff of this Hampton Inn is just great. My husband and I were there while we participated in the Cleveland Marathon. They were so supportive of us during our stay and the day of the marathon, they had extra water and snacks which was greatly appreciated. The hotel was clean and up to date. the breakfast buffet The hotel is convenient to everything downtown. We parked our car and walked everywhere. (Valet parking is expensive there, but the people were very nice.)

We went to the Rock and Roll Hall of Fame (don't miss it) and we were able to purchase tickets right at the hotel. That was great because we didn't have to wait in line.

Directly across the street is a beautiful cathedral--St. John the Evangelist. That was so nice to have a church close by.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank farrgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Cleveland Downtown, responded to this review, July 17, 2012
Farrgen,
Thank you so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!

Sincerely,
Michael Reidy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cleveland Downtown

Property: Hampton Inn Cleveland Downtown
Address: 1460 E 9th St, Cleveland, OH 44114
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland
#9 Family Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Cleveland Downtown 3*
Number of rooms: 194
Official Description (provided by the hotel):
Experience the ultimate in comfortable and convenient hotels in Cleveland, Ohio at the Hampton Inn Cleveland-Downtown, located 13 miles from Cleveland-Hopkins International Airport. This hotel in downtown Cleveland is perfectly situated near the greatest attractions that Cleveland has to offer. Visit the Playhouse Square Theater District, or catch a Cleveland Browns or Indians game during your visit. Enjoy a day of fun at The Greater Cleveland Aquarium, Rock and Roll Hall of Fame, Horseshoe Casino or visit Cleveland's financial district, all within walking distance from the hotel.Start your day right with our free hot breakfast and unwind in the evening at our lobby bar, open Monday through Saturday from 5.00pm to 11.00pm. Stay connected in our 24-hour business center and enjoy complimentary high-speed internet access in every guest room. The fitness center features cardio and weight equipment to help you maintain your healthy lifestyle. The Suite Shop is available 24-hours for snacks and beverages. Among downtown Cleveland hotels, you’ll find the Hampton Inn Cleveland-Downtown is close to it all but far from the rest. ... more   less 
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Also Known As:
Hampton Inn Cleveland Downtown Hotel Cleveland
Cleveland Hampton Inn
Hampton Inn Cleveland Downtown Ohio

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