This hotel is well located for the Weatherhead Business School, the Cleveland Symphony (Severance Hall), and a number of other cultural attractions, many of which are within walking distance. Sergio's, the restaurant next door, is very good.
The rooms are charming, although my second-floor suite had some water damage on the ceiling and bathroom fixtures that could have used an update. It also had a faint smell of smoke that was probably from cigarettes rather than the room's fireplace; I doubt if anyone had built a fire recently, as it was so hot. Speaking of which -- the air conditioner never quite cooled the room to a decent temperature. Despite all this, I was pleased with the suite and found it comfortable.
The most blatantly substandard area was the front desk. The two women who staffed it were among the most frosty and unwelcoming I've ever encountered. Literally the first thing they said to me was "What's your last name?" ("Hello" and "welcome" might have been nice.) The woman who took my reservation over the telephone also gave off an air of being inconvenienced by me. I'm not a fan of simpering, fake service, but it seems to me that an inn of this caliber should give a warmer, more welcoming first impression.
In contrast, the bartender, wait staff, and porter were all friendly. Some went out of their way to accommodate our requests.
Overall, this inn is worth the money and is probably the best place to stay in the University Circle area.
- Official Description (provided by the hotel):
- The Glidden House Hotel in Cleveland Ohio is a stunning and beautiful historical mansion built in 1910; The Glidden House is a full-service boutique hotel conveniently located on the campus of Case Western Reserve University. Glidden House offers guests a rare mix, an opportunity to indulge in both historical luxury and modern convenience with easy access to all that Cleveland, Ohio has to offer. The friendly and experienced staff strives daily to make your stay memorable and comfortable; it's much like staying with friends! ... more less
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- Also Known As:
- Glidden House Hotel Cleveland
- Glidden Hotel Cleveland
- Glidden House Cleveland, Ohio